Redirect 302 redirect from POST @login_check (3216d6)

GET https://consentz.tribital.com/admin/clinics/3/dashboard

Security

Token

demo Username
Authenticated
3216d6 From
Property Value
Roles
[
  "ROLE_SUPER_CLINIC_ADMIN"
]
Inherited Roles
[
  "ROLE_CLINIC_ADMIN"
  "ROLE_SUB_RECORD_CONSULTATION"
  "ROLE_SUB_CREATE_CLINIC"
  "ROLE_SUB_CALENDAR_ACCESS"
  "ROLE_SUB_WAITING_LIST"
  "ROLE_SUB_LEAD_CAPTURE"
  "ROLE_SUB_PATIENT_LIST"
  "ROLE_SUB_PATIENT_PROFILE"
  "ROLE_SUB_PATIENT_RECORD"
  "ROLE_SUB_CLINIC_SETUP"
  "ROLE_SUB_ACTIVATE_LICENSE"
  "ROLE_SUB_CREATE_USERS"
  "ROLE_SUB_INVOICE"
  "ROLE_SUB_STOCK"
  "ROLE_SUB_REPORTING"
  "ROLE_SUB_FORMS"
  "ROLE_SUB_MARKETING"
  "ROLE_SUB_LIBRARY"
  "ROLE_SUB_DASHBOARD"
]
Token
Symfony\Component\Security\Core\Authentication\Token\UsernamePasswordToken {#615
  -user: App\Entity\Person\SuperClinicAdmin {#3343 …}
  -roleNames: [
    "ROLE_SUPER_CLINIC_ADMIN"
  ]
  -attributes: []
  -firewallName: "main"
}

Firewall

main Name
Security enabled
Stateless

Configuration

Key Value
provider security.user.provider.concrete.user_db_provider
context main
entry_point security.authenticator.form_login.main
user_checker App\Security\UserChecker
access_denied_handler (none)
access_denied_url (none)
authenticators
[
  "form_login"
]

Listeners

Listener Duration Response
Symfony\Component\Security\Http\Firewall\ChannelListener {#533
  -map: Symfony\Component\Security\Http\AccessMap {#534 …}
  -logger: Monolog\Logger {#500 …}
  -httpPort: 80
  -httpsPort: 443
}
(none) (none)
Symfony\Component\Security\Http\Firewall\ContextListener {#587
  -sessionKey: "_security_main"
  -registered: false
  -trustResolver: Symfony\Component\Security\Core\Authentication\AuthenticationTrustResolver {#512 …}
  -sessionTrackerEnabler: Symfony\Component\Security\Core\Authentication\Token\Storage\UsageTrackingTokenStorage::enableUsageTracking(): void {#581 …}
  -tokenStorage: Symfony\Component\Security\Core\Authentication\Token\Storage\TokenStorage {#1026 …}
  -userProviders: Symfony\Component\DependencyInjection\Argument\RewindableGenerator {#586 …}
  -logger: Monolog\Logger {#500 …}
  -dispatcher: Symfony\Component\EventDispatcher\Debug\TraceableEventDispatcher {#514 …}
}
232.31 ms (none)
Symfony\Component\Security\Http\Firewall\AuthenticatorManagerListener {#591
  -authenticatorManager: Symfony\Component\Security\Http\Authentication\AuthenticatorManager {#580 …}
}
(none) (none)
Symfony\Component\Security\Http\Firewall\AccessListener {#593
  -tokenStorage: Symfony\Component\Security\Core\Authentication\Token\Storage\UsageTrackingTokenStorage {#1023 …}
  -accessDecisionManager: Symfony\Component\Security\Core\Authorization\TraceableAccessDecisionManager {#1021 …}
  -map: Symfony\Component\Security\Http\AccessMap {#534 …}
}
3.77 ms (none)
Symfony\Component\Security\Http\Firewall\LogoutListener {#513
  -options: [
    "csrf_parameter" => "_csrf_token"
    "csrf_token_id" => "logout"
    "logout_path" => "logout"
  ]
  -tokenStorage: Symfony\Component\Security\Core\Authentication\Token\Storage\UsageTrackingTokenStorage {#1023 …}
  -httpUtils: Symfony\Component\Security\Http\HttpUtils {#498 …}
  -eventDispatcher: Symfony\Component\EventDispatcher\Debug\TraceableEventDispatcher {#514 …}
  -csrfTokenManager: null
}
(none) (none)

Authenticators

Status Authenticator
skipped
"Symfony\Component\Security\Http\Authenticator\FormLoginAuthenticator"

This authenticator did not support the request.

Access Decision

affirmative Strategy
# Voter class
1
"Symfony\Component\Security\Core\Authorization\Voter\RoleHierarchyVoter"
2
"App\Security\PermissionVoter"
3
"App\Voters\AdditionalNoteVoter"
4
"App\Voters\ApiVoter"
5
"App\Voters\AppointmentVoter"
6
"App\Voters\ClinicsVoter"
7
"App\Voters\ConsultationNoteVoter"
8
"App\Voters\InvoiceVoter"
9
"App\Voters\LeadCaptureVoter"
10
"App\Voters\MediaVoter"
11
"App\Voters\NotConvertReasonVoter"
12
"App\Voters\OrganisationVoter"
13
"App\Voters\PatientVoter"
14
"App\Voters\QuestionaireVoter"
15
"App\Voters\SuperAdminVoter"
16
"App\Voters\TreatmentNoteVoter"
17
"App\Voters\TreatmentVoter"

Access decision log

# Result Attributes Object
1 GRANTED
[
  "ROLE_CONSENTZ_ADMIN"
  "ROLE_CONSENTZ_ADMIN_SUPPORT"
  "ROLE_SUPER_CLINIC_ADMIN"
  "ROLE_CLINIC_ADMIN"
  "ROLE_PRACTITIONER"
  "ROLE_RECEPTIONIST"
  "ROLE_SCHEDULER"
  "ROLE_BOOKER"
  "ROLE_COORDINATOR"
]
Symfony\Component\HttpFoundation\Request {#15
  +attributes: Symfony\Component\HttpFoundation\ParameterBag {#66 …}
  +request: Symfony\Component\HttpFoundation\InputBag {#53 …}
  +query: Symfony\Component\HttpFoundation\InputBag {#65 …}
  +server: Symfony\Component\HttpFoundation\ServerBag {#69 …}
  +files: Symfony\Component\HttpFoundation\FileBag {#68 …}
  +cookies: Symfony\Component\HttpFoundation\InputBag {#67 …}
  +headers: Symfony\Component\HttpFoundation\HeaderBag {#70 …}
  #content: ""
  #languages: null
  #charsets: null
  #encodings: null
  #acceptableContentTypes: null
  #pathInfo: "/admin/clinics/3/dashboard"
  #requestUri: "/admin/clinics/3/dashboard"
  #baseUrl: ""
  #basePath: ""
  #method: "GET"
  #format: null
  #session: Symfony\Component\HttpFoundation\Session\Session {#599 …}
  #locale: null
  #defaultLocale: "en"
  -preferredFormat: null
  -isHostValid: true
  -isForwardedValid: true
  -isSafeContentPreferred: ? bool
  -trustedValuesCache: []
  -isIisRewrite: false
  format: "html"
}
"Symfony\Component\Security\Core\Authorization\Voter\RoleHierarchyVoter"
GRANTED
The user has ROLE_SUPER_CLINIC_ADMIN.
Show voter details
2 DENIED ROLE_CONSENTZ_ADMIN
null
"Symfony\Component\Security\Core\Authorization\Voter\RoleHierarchyVoter"
DENIED
The user doesn't have ROLE_CONSENTZ_ADMIN.
"App\Security\PermissionVoter"
ABSTAIN
"App\Voters\AdditionalNoteVoter"
ABSTAIN
"App\Voters\ApiVoter"
ABSTAIN
"App\Voters\AppointmentVoter"
ABSTAIN
"App\Voters\ClinicsVoter"
ABSTAIN
"App\Voters\ConsultationNoteVoter"
ABSTAIN
"App\Voters\InvoiceVoter"
ABSTAIN
"App\Voters\LeadCaptureVoter"
ABSTAIN
"App\Voters\MediaVoter"
ABSTAIN
"App\Voters\NotConvertReasonVoter"
ABSTAIN
"App\Voters\OrganisationVoter"
ABSTAIN
"App\Voters\PatientVoter"
ABSTAIN
"App\Voters\QuestionaireVoter"
ABSTAIN
"App\Voters\SuperAdminVoter"
ABSTAIN
"App\Voters\TreatmentNoteVoter"
ABSTAIN
"App\Voters\TreatmentVoter"
ABSTAIN
Show voter details
3 DENIED ROLE_CONSENTZ_ADMIN_SUPPORT
null
"Symfony\Component\Security\Core\Authorization\Voter\RoleHierarchyVoter"
DENIED
The user doesn't have ROLE_CONSENTZ_ADMIN_SUPPORT.
"App\Security\PermissionVoter"
ABSTAIN
"App\Voters\AdditionalNoteVoter"
ABSTAIN
"App\Voters\ApiVoter"
ABSTAIN
"App\Voters\AppointmentVoter"
ABSTAIN
"App\Voters\ClinicsVoter"
ABSTAIN
"App\Voters\ConsultationNoteVoter"
ABSTAIN
"App\Voters\InvoiceVoter"
ABSTAIN
"App\Voters\LeadCaptureVoter"
ABSTAIN
"App\Voters\MediaVoter"
ABSTAIN
"App\Voters\NotConvertReasonVoter"
ABSTAIN
"App\Voters\OrganisationVoter"
ABSTAIN
"App\Voters\PatientVoter"
ABSTAIN
"App\Voters\QuestionaireVoter"
ABSTAIN
"App\Voters\SuperAdminVoter"
ABSTAIN
"App\Voters\TreatmentNoteVoter"
ABSTAIN
"App\Voters\TreatmentVoter"
ABSTAIN
Show voter details
4 DENIED ROLE_CONSENTZ_ADMIN
null
"Symfony\Component\Security\Core\Authorization\Voter\RoleHierarchyVoter"
DENIED
The user doesn't have ROLE_CONSENTZ_ADMIN.
"App\Security\PermissionVoter"
ABSTAIN
"App\Voters\AdditionalNoteVoter"
ABSTAIN
"App\Voters\ApiVoter"
ABSTAIN
"App\Voters\AppointmentVoter"
ABSTAIN
"App\Voters\ClinicsVoter"
ABSTAIN
"App\Voters\ConsultationNoteVoter"
ABSTAIN
"App\Voters\InvoiceVoter"
ABSTAIN
"App\Voters\LeadCaptureVoter"
ABSTAIN
"App\Voters\MediaVoter"
ABSTAIN
"App\Voters\NotConvertReasonVoter"
ABSTAIN
"App\Voters\OrganisationVoter"
ABSTAIN
"App\Voters\PatientVoter"
ABSTAIN
"App\Voters\QuestionaireVoter"
ABSTAIN
"App\Voters\SuperAdminVoter"
ABSTAIN
"App\Voters\TreatmentNoteVoter"
ABSTAIN
"App\Voters\TreatmentVoter"
ABSTAIN
Show voter details
5 DENIED ROLE_CONSENTZ_ADMIN_SUPPORT
null
"Symfony\Component\Security\Core\Authorization\Voter\RoleHierarchyVoter"
DENIED
The user doesn't have ROLE_CONSENTZ_ADMIN_SUPPORT.
"App\Security\PermissionVoter"
ABSTAIN
"App\Voters\AdditionalNoteVoter"
ABSTAIN
"App\Voters\ApiVoter"
ABSTAIN
"App\Voters\AppointmentVoter"
ABSTAIN
"App\Voters\ClinicsVoter"
ABSTAIN
"App\Voters\ConsultationNoteVoter"
ABSTAIN
"App\Voters\InvoiceVoter"
ABSTAIN
"App\Voters\LeadCaptureVoter"
ABSTAIN
"App\Voters\MediaVoter"
ABSTAIN
"App\Voters\NotConvertReasonVoter"
ABSTAIN
"App\Voters\OrganisationVoter"
ABSTAIN
"App\Voters\PatientVoter"
ABSTAIN
"App\Voters\QuestionaireVoter"
ABSTAIN
"App\Voters\SuperAdminVoter"
ABSTAIN
"App\Voters\TreatmentNoteVoter"
ABSTAIN
"App\Voters\TreatmentVoter"
ABSTAIN
Show voter details
6 GRANTED ROLE_SUPER_CLINIC_ADMIN
null
"Symfony\Component\Security\Core\Authorization\Voter\RoleHierarchyVoter"
GRANTED
The user has ROLE_SUPER_CLINIC_ADMIN.
Show voter details
7 GRANTED ROLE_SUPER_CLINIC_ADMIN
null
"Symfony\Component\Security\Core\Authorization\Voter\RoleHierarchyVoter"
GRANTED
The user has ROLE_SUPER_CLINIC_ADMIN.
Show voter details
8 DENIED ROLE_CONSENTZ_ADMIN_SUPPORT
null
"Symfony\Component\Security\Core\Authorization\Voter\RoleHierarchyVoter"
DENIED
The user doesn't have ROLE_CONSENTZ_ADMIN_SUPPORT.
"App\Security\PermissionVoter"
ABSTAIN
"App\Voters\AdditionalNoteVoter"
ABSTAIN
"App\Voters\ApiVoter"
ABSTAIN
"App\Voters\AppointmentVoter"
ABSTAIN
"App\Voters\ClinicsVoter"
ABSTAIN
"App\Voters\ConsultationNoteVoter"
ABSTAIN
"App\Voters\InvoiceVoter"
ABSTAIN
"App\Voters\LeadCaptureVoter"
ABSTAIN
"App\Voters\MediaVoter"
ABSTAIN
"App\Voters\NotConvertReasonVoter"
ABSTAIN
"App\Voters\OrganisationVoter"
ABSTAIN
"App\Voters\PatientVoter"
ABSTAIN
"App\Voters\QuestionaireVoter"
ABSTAIN
"App\Voters\SuperAdminVoter"
ABSTAIN
"App\Voters\TreatmentNoteVoter"
ABSTAIN
"App\Voters\TreatmentVoter"
ABSTAIN
Show voter details
9 GRANTED ROLE_SUB_CLINIC_SETUP
null
"Symfony\Component\Security\Core\Authorization\Voter\RoleHierarchyVoter"
GRANTED
The user has ROLE_SUB_CLINIC_SETUP.
Show voter details
10 GRANTED ROLE_SUB_CLINIC_SETUP
null
"Symfony\Component\Security\Core\Authorization\Voter\RoleHierarchyVoter"
GRANTED
The user has ROLE_SUB_CLINIC_SETUP.
Show voter details
11 GRANTED ROLE_SUB_STOCK
null
"Symfony\Component\Security\Core\Authorization\Voter\RoleHierarchyVoter"
GRANTED
The user has ROLE_SUB_STOCK.
Show voter details
12 GRANTED ROLE_SUB_CLINIC_SETUP
null
"Symfony\Component\Security\Core\Authorization\Voter\RoleHierarchyVoter"
GRANTED
The user has ROLE_SUB_CLINIC_SETUP.
Show voter details
13 DENIED ROLE_CONSENTZ_ADMIN
null
"Symfony\Component\Security\Core\Authorization\Voter\RoleHierarchyVoter"
DENIED
The user doesn't have ROLE_CONSENTZ_ADMIN.
"App\Security\PermissionVoter"
ABSTAIN
"App\Voters\AdditionalNoteVoter"
ABSTAIN
"App\Voters\ApiVoter"
ABSTAIN
"App\Voters\AppointmentVoter"
ABSTAIN
"App\Voters\ClinicsVoter"
ABSTAIN
"App\Voters\ConsultationNoteVoter"
ABSTAIN
"App\Voters\InvoiceVoter"
ABSTAIN
"App\Voters\LeadCaptureVoter"
ABSTAIN
"App\Voters\MediaVoter"
ABSTAIN
"App\Voters\NotConvertReasonVoter"
ABSTAIN
"App\Voters\OrganisationVoter"
ABSTAIN
"App\Voters\PatientVoter"
ABSTAIN
"App\Voters\QuestionaireVoter"
ABSTAIN
"App\Voters\SuperAdminVoter"
ABSTAIN
"App\Voters\TreatmentNoteVoter"
ABSTAIN
"App\Voters\TreatmentVoter"
ABSTAIN
Show voter details
14 DENIED ROLE_CONSENTZ_ADMIN_SUPPORT
null
"Symfony\Component\Security\Core\Authorization\Voter\RoleHierarchyVoter"
DENIED
The user doesn't have ROLE_CONSENTZ_ADMIN_SUPPORT.
"App\Security\PermissionVoter"
ABSTAIN
"App\Voters\AdditionalNoteVoter"
ABSTAIN
"App\Voters\ApiVoter"
ABSTAIN
"App\Voters\AppointmentVoter"
ABSTAIN
"App\Voters\ClinicsVoter"
ABSTAIN
"App\Voters\ConsultationNoteVoter"
ABSTAIN
"App\Voters\InvoiceVoter"
ABSTAIN
"App\Voters\LeadCaptureVoter"
ABSTAIN
"App\Voters\MediaVoter"
ABSTAIN
"App\Voters\NotConvertReasonVoter"
ABSTAIN
"App\Voters\OrganisationVoter"
ABSTAIN
"App\Voters\PatientVoter"
ABSTAIN
"App\Voters\QuestionaireVoter"
ABSTAIN
"App\Voters\SuperAdminVoter"
ABSTAIN
"App\Voters\TreatmentNoteVoter"
ABSTAIN
"App\Voters\TreatmentVoter"
ABSTAIN
Show voter details
15 GRANTED ROLE_SUB_INVOICE
null
"Symfony\Component\Security\Core\Authorization\Voter\RoleHierarchyVoter"
GRANTED
The user has ROLE_SUB_INVOICE.
Show voter details
16 GRANTED ROLE_SUB_REPORTING
null
"Symfony\Component\Security\Core\Authorization\Voter\RoleHierarchyVoter"
GRANTED
The user has ROLE_SUB_REPORTING.
Show voter details
17 DENIED ROLE_PRACTITIONER
null
"Symfony\Component\Security\Core\Authorization\Voter\RoleHierarchyVoter"
DENIED
The user doesn't have ROLE_PRACTITIONER.
"App\Security\PermissionVoter"
ABSTAIN
"App\Voters\AdditionalNoteVoter"
ABSTAIN
"App\Voters\ApiVoter"
ABSTAIN
"App\Voters\AppointmentVoter"
ABSTAIN
"App\Voters\ClinicsVoter"
ABSTAIN
"App\Voters\ConsultationNoteVoter"
ABSTAIN
"App\Voters\InvoiceVoter"
ABSTAIN
"App\Voters\LeadCaptureVoter"
ABSTAIN
"App\Voters\MediaVoter"
ABSTAIN
"App\Voters\NotConvertReasonVoter"
ABSTAIN
"App\Voters\OrganisationVoter"
ABSTAIN
"App\Voters\PatientVoter"
ABSTAIN
"App\Voters\QuestionaireVoter"
ABSTAIN
"App\Voters\SuperAdminVoter"
ABSTAIN
"App\Voters\TreatmentNoteVoter"
ABSTAIN
"App\Voters\TreatmentVoter"
ABSTAIN
Show voter details
18 GRANTED ROLE_SUB_STOCK
null
"Symfony\Component\Security\Core\Authorization\Voter\RoleHierarchyVoter"
GRANTED
The user has ROLE_SUB_STOCK.
Show voter details
19 GRANTED ROLE_SUB_STOCK
null
"Symfony\Component\Security\Core\Authorization\Voter\RoleHierarchyVoter"
GRANTED
The user has ROLE_SUB_STOCK.
Show voter details
20 GRANTED ROLE_SUB_LIBRARY
null
"Symfony\Component\Security\Core\Authorization\Voter\RoleHierarchyVoter"
GRANTED
The user has ROLE_SUB_LIBRARY.
Show voter details
21 GRANTED ROLE_SUB_LIBRARY
null
"Symfony\Component\Security\Core\Authorization\Voter\RoleHierarchyVoter"
GRANTED
The user has ROLE_SUB_LIBRARY.
Show voter details
22 GRANTED ROLE_SUB_CLINIC_SETUP
null
"Symfony\Component\Security\Core\Authorization\Voter\RoleHierarchyVoter"
GRANTED
The user has ROLE_SUB_CLINIC_SETUP.
Show voter details
23 DENIED ROLE_CONSENTZ_ADMIN
null
"Symfony\Component\Security\Core\Authorization\Voter\RoleHierarchyVoter"
DENIED
The user doesn't have ROLE_CONSENTZ_ADMIN.
"App\Security\PermissionVoter"
ABSTAIN
"App\Voters\AdditionalNoteVoter"
ABSTAIN
"App\Voters\ApiVoter"
ABSTAIN
"App\Voters\AppointmentVoter"
ABSTAIN
"App\Voters\ClinicsVoter"
ABSTAIN
"App\Voters\ConsultationNoteVoter"
ABSTAIN
"App\Voters\InvoiceVoter"
ABSTAIN
"App\Voters\LeadCaptureVoter"
ABSTAIN
"App\Voters\MediaVoter"
ABSTAIN
"App\Voters\NotConvertReasonVoter"
ABSTAIN
"App\Voters\OrganisationVoter"
ABSTAIN
"App\Voters\PatientVoter"
ABSTAIN
"App\Voters\QuestionaireVoter"
ABSTAIN
"App\Voters\SuperAdminVoter"
ABSTAIN
"App\Voters\TreatmentNoteVoter"
ABSTAIN
"App\Voters\TreatmentVoter"
ABSTAIN
Show voter details
24 GRANTED room
App\Entity\Clinic\Clinic {#3367
  -id: 3
  -name: "Beautify Clinic"
  -sub_domain: "testclinic"
  -organisation_id: 3
  -smscredit: 12
  -ai_token_credit: 128095
  -lastDailyTokenDate: DateTime @1778083200 {#5098
    date: 2026-05-07 00:00:00.0 PRC (+08:00)
  }
  -ai_seconds_credit: 11355
  -daily_ai_token_credit: 16226
  #booking_btn_name: "Book Appointment"
  #booking_btn_clr: "#ffffff"
  #booking_btn_bg_clr: "#0f0f0f"
  #inner_color: "#c03939"
  #outer_color: "#aa3131"
  #background_img: "https://consentz-london.s3.eu-west-2.amazonaws.com/test-server/banners/eb7d8fdfd1706be1ed02aadc1c142fe51746075575.png"
  #profile_img: "https://consentz-london.s3.eu-west-2.amazonaws.com/test-server/users/clinicUsers/157ca4027524032c46489bbc40cbcbc31746075488.png"
  #meeting_price: "10"
  #meeting_price_type: 0
  #show_in_public_profile: true
  -patientRefPrefix: "XNT"
  -email: "jackdeveloper100@gmail.com"
  -verifiedEmail: true
  -webSite: "www.consentz.com"
  -phone: "+1 (543) 841-7934"
  -contactName: "Michael"
  -description: null
  -widget_settings: "{"enabled":"1","timeRequiredForBooking":"1800","takePaymentForExistingPatients":"1","type":"Take full payment","terms":"                       <p><br><\/p>","widget_btn_bg_clr":"#000000","widget_btn_clr":"#ffffff","widget_type":"link","widget_btn_text":"Book Appointment"}"
  -sms_number: "447533720857"
  -sms_status: 0
  -timezone: "Asia/Kolkata"
  -logo: App\Entity\Media\Media {#6504 …}
  -background: App\Entity\Media\Media {#6511 …}
  -templates: Doctrine\ORM\PersistentCollection {#5158 …}
  -events: Doctrine\ORM\PersistentCollection {#5154 …}
  -appointmentLeads: Doctrine\ORM\PersistentCollection {#5202 …}
  -reminderTasks: Doctrine\ORM\PersistentCollection {#5232 …}
  -equipments: Doctrine\ORM\PersistentCollection {#5271 …}
  -reminders: Doctrine\ORM\PersistentCollection {#5302 …}
  -reminderHeader: "A reminder for your next appointment:"
  -reminderFooter: "Please contact us (STAGING TEST) from testing server."
  -remindersRecalls: Doctrine\ORM\PersistentCollection {#5333 …}
  -reminderRecallText: "Ea tempora vitae nobd"
  -appointments: Doctrine\ORM\PersistentCollection {#5329 …}
  -licenses: Doctrine\ORM\PersistentCollection {#5368 …}
  -webhookEvents: Doctrine\ORM\PersistentCollection {#5395 …}
  -rooms: Doctrine\ORM\PersistentCollection {#5434 …}
  -treatments: Doctrine\ORM\PersistentCollection {#5430 …}
  -treatmentGroups: Doctrine\ORM\PersistentCollection {#5484 …}
  -pricesList: Doctrine\ORM\PersistentCollection {#5574 …}
  -products: Doctrine\ORM\PersistentCollection {#5680 …}
  -marketings: Doctrine\ORM\PersistentCollection {#5732 …}
  -formFiles: Doctrine\ORM\PersistentCollection {#5798 …}
  -invoices: Doctrine\ORM\PersistentCollection {#5794 …}
  -googleToken: [
    "access_token" => "ya29.Gl3mBktiup04hvHQ4gGcBWF4jV0qNVFWcO-rMlx8PcUqde9OZ669vWe3hTsrdROO5zz1rVX9M5ZN6CMPfrBDkzYgFIyiMna57c0aWLDQwsx3B5IH0-jnz_R8J06vHxo"
    "expires_in" => 3600
    "scope" => "https://www.googleapis.com/auth/userinfo.email https://www.googleapis.com/auth/calendar https://www.googleapis.com/auth/userinfo.profile"
    "token_type" => "Bearer"
    "id_token" => "eyJhbGciOiJSUzI1NiIsImtpZCI6IjZmNjc4MWJhNzExOTlhNjU4ZTc2MGFhNWFhOTNlNWZjM2RjNzUyYjUiLCJ0eXAiOiJKV1QifQ.eyJpc3MiOiJodHRwczovL2FjY291bnRzLmdvb2dsZS5jb20iLCJhenAiOiIzMjk4NzIxNzkwMTItN3I1dDBub2xmajl2cms1cmkza284NHUyajlhOTg4YTUuYXBwcy5nb29nbGV1c2VyY29udGVudC5jb20iLCJhdWQiOiIzMjk4NzIxNzkwMTItN3I1dDBub2xmajl2cms1cmkza284NHUyajlhOTg4YTUuYXBwcy5nb29nbGV1c2VyY29udGVudC5jb20iLCJzdWIiOiIxMDQzNTQ2OTk4OTczNDgyNTc5OTEiLCJoZCI6ImNvbnNlbnR6LmNvbSIsImVtYWlsIjoiY29udGFjdEBjb25zZW50ei5jb20iLCJlbWFpbF92ZXJpZmllZCI6dHJ1ZSwiYXRfaGFzaCI6Im4xeE8td01xZjUyRktpalc3LVZwd3ciLCJpYXQiOjE1NTQ4OTU1NTgsImV4cCI6MTU1NDg5OTE1OH0.dH_fT5ngiyGSPrKvX0ALoIc_KAP26iFHNQGjG3Z1FK5eWR--pHJuvEq_-gmMjhHhMDH0b8NWKgqdF_H1ISsurXZBoYsf7x1KuZNrl-9NBqxkHU3CRKbHcvPL49GTKfyhQ-YVdgMjRSodrsnavjTLSmFIopcqmIvm5m3iepbUGNsaO00i2l9mdk_2dprzQbV8jfiLAVyRfxWv3rm4VsnBF02fcgTHxYLjgo0xfdvHmqqeF_ythSPkylcOg3oc76sSZ5V6xgkNBLsQSc_Bz_ELgvM99ND0-CWq9ii8rxZ-Ey2hl6qy0KJDVWUt6a0KGakVfrHjYvJ2vUUZ_j_biJb5VQ"
    "created" => 1554895558
    "refresh_token" => "1/ol8gex8N0Tq1kdJ4BxSnWPOWAKSdumoNm18c8avczzM"
    "old_refresh_token" => "1/ol8gex8N0Tq1kdJ4BxSnWPOWAKSdumoNm18c8avczzM"
  ]
  -googleId: "104354699897348257991"
  -gocardlessCustomer: App\Entity\Clinic\GocardlessCustomer {#6513 …}
  -twilio: App\Entity\Clinic\Twilio {#6516 …}
  -smsSettings: Doctrine\ORM\PersistentCollection {#5839 …}
  -documentCategory: Doctrine\ORM\PersistentCollection {#5869 …}
  -blockerReasons: Doctrine\ORM\PersistentCollection {#5893 …}
  -discountReasons: Doctrine\ORM\PersistentCollection {#5923 …}
  -topicArn: "arn:aws:sns:eu-west-1:466744329731:Topic-for-clinic-Demo-Clinic-Account-1494831795"
  -pmPIN: "1234"
  -autoEmailReplyAddress: null
  -pmPatientMessage: "Please take a few minutes to look through and update your details, answer any pre treatment questionnaires and learn about the treatments on offer at our clinic"
  -pmClinicIntro: "Welcome to Lines and Wrinkles Wonder Clinic Extraordinaire - A multi award winning clinic in the heart of England"
  -autoRenewSubscription: null
  -subscriptionExpiry: null
  -emailReminder: null
  -emailNew: null
  -smsNew: null
  -smsReminder: null
  -whenAnsweredHideWhereDidYouHearAboutUs: null
  -patients: Doctrine\ORM\PersistentCollection {#5919 …}
  -clinicUsers: Doctrine\ORM\PersistentCollection {#5922 …}
  -organisation: App\Entity\Organisation\Organisation {#3836 …}
  -waitings: Doctrine\ORM\PersistentCollection {#5968 …}
  -leadCaptures: Doctrine\ORM\PersistentCollection {#5964 …}
  -questionaires: Doctrine\ORM\PersistentCollection {#6043 …}
  -goodsReceiveds: Doctrine\ORM\PersistentCollection {#6097 …}
  -calendarStartDay: DateTime @10800 {#5099
    date: 1970-01-01 11:00:00.0 PRC (+08:00)
  }
  -calendarEndDay: DateTime @39600 {#5100
    date: 1970-01-01 19:00:00.0 PRC (+08:00)
  }
  -appointmentDefaultTime: "30"
  -appointmentSlotDuration: "30"
  -appointmentDefaultView: "Practitioner"
  -privateModeCalendar: true
  -clinicRepresentative: "Dax Giornandi"
  -dataProtectionOfficer: "Dax Giornandi"
  -companyRegistrationNumber: null
  -emailToWithdraw: "dax@consentz.com"
  -periodStoredData: 7
  -surveyEmailText: """
    Before attending your next appointment, We require you to complete your medical questionnaire 48 hours prior to your appointment. If we do not receive both these documents back 48 hours before your appointment it will be automatically cancelled.\r\n
    \r\n
    Should you require any assistance, please contact us on 0000000000
    """
  -postAptFormEmailText: "This is additional extra text - please do not replybecause there is notone to answer your call"
  -exportInProgress: false
  -archives: Doctrine\ORM\PersistentCollection {#6144 …}
  -vatRegistrations: Doctrine\ORM\PersistentCollection {#6178 …}
  -vatNumber: "111222333444"
  -enabledVat: true
  -patientListDisplayPair: "phone_email"
  -tempVatRate: null
  -onlineBookingSettings: App\Entity\Clinic\OnlineBooking\Settings {#6519 …}
  -chronoscanSettings: null
  -onlineBookingWidget: App\Entity\Clinic\OnlineBooking\Widget {#6522 …}
  -stripeRefreshToken: "rt_QBMAWheQW1CUe4bZrdYRqPH1cvivZAFsYc99Khl2exdMF7Xm"
  -stripePublishableKey: "pk_test_516MrEPKtPVHu92Nidxz822TRHYT00qKG8LJsfAi85JaCx4Qx40mCFNFd8x21HHDFbyxmuCWzJh61S0ZaTJ0bX7qM00HS8cYqzv"
  -stripeAccountId: "acct_16MrEPKtPVHu92Ni"
  -onlineBookingEmailSettings: App\Entity\Clinic\OnlineBooking\EmailSettings {#6527 …}
  -allowedPatients: Doctrine\ORM\PersistentCollection {#6174 …}
  -sharedAllPatients: true
  -checkboxSharedAllPatients: null
  -mailChimpConfig: App\Entity\Clinic\MailChimp\MailChimpConfig {#6530 …}
  -currency: "C&#36;"
  -patientInfoToDocumentHeader: true
  -tAndC: """
    <h1>Data&nbsp;Protection&nbsp;Notice</h1>\r\n
    \r\n
    <ol>\r\n
    \t<li>Consent\r\n
    \t<p>1.1&nbsp;To&nbsp;facilitate&nbsp;your&nbsp;treatment&nbsp;and&nbsp;to&nbsp;evaluate&nbsp;and&nbsp;improve&nbsp;the&nbsp;services&nbsp;we&nbsp;provide,&nbsp;we&nbsp;(as&nbsp;your&nbsp;clinic)&nbsp;wish&nbsp;to&nbsp;collect,&nbsp;hold&nbsp;and&nbsp;process&nbsp;a&nbsp;variety&nbsp;of&nbsp;personal&nbsp;data&nbsp;about&nbsp;you&nbsp;by&nbsp;means&nbsp;of&nbsp;the&nbsp;&ldquo;Consentz&rdquo;&nbsp;service,&nbsp;further&nbsp;details&nbsp;of&nbsp;which&nbsp;are&nbsp;set&nbsp;out&nbsp;below.&nbsp;If&nbsp;you&nbsp;consent&nbsp;to&nbsp;us&nbsp;doing&nbsp;so,&nbsp;please&nbsp;click&nbsp;on&nbsp;the&nbsp;&ldquo;Accept&rdquo;&nbsp;button&nbsp;below.</p>\r\n
    \r\n
    \t<p>1.2&nbsp;This&nbsp;statement&nbsp;provides&nbsp;more&nbsp;information&nbsp;about&nbsp;the&nbsp;types&nbsp;of&nbsp;information&nbsp;we&nbsp;will&nbsp;hold,&nbsp;the&nbsp;types&nbsp;of&nbsp;things&nbsp;we&nbsp;will&nbsp;do&nbsp;with&nbsp;it,&nbsp;who&nbsp;will&nbsp;have&nbsp;access&nbsp;to&nbsp;it&nbsp;and&nbsp;how&nbsp;you&nbsp;can&nbsp;exercise&nbsp;your&nbsp;rights&nbsp;in&nbsp;respect&nbsp;of&nbsp;it.</p>\r\n
    \t</li>\r\n
    \t<li>Details\r\n
    \t<p>We&nbsp;are&nbsp;your&nbsp;data&nbsp;controller&nbsp;for&nbsp;the&nbsp;purposes&nbsp;of&nbsp;the&nbsp;personal&nbsp;data&nbsp;we&nbsp;will&nbsp;collect.&nbsp;Our&nbsp;details&nbsp;are&nbsp;as&nbsp;follows:</p>\r\n
    \r\n
    \t<p>2.1&nbsp;Our&nbsp;name,&nbsp;address&nbsp;and&nbsp;registered&nbsp;number&nbsp;(if&nbsp;any):</p>\r\n
    \r\n
    \t<ul>\r\n
    \t\t<li>[///name///]</li>\r\n
    \t\t<li>[///address///]</li>\r\n
    \t\t<li>[///company&nbsp;number///]</li>\r\n
    \t</ul>\r\n
    \r\n
    \t<p>2.2&nbsp;Our&nbsp;representative&nbsp;(if&nbsp;any):</p>\r\n
    \r\n
    \t<p>[///representative///]</p>\r\n
    \r\n
    \t<p>2.3&nbsp;Our&nbsp;data&nbsp;protection&nbsp;officer&nbsp;(if&nbsp;any):</p>\r\n
    \r\n
    \t<p>[///data&nbsp;protection&nbsp;officer///]</p>\r\n
    \t</li>\r\n
    \t<li>The&nbsp;processing\r\n
    \t<p>3.1&nbsp;Data&nbsp;to&nbsp;be&nbsp;processed:</p>\r\n
    \r\n
    \t<p>The&nbsp;personal&nbsp;data&nbsp;to&nbsp;be&nbsp;processed&nbsp;is&nbsp;as&nbsp;follows:</p>\r\n
    \r\n
    \t<p>Name</p>\r\n
    \r\n
    \t<p>Contact&nbsp;details</p>\r\n
    \r\n
    \t<p>Date&nbsp;of&nbsp;Birth</p>\r\n
    \r\n
    \t<p>Gender</p>\r\n
    \r\n
    \t<p>Act&nbsp;of&nbsp;kin</p>\r\n
    \r\n
    \t<p>Emergency&nbsp;contact</p>\r\n
    \r\n
    \t<p>Contact&nbsp;preferences&nbsp;&ndash;&nbsp;email/&nbsp;SMS/&nbsp;push&nbsp;notifications</p>\r\n
    \r\n
    \t<p>Method&nbsp;of&nbsp;receiving&nbsp;appointment&nbsp;reminders</p>\r\n
    \r\n
    \t<p>Medical&nbsp;information&nbsp;and&nbsp;records&nbsp;relating&nbsp;to&nbsp;the&nbsp;treatment&nbsp;being&nbsp;undertaken.</p>\r\n
    \r\n
    \t<p>Purpose&nbsp;for&nbsp;which&nbsp;the&nbsp;personal&nbsp;data&nbsp;are&nbsp;intended&nbsp;to&nbsp;be&nbsp;processed:</p>\r\n
    \r\n
    \t<p>The&nbsp;personal&nbsp;data&nbsp;collected&nbsp;from&nbsp;you&nbsp;will&nbsp;be&nbsp;used&nbsp;for&nbsp;the&nbsp;purposes&nbsp;of:</p>\r\n
    \r\n
    \t<ul>\r\n
    \t\t<li>facilitating,&nbsp;administering,&nbsp;and&nbsp;recording&nbsp;your&nbsp;current,&nbsp;and&nbsp;any&nbsp;future,&nbsp;treatment&nbsp;by&nbsp;us&nbsp;or&nbsp;third&nbsp;party&nbsp;practitioners,&nbsp;including&nbsp;General&nbsp;Practitioners&nbsp;and&nbsp;Consultants;</li>\r\n
    \t\t<li>to&nbsp;evaluate&nbsp;and&nbsp;improve&nbsp;the&nbsp;services&nbsp;provided&nbsp;by&nbsp;the&nbsp;clinic;</li>\r\n
    \t\t<li>being&nbsp;provided&nbsp;on&nbsp;an&nbsp;anonymised&nbsp;basis&nbsp;to&nbsp;Consentz&nbsp;to&nbsp;allow&nbsp;it&nbsp;to&nbsp;evaluate&nbsp;and&nbsp;improve&nbsp;its&nbsp;services;&nbsp;and</li>\r\n
    \t\t<li>providing&nbsp;you&nbsp;with&nbsp;information,&nbsp;from&nbsp;time&nbsp;to&nbsp;time,&nbsp;about&nbsp;the&nbsp;products&nbsp;and&nbsp;service&nbsp;we&nbsp;offer&nbsp;using&nbsp;the&nbsp;contact&nbsp;channels&nbsp;agreed&nbsp;by&nbsp;means&nbsp;of&nbsp;the&nbsp;contact&nbsp;preferences&nbsp;mentioned&nbsp;above.</li>\r\n
    \t\t<li>In&nbsp;addition,&nbsp;once&nbsp;they&nbsp;are&nbsp;provided,&nbsp;we&nbsp;will&nbsp;also&nbsp;retain&nbsp;(and&nbsp;process)&nbsp;your&nbsp;personal&nbsp;data&nbsp;to&nbsp;the&nbsp;extent&nbsp;necessary&nbsp;to&nbsp;enable&nbsp;us&nbsp;to&nbsp;establish,&nbsp;exercise&nbsp;or&nbsp;defend&nbsp;legal&nbsp;claims.</li>\r\n
    \t</ul>\r\n
    \r\n
    \t<p>3.2&nbsp;Basis&nbsp;for&nbsp;the&nbsp;processing:</p>\r\n
    \r\n
    \t<p>The&nbsp;processing&nbsp;is&nbsp;being&nbsp;given&nbsp;on&nbsp;the&nbsp;basis&nbsp;of&nbsp;your&nbsp;explicit&nbsp;consent&nbsp;(as&nbsp;given&nbsp;by&nbsp;means&nbsp;of&nbsp;you&nbsp;clicking&nbsp;to&nbsp;&ldquo;accept&rdquo;&nbsp;our&nbsp;processing&nbsp;your&nbsp;data&nbsp;on&nbsp;the&nbsp;Consentz&nbsp;service).</p>\r\n
    \r\n
    \t<p>Once&nbsp;collected,&nbsp;we&nbsp;will&nbsp;also&nbsp;retain&nbsp;(and&nbsp;process)&nbsp;your&nbsp;personal&nbsp;data&nbsp;for&nbsp;the&nbsp;purport&nbsp;of&nbsp;establishing,&nbsp;excising&nbsp;or&nbsp;defending&nbsp;claims.</p>\r\n
    \r\n
    \t<p>3.3&nbsp;Persons&nbsp;with&nbsp;whom&nbsp;we&nbsp;may&nbsp;share&nbsp;you&nbsp;data:</p>\r\n
    \r\n
    \t<p>In&nbsp;general,&nbsp;access&nbsp;to&nbsp;your&nbsp;personal&nbsp;data&nbsp;will&nbsp;be&nbsp;restricted&nbsp;to&nbsp;those&nbsp;who&nbsp;have&nbsp;a&nbsp;need&nbsp;to&nbsp;access&nbsp;it&nbsp;in&nbsp;order&nbsp;to&nbsp;carry&nbsp;out&nbsp;their&nbsp;duties&nbsp;(for&nbsp;example,&nbsp;our&nbsp;medical&nbsp;staff&nbsp;and&nbsp;finance&nbsp;teams).</p>\r\n
    \r\n
    \t<p>We&nbsp;will&nbsp;also&nbsp;share&nbsp;your&nbsp;personal&nbsp;data&nbsp;with&nbsp;the&nbsp;following&nbsp;external&nbsp;third&nbsp;parties&nbsp;in&nbsp;some&nbsp;circumstances:</p>\r\n
    \r\n
    \t<ul>\r\n
    \t\t<li>medical&nbsp;regulators&nbsp;such&nbsp;as&nbsp;the&nbsp;GMC,&nbsp;and&nbsp;government&nbsp;authorities&nbsp;such&nbsp;as&nbsp;HMRC&nbsp;or&nbsp;the&nbsp;police,&nbsp;if&nbsp;we&nbsp;are&nbsp;required&nbsp;to&nbsp;do&nbsp;so&nbsp;by&nbsp;law&nbsp;or&nbsp;if&nbsp;the&nbsp;regulator&nbsp;or&nbsp;authority&nbsp;requests&nbsp;it&nbsp;and&nbsp;we&nbsp;regard&nbsp;that&nbsp;request&nbsp;as&nbsp;reasonable;</li>\r\n
    \t\t<li>our&nbsp;insurers,&nbsp;legal&nbsp;advisers&nbsp;or&nbsp;other&nbsp;third&nbsp;parties&nbsp;who&nbsp;need&nbsp;access&nbsp;to&nbsp;it&nbsp;in&nbsp;the&nbsp;context&nbsp;of&nbsp;managing,&nbsp;investigating&nbsp;or&nbsp;defending&nbsp;claims&nbsp;or&nbsp;complaints;&nbsp;and</li>\r\n
    \t\t<li>Consentz&nbsp;Limited&nbsp;(a&nbsp;company&nbsp;registered&nbsp;in&nbsp;England&nbsp;and&nbsp;Wales&nbsp;under&nbsp;company&nbsp;number&nbsp;08294329,&nbsp;whose&nbsp;registered&nbsp;office&nbsp;is&nbsp;at&nbsp;5&nbsp;Margaret&nbsp;Road,&nbsp;Romford,&nbsp;Essex,&nbsp;RM2&nbsp;5SH)&nbsp;who&nbsp;provide&nbsp;us&nbsp;with&nbsp;this&nbsp;service&nbsp;by&nbsp;which&nbsp;your&nbsp;personal&nbsp;data&nbsp;are&nbsp;stored&nbsp;and&nbsp;processed.</li>\r\n
    \t</ul>\r\n
    \r\n
    \t<p>3.4&nbsp;Period&nbsp;for&nbsp;which&nbsp;personal&nbsp;data&nbsp;will&nbsp;be&nbsp;stored:</p>\r\n
    \r\n
    \t<p>[Seven&nbsp;years&nbsp;or&nbsp;such&nbsp;other&nbsp;period&nbsp;as&nbsp;may&nbsp;be&nbsp;stipulated&nbsp;by&nbsp;the&nbsp;clinic.]</p>\r\n
    \t</li>\r\n
    \t<li>Your&nbsp;rights&nbsp;(with&nbsp;effect&nbsp;from&nbsp;25&nbsp;May&nbsp;2018)\r\n
    \t<p>The&nbsp;law&nbsp;gives&nbsp;you&nbsp;certain&nbsp;rights&nbsp;in&nbsp;respect&nbsp;of&nbsp;the&nbsp;personal&nbsp;data&nbsp;that&nbsp;we&nbsp;hold,&nbsp;which&nbsp;you&nbsp;should&nbsp;be&nbsp;aware&nbsp;of:</p>\r\n
    \r\n
    \t<ol>\r\n
    \t\t<li>4.1&nbsp;You&nbsp;have&nbsp;the&nbsp;right&nbsp;to&nbsp;obtain&nbsp;from&nbsp;us,&nbsp;without&nbsp;undue&nbsp;delay,&nbsp;the&nbsp;rectification&nbsp;of&nbsp;any&nbsp;inaccurate&nbsp;personal&nbsp;data&nbsp;concerning&nbsp;you;</li>\r\n
    \t\t<li>4.2&nbsp;Taking&nbsp;into&nbsp;account&nbsp;the&nbsp;purposes&nbsp;of&nbsp;the&nbsp;processing,&nbsp;you&nbsp;shall&nbsp;also&nbsp;have&nbsp;the&nbsp;right&nbsp;to&nbsp;have&nbsp;incompleted&nbsp;personal&nbsp;data&nbsp;completed,&nbsp;by&nbsp;means&nbsp;of&nbsp;providing&nbsp;a&nbsp;supplementary&nbsp;statement;</li>\r\n
    \t\t<li>4.3&nbsp;You&nbsp;have&nbsp;the&nbsp;right&nbsp;to&nbsp;require&nbsp;us&nbsp;to&nbsp;erase&nbsp;your&nbsp;personal&nbsp;data&nbsp;without&nbsp;undue&nbsp;delay&nbsp;on&nbsp;certain&nbsp;grounds&nbsp;(including&nbsp;where&nbsp;they&nbsp;are&nbsp;no&nbsp;longer&nbsp;necessary&nbsp;for&nbsp;the&nbsp;purpose&nbsp;for&nbsp;which&nbsp;they&nbsp;were&nbsp;collected&nbsp;or&nbsp;where&nbsp;you&nbsp;withdraw&nbsp;your&nbsp;consent&nbsp;and&nbsp;there&nbsp;is&nbsp;no&nbsp;other&nbsp;legal&nbsp;grounds&nbsp;for&nbsp;the&nbsp;processing);</li>\r\n
    \t\t<li>4.4&nbsp;You&nbsp;have&nbsp;the&nbsp;right&nbsp;to&nbsp;require&nbsp;us&nbsp;to&nbsp;restrict&nbsp;the&nbsp;processing&nbsp;of&nbsp;your&nbsp;personal&nbsp;data&nbsp;on&nbsp;certain&nbsp;grounds&nbsp;(including&nbsp;where&nbsp;you&nbsp;contest&nbsp;the&nbsp;accuracy&nbsp;of&nbsp;the&nbsp;personal&nbsp;data;&nbsp;the&nbsp;processing&nbsp;is&nbsp;unlawful,&nbsp;but&nbsp;you&nbsp;request&nbsp;a&nbsp;restriction&nbsp;of&nbsp;the&nbsp;processing&nbsp;rather&nbsp;than&nbsp;erasure;&nbsp;or&nbsp;we&nbsp;(as&nbsp;controller)&nbsp;no&nbsp;longer&nbsp;need&nbsp;the&nbsp;data&nbsp;for&nbsp;the&nbsp;purposes&nbsp;of&nbsp;the&nbsp;processing,&nbsp;but&nbsp;you&nbsp;required&nbsp;them&nbsp;to&nbsp;establish,&nbsp;exercise&nbsp;or&nbsp;defend&nbsp;legal&nbsp;claims);</li>\r\n
    \t\t<li>4.5&nbsp;You&nbsp;have&nbsp;the&nbsp;right&nbsp;to&nbsp;withdraw&nbsp;your&nbsp;consent&nbsp;at&nbsp;any&nbsp;time&nbsp;(to&nbsp;do&nbsp;so&nbsp;please&nbsp;email&nbsp;us&nbsp;at:&nbsp;[●]).&nbsp;Please&nbsp;note&nbsp;that&nbsp;if&nbsp;you&nbsp;do&nbsp;so,&nbsp;then&nbsp;all&nbsp;personal&nbsp;data&nbsp;(other&nbsp;than&nbsp;that&nbsp;required&nbsp;to&nbsp;be&nbsp;kept&nbsp;to&nbsp;enable&nbsp;us&nbsp;to&nbsp;establish,&nbsp;exercise&nbsp;or&nbsp;defend&nbsp;legal&nbsp;claims)&nbsp;will&nbsp;be&nbsp;immediately&nbsp;deleted;</li>\r\n
    \t\t<li>4.6&nbsp;Should&nbsp;you&nbsp;have&nbsp;any&nbsp;complaints&nbsp;or&nbsp;issue&nbsp;with&nbsp;our&nbsp;treatment&nbsp;of&nbsp;your&nbsp;personal&nbsp;data,&nbsp;you&nbsp;may&nbsp;lodge&nbsp;a&nbsp;complaint&nbsp;with&nbsp;the&nbsp;Information&nbsp;Commissioner&rsquo;s&nbsp;Office&nbsp;(https://ico.org.uk);</li>\r\n
    \t\t<li>4.7&nbsp;You&nbsp;have&nbsp;the&nbsp;right&nbsp;to&nbsp;request&nbsp;a&nbsp;copy&nbsp;of&nbsp;any&nbsp;of&nbsp;your&nbsp;personal&nbsp;data&nbsp;held&nbsp;by&nbsp;us.&nbsp;The&nbsp;first&nbsp;copy&nbsp;will&nbsp;be&nbsp;free&nbsp;of&nbsp;charge,&nbsp;but&nbsp;we&nbsp;reserve&nbsp;the&nbsp;right&nbsp;to&nbsp;charge&nbsp;a&nbsp;small&nbsp;fee&nbsp;for&nbsp;additional&nbsp;requests;&nbsp;and</li>\r\n
    \t\t<li>4.8&nbsp;Providing&nbsp;your&nbsp;personal&nbsp;data&nbsp;is&nbsp;not&nbsp;obligatory,&nbsp;but&nbsp;not&nbsp;doing&nbsp;so&nbsp;may&nbsp;mean&nbsp;that&nbsp;we&nbsp;cannot&nbsp;commence&nbsp;or&nbsp;continue&nbsp;with&nbsp;your&nbsp;treatment.</li>\r\n
    \t</ol>\r\n
    \t</li>\r\n
    </ol>
    """
  -declaration: """
    <p style="text-align:start"><span style="font-size:9px">The&nbsp;clinic&nbsp;has&nbsp;informed&nbsp;me&nbsp;about&nbsp;the&nbsp;alternative&nbsp;treatment&nbsp;possibilities.&nbsp;The&nbsp;clinic&nbsp;expects&nbsp;patients&nbsp;to&nbsp;adhere&nbsp;to&nbsp;its&nbsp;recommendations&nbsp;to&nbsp;help&nbsp;prevent&nbsp;problems&nbsp;and&nbsp;ensure&nbsp;good&nbsp;results.&nbsp;If&nbsp;you&nbsp;decide&nbsp;to&nbsp;purchase&nbsp;a&nbsp;course&nbsp;with&nbsp;the&nbsp;clinic&nbsp;it&nbsp;must&nbsp;be&nbsp;used&nbsp;within&nbsp;12&nbsp;months&nbsp;of&nbsp;the&nbsp;date&nbsp;of&nbsp;purchase.&nbsp;I&nbsp;understand&nbsp;and&nbsp;agree&nbsp;that&nbsp;if&nbsp;I&nbsp;do&nbsp;not&nbsp;attend&nbsp;a&nbsp;booked&nbsp;treatment&nbsp;session&nbsp;without&nbsp;first&nbsp;giving&nbsp;72&nbsp;hours&nbsp;prior&nbsp;notice,&nbsp;I&nbsp;will&nbsp;forfeit&nbsp;that&nbsp;treatment&nbsp;session&nbsp;or&nbsp;I&nbsp;will&nbsp;lose&nbsp;my&nbsp;deposit.&nbsp;This&nbsp;will&nbsp;also&nbsp;apply&nbsp;to&nbsp;patients&nbsp;attending&nbsp;clinic&nbsp;tanned&nbsp;or&nbsp;unable&nbsp;to&nbsp;have&nbsp;treatment.</span><br />\r\n
    &nbsp;</p>\r\n
    \r\n
    <p style="text-align:start">&nbsp;</p>
    """
  -treatmentPlanTAndC: """
    <div><span style="font-size:8px"><strong>TERMS&nbsp;&amp;&nbsp;CONDITIONS&nbsp;FOR&nbsp;THE&nbsp;PRIVATE&nbsp;CLINIC</strong></span></div>\r\n
    \r\n
    <div><span style="font-size:8px">These&nbsp;terms&nbsp;and&nbsp;conditions&nbsp;(&ldquo;Terms&nbsp;and&nbsp;Conditions&rdquo;)&nbsp;apply&nbsp;to&nbsp;the&nbsp;supply&nbsp;of&nbsp;services&nbsp;by&nbsp;The&nbsp;Company&nbsp;(as&nbsp;defined&nbsp;below).&nbsp;In&nbsp;the&nbsp;event&nbsp;of&nbsp;any&nbsp;inconsistency&nbsp;between&nbsp;these&nbsp;Terms&nbsp;and&nbsp;Conditions&nbsp;and&nbsp;other&nbsp;literature&nbsp;provided&nbsp;by&nbsp;the&nbsp;Company&nbsp;to&nbsp;the&nbsp;Patient,&nbsp;these&nbsp;terms&nbsp;and&nbsp;conditions&nbsp;shall&nbsp;prevail.</span></div>\r\n
    \r\n
    <div><span style="font-size:8px"><strong>1.&nbsp;DEFINITIONS&nbsp;AND&nbsp;INTERPRETATIONS</strong></span></div>\r\n
    \r\n
    <div><span style="font-size:8px">The&nbsp;following&nbsp;words&nbsp;and&nbsp;expressions&nbsp;shall&nbsp;have&nbsp;the&nbsp;meanings&nbsp;respectively&nbsp;set&nbsp;against&nbsp;them:</span></div>\r\n
    \r\n
    <div><span style="font-size:8px">&ldquo;The&nbsp;Company&rdquo;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;The&nbsp;Private&nbsp;Clinic&nbsp;Ltd,&nbsp;a&nbsp;company&nbsp;incorporated&nbsp;in&nbsp;England&nbsp;&amp;&nbsp;Wales&nbsp;(company&nbsp;number&nbsp;1987333)&nbsp;with&nbsp;registered&nbsp;office&nbsp;at&nbsp;98&nbsp;Harley&nbsp;Street,&nbsp;London,&nbsp;W1G&nbsp;7HZ&nbsp;and&nbsp;&nbsp;The&nbsp;Private&nbsp;Clinic&nbsp;<a href="http://products.co.uk/">Products.co.uk</a>&nbsp;Limited,&nbsp;a&nbsp;company&nbsp;incorporated&nbsp;in&nbsp;England&nbsp;&amp;&nbsp;Wales&nbsp;(company&nbsp;number&nbsp;04061284)&nbsp;with&nbsp;registered&nbsp;office&nbsp;at&nbsp;98&nbsp;Harley&nbsp;Street,&nbsp;London,&nbsp;W1G&nbsp;7HZ</span></div>\r\n
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    <div><span style="font-size:8px">&ldquo;Clinic&nbsp;Manager&rdquo;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;The&nbsp;manager&nbsp;of&nbsp;the&nbsp;Hospital&nbsp;at&nbsp;which&nbsp;the&nbsp;appointment&nbsp;for&nbsp;the&nbsp;Procedure&nbsp;or&nbsp;Consultation&nbsp;is&nbsp;made</span></div>\r\n
    \r\n
    <div><span style="font-size:8px">&ldquo;Complaint&nbsp;Policy&rdquo;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Means&nbsp;the&nbsp;Company&rsquo;s&nbsp;policy&nbsp;for&nbsp;dealing&nbsp;with&nbsp;complaints&nbsp;set&nbsp;out&nbsp;at&nbsp;clause&nbsp;10</span></div>\r\n
    \r\n
    <div><span style="font-size:8px">&ldquo;Consultation&rdquo;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;A&nbsp;consultation&nbsp;appointment&nbsp;with&nbsp;a&nbsp;Doctor&nbsp;or&nbsp;Surgeon&nbsp;in&nbsp;respect&nbsp;of&nbsp;a&nbsp;Procedure</span></div>\r\n
    \r\n
    <div><span style="font-size:8px">&ldquo;Consultation&nbsp;Fee&rdquo;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;The&nbsp;fee&nbsp;quoted&nbsp;by&nbsp;the&nbsp;Company&nbsp;in&nbsp;respect&nbsp;of&nbsp;a&nbsp;Consultation</span></div>\r\n
    \r\n
    <div><span style="font-size:8px">&ldquo;Consent&nbsp;Form&rdquo;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;The&nbsp;consent&nbsp;form&nbsp;signed&nbsp;by&nbsp;the&nbsp;Patient&nbsp;consenting&nbsp;to&nbsp;the&nbsp;relevant&nbsp;Procedure</span></div>\r\n
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    <div><span style="font-size:8px">&ldquo;Doctor&rdquo;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;A&nbsp;general&nbsp;medical&nbsp;practitioner&nbsp;registered&nbsp;with&nbsp;a&nbsp;licence&nbsp;to&nbsp;practice&nbsp;medicine&nbsp;in&nbsp;the&nbsp;United&nbsp;Kingdom&nbsp;by&nbsp;the&nbsp;General&nbsp;Medical&nbsp;Council</span></div>\r\n
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    <div><span style="font-size:8px">&ldquo;Surgeon&rdquo;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;A&nbsp;medical&nbsp;practitioner&nbsp;registered&nbsp;with&nbsp;a&nbsp;licence&nbsp;to&nbsp;practice&nbsp;medicine&nbsp;in&nbsp;the&nbsp;United&nbsp;Kingdom&nbsp;by&nbsp;the&nbsp;General&nbsp;Medical&nbsp;Council&nbsp;and&nbsp;who&nbsp;is&nbsp;a&nbsp;Fellow&nbsp;of&nbsp;the&nbsp;Royal&nbsp;College&nbsp;of&nbsp;Surgeons&nbsp;(or&nbsp;equivalent&nbsp;foreign&nbsp;qualification)</span></div>\r\n
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    <div><span style="font-size:8px">&ldquo;Fee&rdquo;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;The&nbsp;fee&nbsp;charged&nbsp;by&nbsp;the&nbsp;Company&nbsp;for&nbsp;the&nbsp;Procedure&nbsp;</span></div>\r\n
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    <div><span style="font-size:8px">&ldquo;Hospital&rdquo;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Means&nbsp;the&nbsp;surgery,&nbsp;clinic,&nbsp;hospital&nbsp;or&nbsp;other&nbsp;office&nbsp;at&nbsp;which&nbsp;the&nbsp;Procedure&nbsp;is&nbsp;carried&nbsp;out&nbsp;or&nbsp;where&nbsp;the&nbsp;Patient&nbsp;attends&nbsp;any&nbsp;appointment&nbsp;with&nbsp;a&nbsp;Doctor,&nbsp;Surgeon&nbsp;or&nbsp;other&nbsp;medical&nbsp;professional&nbsp;in&nbsp;relation&nbsp;to&nbsp;the&nbsp;Procedure&nbsp;&nbsp;&nbsp;</span></div>\r\n
    \r\n
    <div><span style="font-size:8px">&ldquo;Patient&rdquo;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Any&nbsp;person&nbsp;who&nbsp;has&nbsp;entered&nbsp;or&nbsp;is&nbsp;entering&nbsp;in&nbsp;a&nbsp;contract&nbsp;with&nbsp;the&nbsp;Company</span></div>\r\n
    \r\n
    <div><span style="font-size:8px">&ldquo;Patient&rsquo;s&nbsp;Guide&rdquo;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;An&nbsp;information&nbsp;pack&nbsp;made&nbsp;available&nbsp;upon&nbsp;request&nbsp;to&nbsp;the&nbsp;Patient&nbsp;by&nbsp;the&nbsp;Company</span></div>\r\n
    \r\n
    <div><span style="font-size:8px">&ldquo;Procedure&rdquo;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;A&nbsp;medical&nbsp;procedure&nbsp;or&nbsp;treatment&nbsp;to&nbsp;be&nbsp;arranged&nbsp;or&nbsp;provided&nbsp;by&nbsp;the&nbsp;Company&nbsp;to&nbsp;a&nbsp;Patient</span></div>\r\n
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    <div><span style="font-size:8px">&ldquo;Products&rdquo;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Any&nbsp;cream&nbsp;or&nbsp;other&nbsp;product&nbsp;purchased&nbsp;from&nbsp;the&nbsp;Company</span></div>\r\n
    \r\n
    <div><span style="font-size:8px">&ldquo;Third&nbsp;Party&nbsp;Costs&rdquo;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Any&nbsp;costs&nbsp;or&nbsp;late&nbsp;cancellation&nbsp;fees&nbsp;charged&nbsp;by&nbsp;third&nbsp;parties&nbsp;to&nbsp;the&nbsp;Company&nbsp;including,&nbsp;but&nbsp;not&nbsp;limited,&nbsp;the&nbsp;Hospital&nbsp;and&nbsp;the&nbsp;surgeon&nbsp;anaesthetist.</span></div>\r\n
    \r\n
    <div><span style="font-size:8px">&quot;Day&rdquo;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Monday&nbsp;to&nbsp;Friday&nbsp;of&nbsp;any&nbsp;week,&nbsp;other&nbsp;than&nbsp;Bank&nbsp;and&nbsp;public&nbsp;holidays&nbsp;in&nbsp;the&nbsp;UK</span></div>\r\n
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    <div><span style="font-size:8px"><strong>2.&nbsp;THE&nbsp;COMPANY</strong><strong>&rsquo;</strong><strong>S&nbsp;OBLIGATIONS</strong></span></div>\r\n
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    <div><span style="font-size:8px">In&nbsp;providing&nbsp;a&nbsp;Procedure&nbsp;for&nbsp;a&nbsp;Patient,&nbsp;the&nbsp;Company&nbsp;shall:</span></div>\r\n
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    <div><span style="font-size:8px">2.1&nbsp;Ensure&nbsp;that&nbsp;the&nbsp;Procedure&nbsp;is&nbsp;carried&nbsp;out&nbsp;by&nbsp;an&nbsp;appropriately&nbsp;trained&nbsp;Doctor&nbsp;or&nbsp;Surgeon;</span></div>\r\n
    \r\n
    <div><span style="font-size:8px">2.2&nbsp;Satisfy&nbsp;itself&nbsp;that&nbsp;the&nbsp;Doctor&nbsp;or&nbsp;Surgeon&nbsp;is&nbsp;insured&nbsp;with&nbsp;the&nbsp;Medical&nbsp;Defence&nbsp;Union,&nbsp;the&nbsp;Medical&nbsp;Protection&nbsp;Society&nbsp;or&nbsp;another&nbsp;appropriate&nbsp;medical&nbsp;defence&nbsp;or&nbsp;insurance&nbsp;organisation&nbsp;against&nbsp;claims&nbsp;for&nbsp;professional&nbsp;negligence&nbsp;on&nbsp;terms&nbsp;that&nbsp;the&nbsp;Company&nbsp;reasonably&nbsp;considers&nbsp;are&nbsp;normal,&nbsp;given&nbsp;prevailing&nbsp;market&nbsp;conditions&nbsp;at&nbsp;the&nbsp;relevant&nbsp;time;</span></div>\r\n
    \r\n
    <div><span style="font-size:8px">2.3&nbsp;Satisfy&nbsp;itself&nbsp;that&nbsp;the&nbsp;Doctor&nbsp;or&nbsp;Surgeon&nbsp;holds&nbsp;the&nbsp;necessary&nbsp;qualifications&nbsp;and&nbsp;registrations&nbsp;required&nbsp;for&nbsp;him/her&nbsp;to&nbsp;practice;</span></div>\r\n
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    <div><span style="font-size:8px">2.4&nbsp;Provide&nbsp;suitable&nbsp;facilities&nbsp;for&nbsp;the&nbsp;provision&nbsp;of&nbsp;Procedures;&nbsp;and</span></div>\r\n
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    <div><span style="font-size:8px">2.5&nbsp;Ensure&nbsp;that&nbsp;the&nbsp;Surgeon&nbsp;and/or&nbsp;Doctor&nbsp;are&nbsp;aware&nbsp;of,&nbsp;and&nbsp;agree&nbsp;to,&nbsp;the&nbsp;obligations&nbsp;they&nbsp;have&nbsp;to&nbsp;the&nbsp;Patient&nbsp;under&nbsp;clause&nbsp;4.</span></div>\r\n
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    <div><span style="font-size:8px"><strong>3.&nbsp;THE&nbsp;PATIENT</strong><strong>&rsquo;</strong><strong>S&nbsp;OBLIGATIONS</strong></span></div>\r\n
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    <div><span style="font-size:8px">3.1The&nbsp;Patient&nbsp;shall&nbsp;be&nbsp;responsible&nbsp;for&nbsp;reading&nbsp;and&nbsp;ensuring&nbsp;that&nbsp;they&nbsp;understand&nbsp;any&nbsp;information&nbsp;and&nbsp;literature&nbsp;provided&nbsp;prior&nbsp;to&nbsp;consenting&nbsp;to&nbsp;undergo&nbsp;any&nbsp;Procedure&nbsp;and&nbsp;for&nbsp;complying&nbsp;with&nbsp;all&nbsp;pre&nbsp;and&nbsp;post&nbsp;operative&nbsp;instructions&nbsp;concerning&nbsp;the&nbsp;Procedure&nbsp;supplied&nbsp;by&nbsp;the&nbsp;Doctor&nbsp;and/or&nbsp;Surgeon&nbsp;and/or&nbsp;the&nbsp;Company.</span></div>\r\n
    \r\n
    <div><span style="font-size:8px">3.2&nbsp;It&nbsp;is&nbsp;the&nbsp;Patient&rsquo;s&nbsp;responsibility&nbsp;to&nbsp;ask&nbsp;any&nbsp;questions&nbsp;that&nbsp;they&nbsp;may&nbsp;have&nbsp;about&nbsp;the&nbsp;Procedure&nbsp;so&nbsp;as&nbsp;to&nbsp;ensure&nbsp;that&nbsp;they&nbsp;have&nbsp;a&nbsp;full&nbsp;understanding&nbsp;of&nbsp;the&nbsp;Procedure,&nbsp;including&nbsp;possible&nbsp;contraindications&nbsp;and&nbsp;risks.</span></div>\r\n
    \r\n
    <div><span style="font-size:8px">3.3&nbsp;It&nbsp;is&nbsp;also&nbsp;the&nbsp;Patient&rsquo;s&nbsp;responsibility&nbsp;to&nbsp;disclose&nbsp;to&nbsp;or&nbsp;inform&nbsp;the&nbsp;Doctor&nbsp;and/or&nbsp;Surgeon&nbsp;and&nbsp;the&nbsp;Company&nbsp;of&nbsp;any&nbsp;allergies,&nbsp;medical&nbsp;conditions&nbsp;or&nbsp;factors&nbsp;which&nbsp;would&nbsp;put&nbsp;the&nbsp;Patient&nbsp;at&nbsp;risk&nbsp;of&nbsp;harm&nbsp;as&nbsp;a&nbsp;result&nbsp;of&nbsp;the&nbsp;Procedure&nbsp;or&nbsp;any&nbsp;drugs&nbsp;or&nbsp;medicines&nbsp;administered&nbsp;as&nbsp;part&nbsp;of&nbsp;the&nbsp;Procedure.</span></div>\r\n
    \r\n
    <div><span style="font-size:8px">3.4&nbsp;The&nbsp;Patient&nbsp;is&nbsp;responsible&nbsp;for&nbsp;complying&nbsp;with&nbsp;all&nbsp;pre&nbsp;and&nbsp;post&nbsp;operative&nbsp;instructions&nbsp;issued&nbsp;to&nbsp;the&nbsp;patient&nbsp;by&nbsp;the&nbsp;Surgeon,&nbsp;Doctor&nbsp;and/or&nbsp;Hospital&nbsp;in&nbsp;advance&nbsp;of&nbsp;the&nbsp;Procedure.</span></div>\r\n
    \r\n
    <div><span style="font-size:8px">3.5&nbsp;The&nbsp;Patient&nbsp;is&nbsp;responsible&nbsp;to&nbsp;attend&nbsp;follow&nbsp;up&nbsp;appointments&nbsp;as&nbsp;advised&nbsp;by&nbsp;the&nbsp;Surgeon/Doctor.</span></div>\r\n
    \r\n
    <div><span style="font-size:8px">3.6&nbsp;The&nbsp;Patient&nbsp;shall&nbsp;also&nbsp;be&nbsp;responsible&nbsp;for&nbsp;ensuring&nbsp;timely&nbsp;payment&nbsp;for&nbsp;any&nbsp;Procedure&nbsp;received&nbsp;or&nbsp;to&nbsp;be&nbsp;received,&nbsp;in&nbsp;accordance&nbsp;with&nbsp;these&nbsp;Terms&nbsp;and&nbsp;Conditions.</span></div>\r\n
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    <div><span style="font-size:8px"><strong>4.&nbsp;THE&nbsp;HOSPITAL,&nbsp;SURGEON&nbsp;AND&nbsp;DOCTORS</strong><strong>&rsquo;</strong><strong>S&nbsp;OBLIGATIONS&nbsp;AND&nbsp;RELATIONSHIP&nbsp;WITH&nbsp;THE&nbsp;PATIENT&nbsp;AND&nbsp;THE&nbsp;COMPANY</strong></span></div>\r\n
    \r\n
    <div><span style="font-size:8px">4.1&nbsp;The&nbsp;Surgeons&nbsp;and&nbsp;Doctors&nbsp;to&nbsp;whom&nbsp;the&nbsp;Company&nbsp;refers&nbsp;a&nbsp;Patient&nbsp;for&nbsp;a&nbsp;Procedure&nbsp;are&nbsp;independent&nbsp;contractors&nbsp;in&nbsp;private&nbsp;practice&nbsp;and&nbsp;are&nbsp;not&nbsp;employees&nbsp;of&nbsp;the&nbsp;Company.&nbsp;The&nbsp;Surgeons&nbsp;and&nbsp;the&nbsp;Doctors&nbsp;have&nbsp;a&nbsp;direct&nbsp;professional&nbsp;relationship&nbsp;with&nbsp;the&nbsp;Patient,&nbsp;and&nbsp;are&nbsp;professionally&nbsp;and&nbsp;legally&nbsp;responsible&nbsp;for&nbsp;and&nbsp;accountable&nbsp;directly&nbsp;to&nbsp;the&nbsp;patient&nbsp;for&nbsp;all&nbsp;Procedures&nbsp;provided.</span></div>\r\n
    \r\n
    <div><span style="font-size:8px">4.2&nbsp;The&nbsp;Surgeons&nbsp;and&nbsp;Doctors&nbsp;are&nbsp;solely&nbsp;responsible&nbsp;for&nbsp;providing&nbsp;the&nbsp;Patient&nbsp;with&nbsp;detailed&nbsp;clinical&nbsp;information&nbsp;about&nbsp;the&nbsp;Procedure,&nbsp;including&nbsp;detailed&nbsp;pre&nbsp;and&nbsp;post-operative&nbsp;instructions;&nbsp;detailed&nbsp;information&nbsp;about&nbsp;the&nbsp;expected&nbsp;outcome&nbsp;and&nbsp;limits&nbsp;of&nbsp;the&nbsp;Procedure,&nbsp;for&nbsp;advising&nbsp;the&nbsp;Patient&nbsp;about&nbsp;all&nbsp;the&nbsp;risks&nbsp;and&nbsp;possible&nbsp;complications&nbsp;associated&nbsp;with&nbsp;the&nbsp;Procedure;&nbsp;deciding&nbsp;whether&nbsp;or&nbsp;not&nbsp;the&nbsp;Patient&nbsp;will&nbsp;benefit&nbsp;from&nbsp;and&nbsp;is&nbsp;suitable&nbsp;for&nbsp;the&nbsp;Procedure;&nbsp;and&nbsp;accepting&nbsp;or&nbsp;rejecting&nbsp;the&nbsp;Patient&nbsp;for&nbsp;a&nbsp;Procedure.</span></div>\r\n
    \r\n
    <div><span style="font-size:8px">4.3&nbsp;The&nbsp;Surgeon&nbsp;and/or&nbsp;Doctor&nbsp;is&nbsp;responsible&nbsp;for&nbsp;advising&nbsp;the&nbsp;Patient,&nbsp;and&nbsp;where&nbsp;applicable&nbsp;provide&nbsp;to&nbsp;the&nbsp;Patient,&nbsp;any&nbsp;appropriate&nbsp;care&nbsp;required&nbsp;following&nbsp;a&nbsp;Procedure.</span></div>\r\n
    \r\n
    <div><span style="font-size:8px">4.4&nbsp;The&nbsp;Company&nbsp;will&nbsp;not&nbsp;accept&nbsp;any&nbsp;responsibility&nbsp;or&nbsp;liability&nbsp;for&nbsp;any&nbsp;Procedures&nbsp;undertaken.&nbsp;This&nbsp;lies&nbsp;within&nbsp;the&nbsp;scope&nbsp;of&nbsp;the&nbsp;Surgeon&nbsp;and/or&nbsp;Doctor&nbsp;who&nbsp;performed&nbsp;the&nbsp;original&nbsp;Procedure.&nbsp;This&nbsp;does&nbsp;not&nbsp;limit&nbsp;or&nbsp;exclude&nbsp;the&nbsp;Company&rsquo;s&nbsp;obligations&nbsp;or&nbsp;liabilities&nbsp;to&nbsp;the&nbsp;Patient&nbsp;imposed&nbsp;by&nbsp;law&nbsp;in&nbsp;relation&nbsp;to&nbsp;the&nbsp;services&nbsp;provided&nbsp;by&nbsp;the&nbsp;Company.</span></div>\r\n
    \r\n
    <div><span style="font-size:8px">4.5&nbsp;The&nbsp;Hospital&nbsp;(to&nbsp;the&nbsp;extent&nbsp;the&nbsp;Procedure&nbsp;is&nbsp;performed&nbsp;in&nbsp;third&nbsp;party&nbsp;facilities),&nbsp;Surgeon&nbsp;and&nbsp;any&nbsp;other&nbsp;medical&nbsp;and&nbsp;nursing&nbsp;staff&nbsp;of&nbsp;the&nbsp;Hospital&nbsp;involved&nbsp;in&nbsp;the&nbsp;provision&nbsp;of&nbsp;the&nbsp;Procedure&nbsp;are&nbsp;independent&nbsp;parties&nbsp;and&nbsp;are&nbsp;professionally&nbsp;and&nbsp;legally&nbsp;accountable&nbsp;directly&nbsp;to&nbsp;the&nbsp;Patient&nbsp;for&nbsp;the&nbsp;provision&nbsp;of&nbsp;the&nbsp;Procedure.&nbsp;The&nbsp;Company&nbsp;does&nbsp;not&nbsp;accept&nbsp;any&nbsp;liability&nbsp;for&nbsp;the&nbsp;Procedure&nbsp;provided&nbsp;to&nbsp;the&nbsp;Patient&nbsp;by&nbsp;the&nbsp;Hospital&nbsp;(to&nbsp;the&nbsp;extent&nbsp;the&nbsp;Procedure&nbsp;is&nbsp;performed&nbsp;in&nbsp;third&nbsp;party&nbsp;facilities),&nbsp;Surgeon&nbsp;and&nbsp;any&nbsp;anaesthetists&nbsp;and/or&nbsp;other&nbsp;medical&nbsp;and&nbsp;nursing&nbsp;staff&nbsp;involved&nbsp;in&nbsp;the&nbsp;provision&nbsp;of&nbsp;the&nbsp;Procedure.&nbsp;This&nbsp;does&nbsp;not&nbsp;limit&nbsp;or&nbsp;exclude&nbsp;the&nbsp;Company&rsquo;s&nbsp;liabilities&nbsp;to&nbsp;the&nbsp;Patient&nbsp;imposed&nbsp;by&nbsp;law&nbsp;in&nbsp;relation&nbsp;to&nbsp;the&nbsp;services&nbsp;provided&nbsp;by&nbsp;the&nbsp;Company.</span></div>\r\n
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    <div><span style="font-size:8px"><strong>5.&nbsp;PAYMENT&nbsp;FOR&nbsp;A&nbsp;PROCEDURE</strong></span></div>\r\n
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    <div><span style="font-size:8px">5.1&nbsp;The&nbsp;Patient&nbsp;shall&nbsp;pay&nbsp;the&nbsp;Consultation&nbsp;Fee&nbsp;at&nbsp;the&nbsp;time&nbsp;an&nbsp;appointment&nbsp;for&nbsp;a&nbsp;Consultation&nbsp;with&nbsp;the&nbsp;Surgeon&nbsp;or&nbsp;Doctor&nbsp;is&nbsp;made.</span></div>\r\n
    \r\n
    <div><span style="font-size:8px">5.2&nbsp;A&nbsp;booking&nbsp;for&nbsp;a&nbsp;Procedure&nbsp;will&nbsp;only&nbsp;be&nbsp;confirmed&nbsp;upon&nbsp;payment&nbsp;of&nbsp;minimum&nbsp;deposit&nbsp;of&nbsp;&pound;500&nbsp;(or&nbsp;&pound;1,000&nbsp;in&nbsp;respect&nbsp;of&nbsp;any&nbsp;hair&nbsp;transplant&nbsp;Procedures).&nbsp;&nbsp;The&nbsp;balance&nbsp;of&nbsp;the&nbsp;Fee&nbsp;must&nbsp;be&nbsp;paid&nbsp;at&nbsp;least&nbsp;30&nbsp;days&nbsp;in&nbsp;advance&nbsp;of&nbsp;the&nbsp;date&nbsp;of&nbsp;the&nbsp;appointment&nbsp;for&nbsp;the&nbsp;Procedure.&nbsp;&nbsp;Failure&nbsp;to&nbsp;pay&nbsp;the&nbsp;balance&nbsp;of&nbsp;the&nbsp;Fee&nbsp;in&nbsp;full&nbsp;by&nbsp;this&nbsp;date&nbsp;may&nbsp;result&nbsp;in&nbsp;forfeiture&nbsp;of&nbsp;the&nbsp;appointment,&nbsp;which&nbsp;is&nbsp;at&nbsp;the&nbsp;Company&rsquo;s&nbsp;sole&nbsp;discretion.&nbsp;&nbsp;&nbsp;In&nbsp;such&nbsp;event&nbsp;the&nbsp;booking&nbsp;will&nbsp;be&nbsp;deemed&nbsp;to&nbsp;have&nbsp;been&nbsp;cancelled&nbsp;by&nbsp;the&nbsp;Patient&nbsp;and&nbsp;the&nbsp;cancellation&nbsp;charges&nbsp;set&nbsp;out&nbsp;at&nbsp;clause&nbsp;6.4&nbsp;shall&nbsp;apply.</span></div>\r\n
    \r\n
    <div><span style="font-size:8px">5.3&nbsp;The&nbsp;Company&nbsp;accepts&nbsp;payment&nbsp;by&nbsp;most&nbsp;major&nbsp;credit&nbsp;cards/debit&nbsp;cards.&nbsp;We&nbsp;reserve&nbsp;the&nbsp;right&nbsp;to&nbsp;charge&nbsp;a&nbsp;credit&nbsp;card&nbsp;handling&nbsp;fee.&nbsp;The&nbsp;Company&nbsp;may&nbsp;accept&nbsp;cheque&nbsp;payments,&nbsp;provided&nbsp;that&nbsp;the&nbsp;cheque&nbsp;clears&nbsp;before&nbsp;the&nbsp;Procedure&nbsp;is&nbsp;due&nbsp;to&nbsp;take&nbsp;place.&nbsp;&nbsp;The&nbsp;Company&nbsp;can&nbsp;only&nbsp;accept&nbsp;cash&nbsp;up&nbsp;to&nbsp;the&nbsp;amount&nbsp;of&nbsp;&pound;2,500.&nbsp;&nbsp;Bank&nbsp;transfer&nbsp;details&nbsp;can&nbsp;be&nbsp;provided&nbsp;to&nbsp;pay&nbsp;for&nbsp;larger&nbsp;sums.</span></div>\r\n
    \r\n
    <div><span style="font-size:8px">5.4&nbsp;The&nbsp;Company&rsquo;s&nbsp;policy&nbsp;on&nbsp;refunds,&nbsp;as&nbsp;defined&nbsp;in&nbsp;these&nbsp;Terms&nbsp;and&nbsp;Conditions&nbsp;in&nbsp;Section&nbsp;6,&nbsp;will&nbsp;apply&nbsp;to&nbsp;all&nbsp;deposits&nbsp;and&nbsp;fees&nbsp;paid.</span></div>\r\n
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    <div><span style="font-size:8px"><strong>6.&nbsp;CANCELLATION/POSTPONEMENT&nbsp;BY&nbsp;A&nbsp;PATIENT</strong></span></div>\r\n
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    <div><span style="font-size:8px">6.1&nbsp;It&nbsp;is&nbsp;the&nbsp;Patient&rsquo;s&nbsp;responsibility&nbsp;to&nbsp;make&nbsp;sure&nbsp;the&nbsp;notice&nbsp;of&nbsp;cancellation&nbsp;or&nbsp;postponement&nbsp;has&nbsp;been&nbsp;received&nbsp;by&nbsp;the&nbsp;Company&nbsp;within&nbsp;the&nbsp;correct&nbsp;timeframe.&nbsp;The&nbsp;Company&nbsp;incurs&nbsp;obligations&nbsp;and&nbsp;costs&nbsp;from&nbsp;the&nbsp;time&nbsp;of&nbsp;the&nbsp;original&nbsp;booking&nbsp;and&nbsp;the&nbsp;closer&nbsp;to&nbsp;the&nbsp;date&nbsp;of&nbsp;the&nbsp;Consultation&nbsp;or&nbsp;Procedure,&nbsp;the&nbsp;more&nbsp;difficult&nbsp;it&nbsp;will&nbsp;be&nbsp;for&nbsp;the&nbsp;Company&nbsp;to&nbsp;assign&nbsp;the&nbsp;services&nbsp;reserved&nbsp;exclusively&nbsp;for&nbsp;the&nbsp;Patient&nbsp;to&nbsp;another&nbsp;Patient.&nbsp;It&nbsp;is&nbsp;therefore&nbsp;necessary&nbsp;for&nbsp;the&nbsp;Company&nbsp;to&nbsp;apply&nbsp;the&nbsp;following&nbsp;conditions&nbsp;and&nbsp;refund&nbsp;policies,&nbsp;which&nbsp;will&nbsp;be&nbsp;based&nbsp;upon&nbsp;the&nbsp;date&nbsp;on&nbsp;which&nbsp;we&nbsp;receive&nbsp;the&nbsp;request&nbsp;to&nbsp;cancel&nbsp;or&nbsp;postpone&nbsp;the&nbsp;Consultation&nbsp;or&nbsp;Procedure.</span></div>\r\n
    \r\n
    <div><span style="font-size:8px">6.2&nbsp;Notice&nbsp;of&nbsp;cancellation/postponement&nbsp;of&nbsp;any&nbsp;appointment&nbsp;for&nbsp;a&nbsp;Procedure&nbsp;or&nbsp;Consultation&nbsp;must&nbsp;be&nbsp;submitted&nbsp;in&nbsp;writing&nbsp;to&nbsp;the&nbsp;Clinic&nbsp;Manager&nbsp;along&nbsp;with&nbsp;a&nbsp;copy&nbsp;to&nbsp;the&nbsp;Company.&nbsp;</span></div>\r\n
    \r\n
    <div><span style="font-size:8px">6.3&nbsp;Consultation&nbsp;Fees&nbsp;are&nbsp;refundable&nbsp;in&nbsp;full&nbsp;provided&nbsp;notice&nbsp;of&nbsp;cancellation&nbsp;or&nbsp;postponement&nbsp;is&nbsp;received&nbsp;at&nbsp;least&nbsp;72&nbsp;hours&nbsp;prior&nbsp;to&nbsp;the&nbsp;date&nbsp;of&nbsp;the&nbsp;Consultation.&nbsp;In&nbsp;the&nbsp;event&nbsp;that&nbsp;less&nbsp;than&nbsp;72&nbsp;hours&nbsp;notice&nbsp;is&nbsp;provided&nbsp;for&nbsp;cancellation&nbsp;or&nbsp;postponement&nbsp;of&nbsp;the&nbsp;Consultation,&nbsp;the&nbsp;Consultation&nbsp;Fee&nbsp;will&nbsp;not&nbsp;be&nbsp;refundable.</span></div>\r\n
    \r\n
    <div><span style="font-size:8px">6.4&nbsp;Should&nbsp;the&nbsp;Patient&nbsp;wish&nbsp;to&nbsp;cancel&nbsp;or&nbsp;postpone&nbsp;an&nbsp;appointment&nbsp;for&nbsp;a&nbsp;Procedure&nbsp;after&nbsp;he/she&nbsp;has&nbsp;paid&nbsp;the&nbsp;deposit&nbsp;and&nbsp;a&nbsp;Procedure&nbsp;booking&nbsp;has&nbsp;been&nbsp;confirmed,&nbsp;the&nbsp;Patient&nbsp;must&nbsp;notify&nbsp;the&nbsp;Company&nbsp;and&nbsp;the&nbsp;following&nbsp;schedule&nbsp;of&nbsp;cancellation/postponement&nbsp;charges&nbsp;will&nbsp;apply:</span></div>\r\n
    \r\n
    <div>&nbsp;</div>\r\n
    \r\n
    <div><span style="font-size:8px"><strong>Date&nbsp;of&nbsp;receipt&nbsp;of&nbsp;Cancellation&nbsp;notification</strong></span></div>\r\n
    \r\n
    <div><span style="font-size:8px"><strong>Medical&nbsp;Reason</strong></span></div>\r\n
    \r\n
    <div><span style="font-size:8px"><strong>Non-Medical&nbsp;Reason</strong></span></div>\r\n
    \r\n
    <div><span style="font-size:8px">More&nbsp;than&nbsp;20&nbsp;Days&nbsp;prior&nbsp;to&nbsp;Procedure</span></div>\r\n
    \r\n
    <div><span style="font-size:8px">No&nbsp;charge</span></div>\r\n
    \r\n
    <div><span style="font-size:8px">No&nbsp;charge</span></div>\r\n
    \r\n
    <div><span style="font-size:8px">Between&nbsp;19-10&nbsp;Days&nbsp;prior&nbsp;to&nbsp;Procedure</span></div>\r\n
    \r\n
    <div><span style="font-size:8px">No&nbsp;charge</span></div>\r\n
    \r\n
    <div><span style="font-size:8px">&pound;500</span></div>\r\n
    \r\n
    <div><span style="font-size:8px">Between&nbsp;9-4&nbsp;Days&nbsp;prior&nbsp;to&nbsp;Procedure</span></div>\r\n
    \r\n
    <div><span style="font-size:8px">No&nbsp;charge</span></div>\r\n
    \r\n
    <div><span style="font-size:8px">The&nbsp;higher&nbsp;of&nbsp;10%&nbsp;of&nbsp;the&nbsp;Fee&nbsp;and&nbsp;&pound;1,000</span></div>\r\n
    \r\n
    <div><span style="font-size:8px">Less&nbsp;than&nbsp;3&nbsp;Days&nbsp;prior&nbsp;to&nbsp;Procedure</span></div>\r\n
    \r\n
    <div><span style="font-size:8px">Third&nbsp;Party&nbsp;Costs</span></div>\r\n
    \r\n
    <div><span style="font-size:8px">The&nbsp;higher&nbsp;of&nbsp;20%&nbsp;of&nbsp;the&nbsp;Fee&nbsp;and&nbsp;&pound;1,500</span></div>\r\n
    \r\n
    <div><span style="font-size:8px"><strong>Date&nbsp;of&nbsp;receipt&nbsp;of&nbsp;Postponement&nbsp;notification</strong></span></div>\r\n
    \r\n
    <div><span style="font-size:8px"><strong>Medical&nbsp;Reason</strong></span></div>\r\n
    \r\n
    <div><span style="font-size:8px"><strong>Non-Medical&nbsp;Reason</strong></span></div>\r\n
    \r\n
    <div><span style="font-size:8px">More&nbsp;than&nbsp;20&nbsp;Days&nbsp;prior&nbsp;to&nbsp;Procedure</span></div>\r\n
    \r\n
    <div><span style="font-size:8px">No&nbsp;charge</span></div>\r\n
    \r\n
    <div><span style="font-size:8px">No&nbsp;charge</span></div>\r\n
    \r\n
    <div><span style="font-size:8px">Between&nbsp;19-10&nbsp;Days&nbsp;prior&nbsp;to&nbsp;Procedure</span></div>\r\n
    \r\n
    <div><span style="font-size:8px">No&nbsp;charge</span></div>\r\n
    \r\n
    <div><span style="font-size:8px">No&nbsp;charge</span></div>\r\n
    \r\n
    <div><span style="font-size:8px">Between&nbsp;9-4&nbsp;Days&nbsp;prior&nbsp;to&nbsp;Procedure</span></div>\r\n
    \r\n
    <div><span style="font-size:8px">No&nbsp;charge</span></div>\r\n
    \r\n
    <div><span style="font-size:8px">No&nbsp;charge</span></div>\r\n
    \r\n
    <div><span style="font-size:8px">Less&nbsp;than&nbsp;3&nbsp;Days&nbsp;prior&nbsp;to&nbsp;Procedure</span></div>\r\n
    \r\n
    <div><span style="font-size:8px">Third&nbsp;Party&nbsp;Costs</span></div>\r\n
    \r\n
    <div><span style="font-size:8px">&pound;1,000</span></div>\r\n
    \r\n
    <div><span style="font-size:8px">6.5&nbsp;<strong>Patients&nbsp;should&nbsp;be&nbsp;aware</strong>&nbsp;that&nbsp;the&nbsp;cancellation&nbsp;or&nbsp;postponement&nbsp;charges&nbsp;also&nbsp;apply&nbsp;if&nbsp;the&nbsp;Company&nbsp;or&nbsp;Surgeon&nbsp;are&nbsp;forced&nbsp;to&nbsp;cancel&nbsp;or&nbsp;postpone&nbsp;the&nbsp;Procedure&nbsp;where&nbsp;a&nbsp;Patient&nbsp;has&nbsp;failed&nbsp;to&nbsp;comply&nbsp;with&nbsp;pre-operative&nbsp;instructions&nbsp;or&nbsp;his/her&nbsp;obligations&nbsp;set&nbsp;out&nbsp;in&nbsp;clause&nbsp;2&nbsp;or&nbsp;failed&nbsp;to&nbsp;comply&nbsp;with&nbsp;the&nbsp;requirement&nbsp;to&nbsp;be&nbsp;accompanied&nbsp;at&nbsp;the&nbsp;appointment&nbsp;by&nbsp;a&nbsp;chaperone.</span></div>\r\n
    \r\n
    <div>&nbsp;</div>\r\n
    \r\n
    <div><span style="font-size:8px">6.6&nbsp;If&nbsp;the&nbsp;Patient&nbsp;is&nbsp;required&nbsp;to&nbsp;cancel&nbsp;or&nbsp;postpone&nbsp;a&nbsp;Procedure&nbsp;for&nbsp;medical&nbsp;reasons,&nbsp;the&nbsp;Patient&nbsp;must&nbsp;provide&nbsp;a&nbsp;doctor&rsquo;s&nbsp;report&nbsp;within&nbsp;10&nbsp;days&nbsp;of&nbsp;the&nbsp;Patient&rsquo;s&nbsp;notice&nbsp;of&nbsp;cancellation&nbsp;or&nbsp;postponement,&nbsp;giving&nbsp;a&nbsp;full&nbsp;explanation&nbsp;as&nbsp;to&nbsp;the&nbsp;reason&nbsp;why&nbsp;the&nbsp;Patient&nbsp;must&nbsp;cancel&nbsp;or&nbsp;postpone&nbsp;the&nbsp;operation.&nbsp;The&nbsp;Fee&nbsp;ultimately&nbsp;payable&nbsp;for&nbsp;the&nbsp;Procedure&nbsp;will&nbsp;be&nbsp;based&nbsp;on&nbsp;the&nbsp;Company&rsquo;s&nbsp;fee&nbsp;schedule&nbsp;in&nbsp;force&nbsp;on&nbsp;the&nbsp;new&nbsp;(re-booked)&nbsp;date&nbsp;for&nbsp;the&nbsp;Procedure.&nbsp;</span></div>\r\n
    \r\n
    <div><span style="font-size:8px">6.7&nbsp;Should&nbsp;the&nbsp;Patient&nbsp;postpone&nbsp;a&nbsp;Procedure&nbsp;and&nbsp;then&nbsp;subsequently&nbsp;cancel&nbsp;the&nbsp;Procedure,&nbsp;the&nbsp;original&nbsp;postponement&nbsp;will&nbsp;be&nbsp;deemed&nbsp;to&nbsp;have&nbsp;been&nbsp;a&nbsp;cancellation.&nbsp;Any&nbsp;charges&nbsp;arising&nbsp;from&nbsp;such&nbsp;cancellation&nbsp;will&nbsp;be&nbsp;calculated&nbsp;in&nbsp;accordance&nbsp;with&nbsp;Section&nbsp;6.4&nbsp;above,&nbsp;based&nbsp;on&nbsp;the&nbsp;date&nbsp;on&nbsp;which&nbsp;the&nbsp;Company&nbsp;receives&nbsp;the&nbsp;Patient&rsquo;s&nbsp;notice&nbsp;of&nbsp;postponement&nbsp;and&nbsp;the&nbsp;original&nbsp;date&nbsp;booked&nbsp;for&nbsp;the&nbsp;Procedure.</span></div>\r\n
    \r\n
    <div><span style="font-size:8px"><strong>7.&nbsp;CANCELLATION/POSTPONEMENT&nbsp;BY&nbsp;THESURGEON,&nbsp;HOSPITAL&nbsp;OR&nbsp;COMPAMY</strong></span></div>\r\n
    \r\n
    <div><span style="font-size:8px">7.1&nbsp;The&nbsp;Company&nbsp;reserves&nbsp;the&nbsp;right&nbsp;to&nbsp;cancel&nbsp;or&nbsp;postpone&nbsp;an&nbsp;appointment&nbsp;for&nbsp;a&nbsp;Patient&rsquo;s&nbsp;Procedure&nbsp;if,&nbsp;in&nbsp;the&nbsp;opinion&nbsp;of&nbsp;the&nbsp;Doctor&nbsp;or&nbsp;the&nbsp;Surgeon,&nbsp;the&nbsp;Patient&nbsp;unsuitable&nbsp;or&nbsp;is&nbsp;is&nbsp;medically&nbsp;unfit&nbsp;for&nbsp;Procedure&nbsp;or&nbsp;the&nbsp;Procedure&nbsp;the&nbsp;Patient&nbsp;has&nbsp;requested&nbsp;is&nbsp;deemed&nbsp;inappropriate&nbsp;for&nbsp;the&nbsp;Patient&nbsp;and&nbsp;there&nbsp;is&nbsp;no&nbsp;alternative&nbsp;Procedure&nbsp;plan&nbsp;to&nbsp;achieve&nbsp;the&nbsp;same&nbsp;purpose.</span></div>\r\n
    \r\n
    <div><span style="font-size:8px">7.2&nbsp;Where&nbsp;the&nbsp;Patient&nbsp;is&nbsp;deemed&nbsp;unfit&nbsp;for&nbsp;reasons&nbsp;outside&nbsp;of&nbsp;the&nbsp;Patient&rsquo;s&nbsp;control,&nbsp;if&nbsp;the&nbsp;Company&nbsp;or&nbsp;Surgeon&nbsp;consider&nbsp;that&nbsp;a&nbsp;postponement&nbsp;of&nbsp;the&nbsp;Procedure&nbsp;is&nbsp;appropriate,&nbsp;a&nbsp;new&nbsp;date&nbsp;will&nbsp;be&nbsp;offered&nbsp;to&nbsp;the&nbsp;Patient.</span></div>\r\n
    \r\n
    <div><span style="font-size:8px">7.3&nbsp;If,&nbsp;in&nbsp;accordance&nbsp;with&nbsp;clauses&nbsp;7.1&nbsp;and&nbsp;7.2,&nbsp;the&nbsp;Doctor,&nbsp;Surgeon&nbsp;and/or&nbsp;Company&nbsp;consider&nbsp;that&nbsp;the&nbsp;Procedure&nbsp;should&nbsp;be&nbsp;cancelled,&nbsp;or&nbsp;if&nbsp;the&nbsp;Doctor,&nbsp;Surgeon&nbsp;and/or&nbsp;Company&nbsp;consider&nbsp;that&nbsp;the&nbsp;Procedure&nbsp;be&nbsp;postponed&nbsp;and&nbsp;the&nbsp;Patient&nbsp;does&nbsp;not&nbsp;wish&nbsp;to&nbsp;accept&nbsp;a&nbsp;new&nbsp;date,&nbsp;all&nbsp;monies&nbsp;paid,&nbsp;including&nbsp;the&nbsp;deposit,&nbsp;will&nbsp;be&nbsp;refunded&nbsp;to&nbsp;the&nbsp;Patient,&nbsp;less&nbsp;any&nbsp;services&nbsp;the&nbsp;Patient&nbsp;may&nbsp;have&nbsp;already&nbsp;received.&nbsp;Such&nbsp;services&nbsp;would&nbsp;include&nbsp;the&nbsp;Doctor&rsquo;s/Surgeon&rsquo;s&nbsp;Consultation&nbsp;Fee&nbsp;and&nbsp;the&nbsp;pre-operative&nbsp;nurse&rsquo;s&nbsp;anaesthetic&nbsp;screen,&nbsp;bloods&nbsp;and&nbsp;any&nbsp;diagnostic&nbsp;test&nbsp;already&nbsp;undertaken.</span></div>\r\n
    \r\n
    <div><span style="font-size:8px">less&nbsp;the&nbsp;cost&nbsp;of&nbsp;any&nbsp;services&nbsp;provided&nbsp;at&nbsp;that&nbsp;date&nbsp;and&nbsp;any&nbsp;late&nbsp;cancellation&nbsp;fees&nbsp;charged&nbsp;by&nbsp;the&nbsp;Hospital,&nbsp;Surgeon&nbsp;or&nbsp;Anaesthetist&nbsp;to&nbsp;the&nbsp;Company.</span></div>\r\n
    \r\n
    <div><span style="font-size:8px">7.4If&nbsp;the&nbsp;Doctor,&nbsp;Surgeon&nbsp;or&nbsp;Company&nbsp;cancel&nbsp;the&nbsp;procedure&nbsp;because&nbsp;the&nbsp;Patient&nbsp;is&nbsp;not&nbsp;suitably&nbsp;prepared&nbsp;as&nbsp;instructed&nbsp;in&nbsp;writing&nbsp;or&nbsp;verbally&nbsp;prior&nbsp;to&nbsp;the&nbsp;Procedure&nbsp;and/or&nbsp;if&nbsp;the&nbsp;Patient&nbsp;is&nbsp;deemed&nbsp;unfit&nbsp;for&nbsp;the&nbsp;Procedure&nbsp;due&nbsp;to&nbsp;reasons&nbsp;within&nbsp;the&nbsp;Patient&rsquo;s&nbsp;control&nbsp;(including&nbsp;without&nbsp;limitation&nbsp;where&nbsp;the&nbsp;Patient&nbsp;arrived&nbsp;for&nbsp;the&nbsp;Procedure&nbsp;under&nbsp;the&nbsp;influence&nbsp;of&nbsp;drugs&nbsp;and/or&nbsp;alcohol,&nbsp;or&nbsp;without&nbsp;a&nbsp;chaperone),&nbsp;the&nbsp;cancellation&nbsp;fees&nbsp;at&nbsp;Clause&nbsp;6.4&nbsp;shall&nbsp;apply.</span></div>\r\n
    \r\n
    <div><span style="font-size:8px">7.5&nbsp;The&nbsp;Company&nbsp;reserves&nbsp;the&nbsp;right&nbsp;to&nbsp;change&nbsp;the&nbsp;date&nbsp;or&nbsp;venue&nbsp;of&nbsp;the&nbsp;Patient&rsquo;s&nbsp;Procedure&nbsp;if&nbsp;that&nbsp;becomes&nbsp;necessary&nbsp;for&nbsp;reasons&nbsp;beyond&nbsp;the&nbsp;Company&rsquo;s&nbsp;control.&nbsp;In&nbsp;such&nbsp;a&nbsp;case,&nbsp;the&nbsp;Company&nbsp;will&nbsp;offer&nbsp;a&nbsp;new&nbsp;date&nbsp;as&nbsp;close&nbsp;to&nbsp;the&nbsp;original&nbsp;date&nbsp;as&nbsp;possible&nbsp;and&nbsp;in&nbsp;any&nbsp;event&nbsp;within&nbsp;12&nbsp;month&nbsp;of&nbsp;the&nbsp;original&nbsp;appointment&nbsp;date.&nbsp;&nbsp;If&nbsp;no&nbsp;such&nbsp;alternative&nbsp;date&nbsp;is&nbsp;acceptable&nbsp;to&nbsp;the&nbsp;Patient,&nbsp;the&nbsp;Patient&nbsp;should&nbsp;confirm&nbsp;this&nbsp;to&nbsp;the&nbsp;Company&nbsp;in&nbsp;writing&nbsp;and&nbsp;the&nbsp;Consultation&nbsp;Fee&nbsp;and/or&nbsp;the&nbsp;Fee&nbsp;(less&nbsp;the&nbsp;cost&nbsp;of&nbsp;any&nbsp;services&nbsp;provided&nbsp;to&nbsp;the&nbsp;Patient&nbsp;prior&nbsp;to&nbsp;the&nbsp;cancellation)&nbsp;will&nbsp;be&nbsp;refunded&nbsp;to&nbsp;the&nbsp;Patient.</span></div>\r\n
    \r\n
    <div><span style="font-size:8px"><strong>8.&nbsp;FURTHER&nbsp;CHARGES</strong></span></div>\r\n
    \r\n
    <div><span style="font-size:8px">In&nbsp;the&nbsp;event&nbsp;of&nbsp;the&nbsp;Surgeon&nbsp;or&nbsp;Doctor&rsquo;s&nbsp;deciding,&nbsp;for&nbsp;the&nbsp;Patient&rsquo;s&nbsp;well-being,&nbsp;to&nbsp;request&nbsp;further&nbsp;investigations&nbsp;(for&nbsp;example,&nbsp;blood&nbsp;tests,&nbsp;pathology,&nbsp;ECG&nbsp;or&nbsp;x-rays)&nbsp;either&nbsp;pre-operatively&nbsp;or&nbsp;later,&nbsp;the&nbsp;costs&nbsp;of&nbsp;such&nbsp;investigations&nbsp;shall&nbsp;be&nbsp;borne&nbsp;by&nbsp;the&nbsp;Patient.</span></div>\r\n
    \r\n
    <div><span style="font-size:8px"><strong>9.&nbsp;REVISION&nbsp;POLICY</strong></span></div>\r\n
    \r\n
    <div><span style="font-size:8px">9.1&nbsp;The&nbsp;Doctors&nbsp;and&nbsp;Surgeons&nbsp;to&nbsp;whom&nbsp;the&nbsp;Company&nbsp;refers&nbsp;Patients&nbsp;for&nbsp;a&nbsp;Procedure&nbsp;strive&nbsp;to&nbsp;provide&nbsp;Patients&nbsp;with&nbsp;the&nbsp;best&nbsp;possible&nbsp;outcome&nbsp;of&nbsp;their&nbsp;Procedure.&nbsp;In&nbsp;rare&nbsp;cases&nbsp;the&nbsp;Patient&nbsp;may&nbsp;consider&nbsp;that&nbsp;the&nbsp;outcome&nbsp;of&nbsp;their&nbsp;Procedure&nbsp;does&nbsp;not&nbsp;meet&nbsp;the&nbsp;expected&nbsp;result&nbsp;agreed&nbsp;between&nbsp;the&nbsp;Surgeon&nbsp;or&nbsp;Doctor&nbsp;and&nbsp;the&nbsp;Patient&nbsp;at&nbsp;the&nbsp;Consultation.&nbsp;In&nbsp;those&nbsp;situations,&nbsp;considerations&nbsp;will&nbsp;be&nbsp;given&nbsp;to&nbsp;the&nbsp;possibility&nbsp;of&nbsp;improving&nbsp;the&nbsp;result&nbsp;through&nbsp;further&nbsp;procedure.&nbsp;Further&nbsp;Procedures&nbsp;carried&nbsp;out&nbsp;post-operatively&nbsp;will&nbsp;only&nbsp;be&nbsp;agreed&nbsp;at&nbsp;no&nbsp;further&nbsp;charge&nbsp;at&nbsp;the&nbsp;discretion&nbsp;of&nbsp;the&nbsp;Company&nbsp;after&nbsp;consulting&nbsp;with&nbsp;the&nbsp;Doctor&nbsp;or&nbsp;Surgeon&nbsp;who&nbsp;performed&nbsp;the&nbsp;original&nbsp;Procedure.</span></div>\r\n
    \r\n
    <div><span style="font-size:8px">9.2&nbsp;If&nbsp;the&nbsp;Doctor&nbsp;or&nbsp;Surgeon&nbsp;deems&nbsp;that&nbsp;further&nbsp;surgery&nbsp;is&nbsp;necessary&nbsp;in&nbsp;order&nbsp;to&nbsp;improve&nbsp;the&nbsp;result&nbsp;of&nbsp;the&nbsp;original&nbsp;Procedure&nbsp;which&nbsp;is&nbsp;not,&nbsp;in&nbsp;the&nbsp;opinion&nbsp;of&nbsp;the&nbsp;Doctor&nbsp;or&nbsp;Surgeon,&nbsp;in&nbsp;line&nbsp;with&nbsp;the&nbsp;expected&nbsp;result&nbsp;agreed&nbsp;between&nbsp;the&nbsp;Doctor&nbsp;or&nbsp;the&nbsp;Surgeon&nbsp;and&nbsp;Patient&nbsp;at&nbsp;the&nbsp;time&nbsp;of&nbsp;Consultation,&nbsp;then&nbsp;the&nbsp;Company&nbsp;will&nbsp;provide&nbsp;all&nbsp;surgical&nbsp;and&nbsp;hospital&nbsp;services&nbsp;for&nbsp;revision&nbsp;free&nbsp;of&nbsp;charge&nbsp;to&nbsp;the&nbsp;Patient.</span></div>\r\n
    \r\n
    <div><span style="font-size:8px">9.3&nbsp;If&nbsp;however,&nbsp;the&nbsp;Surgeon&nbsp;deems&nbsp;that&nbsp;the&nbsp;results&nbsp;of&nbsp;a&nbsp;Procedure&nbsp;are&nbsp;acceptable&nbsp;within&nbsp;the&nbsp;normal&nbsp;limits&nbsp;of&nbsp;surgery,&nbsp;then&nbsp;a&nbsp;charge&nbsp;will&nbsp;be&nbsp;made&nbsp;for&nbsp;further&nbsp;surgery&nbsp;but&nbsp;such&nbsp;further&nbsp;surgery&nbsp;will&nbsp;only&nbsp;be&nbsp;offered&nbsp;if&nbsp;the&nbsp;Surgeon&nbsp;or&nbsp;Doctor&nbsp;considers&nbsp;it&nbsp;to&nbsp;be&nbsp;beneficial.</span></div>\r\n
    \r\n
    <div><span style="font-size:8px">9.4<strong>&nbsp;The&nbsp;revision&nbsp;policy&nbsp;is&nbsp;subject&nbsp;to&nbsp;the&nbsp;following&nbsp;provisions:</strong></span></div>\r\n
    \r\n
    <div><span style="font-size:8px">a)&nbsp;The&nbsp;Patient&nbsp;must&nbsp;have&nbsp;attended&nbsp;the&nbsp;routine&nbsp;follow-up&nbsp;appointments&nbsp;scheduled&nbsp;with&nbsp;the&nbsp;Doctor/Surgeon&nbsp;to&nbsp;ascertain&nbsp;the&nbsp;Patient&rsquo;s&nbsp;progress&nbsp;following&nbsp;surgery;</span></div>\r\n
    \r\n
    <div><span style="font-size:8px">b)&nbsp;Furthermore,&nbsp;the&nbsp;Patient&nbsp;must&nbsp;have&nbsp;expressed&nbsp;his/her&nbsp;dissatisfaction&nbsp;with&nbsp;the&nbsp;outcome&nbsp;to&nbsp;the&nbsp;Company&nbsp;within&nbsp;4&nbsp;months&nbsp;of&nbsp;the&nbsp;date&nbsp;of&nbsp;the&nbsp;original&nbsp;Procedure;</span></div>\r\n
    \r\n
    <div><span style="font-size:8px">c)&nbsp;In&nbsp;cases&nbsp;where&nbsp;the&nbsp;results&nbsp;of&nbsp;the&nbsp;Procedure&nbsp;originally&nbsp;provided&nbsp;have,&nbsp;in&nbsp;the&nbsp;opinion&nbsp;of&nbsp;the&nbsp;Surgeon&nbsp;or&nbsp;Doctor,&nbsp;been&nbsp;compromised&nbsp;by&nbsp;lifestyle,&nbsp;illness&nbsp;or&nbsp;the&nbsp;natural&nbsp;ageing&nbsp;process,&nbsp;or&nbsp;by&nbsp;the&nbsp;failure&nbsp;of&nbsp;the&nbsp;Patient&nbsp;to&nbsp;fully&nbsp;adhere&nbsp;to&nbsp;the&nbsp;instructions,&nbsp;recommendations&nbsp;or&nbsp;advice&nbsp;of&nbsp;the&nbsp;Surgeon&nbsp;or&nbsp;Doctor&nbsp;regarding&nbsp;post-operative&nbsp;care&nbsp;and&nbsp;lifestyle,&nbsp;the&nbsp;Company&nbsp;is&nbsp;not&nbsp;obliged&nbsp;to&nbsp;provide&nbsp;revisionary&nbsp;surgery&nbsp;at&nbsp;reduced&nbsp;rates.</span></div>\r\n
    \r\n
    <div><span style="font-size:8px">d)&nbsp;Only&nbsp;the&nbsp;Surgeon&nbsp;or&nbsp;Doctor&nbsp;who&nbsp;provided&nbsp;the&nbsp;Procedure&nbsp;is&nbsp;responsible&nbsp;for&nbsp;the&nbsp;outcome&nbsp;of&nbsp;the&nbsp;Procedure&nbsp;of&nbsp;the&nbsp;Patient.&nbsp;If&nbsp;the&nbsp;original&nbsp;operating&nbsp;Surgeon&nbsp;or&nbsp;Doctor&nbsp;is&nbsp;not&nbsp;available,&nbsp;it&nbsp;may&nbsp;not&nbsp;be&nbsp;possible&nbsp;to&nbsp;find&nbsp;another&nbsp;Surgeon&nbsp;or&nbsp;Doctor&nbsp;either&nbsp;willing&nbsp;to&nbsp;undertake&nbsp;revisionary&nbsp;surgery&nbsp;free&nbsp;of&nbsp;charge&nbsp;or&nbsp;even&nbsp;to&nbsp;do&nbsp;so&nbsp;at&nbsp;all,&nbsp;in&nbsp;which&nbsp;case&nbsp;the&nbsp;Company&nbsp;reserves&nbsp;the&nbsp;right&nbsp;to&nbsp;review&nbsp;the&nbsp;policy,&nbsp;if&nbsp;any,&nbsp;upon&nbsp;which&nbsp;any&nbsp;additional&nbsp;surgery&nbsp;is&nbsp;provided.</span></div>\r\n
    \r\n
    <div><span style="font-size:8px"><strong>10.&nbsp;COMPLAINTS</strong></span></div>\r\n
    \r\n
    <div><span style="font-size:8px">10.1&nbsp;In&nbsp;the&nbsp;event&nbsp;that&nbsp;the&nbsp;Patient&nbsp;is&nbsp;unhappy&nbsp;dissatisfied&nbsp;with&nbsp;any&nbsp;aspect&nbsp;of&nbsp;the&nbsp;service&nbsp;provided,&nbsp;the&nbsp;Patient&nbsp;should&nbsp;contact&nbsp;the&nbsp;Clinic&nbsp;Manager&nbsp;as&nbsp;soon&nbsp;as&nbsp;possible.&nbsp;If&nbsp;an&nbsp;immediate&nbsp;resolution&nbsp;can&nbsp;be&nbsp;made&nbsp;this&nbsp;will&nbsp;be&nbsp;done&nbsp;and&nbsp;followed&nbsp;up&nbsp;with&nbsp;a&nbsp;written&nbsp;response.</span></div>\r\n
    \r\n
    <div><span style="font-size:8px">10.2&nbsp;If&nbsp;immediate&nbsp;resolution&nbsp;cannot&nbsp;be&nbsp;found&nbsp;and&nbsp;the&nbsp;complaint&nbsp;requires&nbsp;investigation,&nbsp;the&nbsp;complaint&nbsp;will&nbsp;be&nbsp;dealt&nbsp;with&nbsp;in&nbsp;line&nbsp;with&nbsp;our&nbsp;&lsquo;Patient&nbsp;Feedback&rsquo;&nbsp;Policy.</span></div>\r\n
    \r\n
    <div><span style="font-size:8px">10.3&nbsp;Written&nbsp;acknowledgement&nbsp;of&nbsp;the&nbsp;complaint&nbsp;will&nbsp;be&nbsp;provided&nbsp;within&nbsp;2&nbsp;working&nbsp;days&nbsp;of&nbsp;receipt,&nbsp;unless&nbsp;a&nbsp;full&nbsp;reply&nbsp;can&nbsp;be&nbsp;provided&nbsp;in&nbsp;5&nbsp;working&nbsp;days.&nbsp;The&nbsp;complaint&nbsp;will&nbsp;be&nbsp;dealt&nbsp;with&nbsp;in&nbsp;line&nbsp;with&nbsp;our&nbsp;Complaint&nbsp;Policy.</span></div>\r\n
    \r\n
    <div><span style="font-size:8px">10.4&nbsp;During&nbsp;the&nbsp;investigation&nbsp;into&nbsp;your&nbsp;complaint,&nbsp;the&nbsp;matter&nbsp;will&nbsp;be&nbsp;discussed&nbsp;with&nbsp;appropriate&nbsp;individuals&nbsp;who&nbsp;may&nbsp;include&nbsp;the&nbsp;Surgeon&nbsp;or&nbsp;Doctor&nbsp;whom&nbsp;performed&nbsp;your&nbsp;Procedure.&nbsp;This&nbsp;may&nbsp;require&nbsp;you&nbsp;to&nbsp;attend&nbsp;an&nbsp;additional&nbsp;consultation&nbsp;with&nbsp;him/her&nbsp;is&nbsp;as&nbsp;appropriate.</span></div>\r\n
    \r\n
    <div><span style="font-size:8px">10.5&nbsp;On&nbsp;completion&nbsp;of&nbsp;the&nbsp;investigation&nbsp;(generally&nbsp;within&nbsp;20&nbsp;working&nbsp;days)&nbsp;a&nbsp;full&nbsp;response&nbsp;will&nbsp;be&nbsp;provided&nbsp;by&nbsp;the&nbsp;Clinic&nbsp;Manager.&nbsp;More&nbsp;complex&nbsp;complaints&nbsp;may&nbsp;take&nbsp;longer,&nbsp;and&nbsp;complainants&nbsp;will&nbsp;be&nbsp;kept&nbsp;informed&nbsp;of&nbsp;progress&nbsp;at&nbsp;a&nbsp;minimum&nbsp;of&nbsp;20&nbsp;working&nbsp;day&nbsp;intervals.</span></div>\r\n
    \r\n
    <div><span style="font-size:8px">10.6&nbsp;If&nbsp;the&nbsp;patient&nbsp;is&nbsp;not&nbsp;satisfied&nbsp;with&nbsp;this&nbsp;initial&nbsp;attempt&nbsp;at&nbsp;stage&nbsp;1&nbsp;resolution&nbsp;and&nbsp;wishes&nbsp;to&nbsp;seek&nbsp;a&nbsp;review&nbsp;of&nbsp;stage&nbsp;1;&nbsp;they&nbsp;should&nbsp;write&nbsp;to&nbsp;the&nbsp;Chief&nbsp;Medical&nbsp;Officer&nbsp;at&nbsp;the&nbsp;Harley&nbsp;Street,&nbsp;London&nbsp;address.&nbsp;This&nbsp;request&nbsp;should&nbsp;be&nbsp;made&nbsp;within&nbsp;3&nbsp;months&nbsp;of&nbsp;the&nbsp;final&nbsp;Stage&nbsp;1&nbsp;written&nbsp;response,&nbsp;stating&nbsp;the&nbsp;reason&nbsp;why&nbsp;they&nbsp;are&nbsp;not&nbsp;satisfied&nbsp;with&nbsp;the&nbsp;Stage&nbsp;1&nbsp;handling&nbsp;of&nbsp;the&nbsp;complaint.or&nbsp;have&nbsp;any&nbsp;objection&nbsp;to&nbsp;being&nbsp;seen&nbsp;by&nbsp;the&nbsp;Surgeon&nbsp;or&nbsp;Doctor&nbsp;involved&nbsp;with&nbsp;your&nbsp;Procedure,&nbsp;another&nbsp;physician&nbsp;or&nbsp;the&nbsp;Company&rsquo;s&nbsp;medical&nbsp;director&nbsp;will&nbsp;review&nbsp;your&nbsp;complaint.</span></div>\r\n
    \r\n
    <div><span style="font-size:8px">10.7&nbsp;The&nbsp;CMO&nbsp;will&nbsp;respond&nbsp;following&nbsp;their&nbsp;investigation&nbsp;within&nbsp;20&nbsp;working&nbsp;days&nbsp;to&nbsp;confirm&nbsp;the&nbsp;decisions&nbsp;and&nbsp;actions&nbsp;taken&nbsp;by&nbsp;the&nbsp;Clinic&nbsp;Manager&nbsp;or&nbsp;to&nbsp;offer&nbsp;an&nbsp;alternate&nbsp;resolution.</span></div>\r\n
    \r\n
    <div><span style="font-size:8px">The&nbsp;purpose&nbsp;of&nbsp;the&nbsp;review&nbsp;or&nbsp;investigations&nbsp;set&nbsp;out&nbsp;at&nbsp;clause&nbsp;10.3&nbsp;is&nbsp;to&nbsp;establish&nbsp;an&nbsp;explanation&nbsp;and&nbsp;solution&nbsp;to&nbsp;the&nbsp;problem&nbsp;causing&nbsp;the&nbsp;complaint.&nbsp;Following&nbsp;the&nbsp;investigation,&nbsp;you&nbsp;will&nbsp;be&nbsp;provided&nbsp;with&nbsp;a&nbsp;detailed&nbsp;response&nbsp;within&nbsp;20&nbsp;days.</span></div>\r\n
    \r\n
    <div><span style="font-size:8px">10.8&nbsp;In&nbsp;the&nbsp;event&nbsp;that&nbsp;the&nbsp;CMO&nbsp;confirms&nbsp;the&nbsp;decision&nbsp;of&nbsp;the&nbsp;Clinic&nbsp;Manager,&nbsp;the&nbsp;patient&nbsp;has&nbsp;the&nbsp;right&nbsp;to&nbsp;take&nbsp;the&nbsp;matter&nbsp;to&nbsp;Independent&nbsp;External&nbsp;Adjudication&nbsp;(Stage&nbsp;3).</span></div>\r\n
    \r\n
    <div><span style="font-size:8px">10.9&nbsp;The&nbsp;patient&nbsp;may&nbsp;request&nbsp;external&nbsp;adjudication&nbsp;through&nbsp;CEDR&nbsp;(for&nbsp;non&nbsp;surgical&nbsp;procedures)&nbsp;or&nbsp;the&nbsp;Independent&nbsp;Sector&nbsp;Complaints&nbsp;Adjudication&nbsp;Service&nbsp;(ISCAS)&nbsp;(for&nbsp;surgical&nbsp;procedures)&nbsp;and&nbsp;this&nbsp;request&nbsp;must&nbsp;be&nbsp;made&nbsp;within&nbsp;3&nbsp;months&nbsp;of&nbsp;the&nbsp;final&nbsp;stage&nbsp;2&nbsp;decision&nbsp;letter.</span></div>\r\n
    \r\n
    <div><span style="font-size:8px"><strong>11.&nbsp;CONFIDENTIALITY&nbsp;AND&nbsp;DATA&nbsp;PROTECTION</strong></span></div>\r\n
    \r\n
    <div><span style="font-size:8px">11.1&nbsp;The&nbsp;Company&nbsp;will,&nbsp;during&nbsp;the&nbsp;provision&nbsp;of&nbsp;its&nbsp;services,&nbsp;receive&nbsp;personal&nbsp;data&nbsp;relating&nbsp;to&nbsp;you&nbsp;(<strong>&ldquo;Personal&nbsp;Data&rdquo;</strong>).&nbsp;&nbsp;The&nbsp;Company&nbsp;will&nbsp;use&nbsp;Personal&nbsp;Data&nbsp;for&nbsp;the&nbsp;purposes&nbsp;of:&nbsp;&nbsp;providing&nbsp;services;&nbsp;keeping&nbsp;our&nbsp;records&nbsp;up&nbsp;to&nbsp;date;&nbsp;efficient&nbsp;management&nbsp;of&nbsp;its&nbsp;practice;&nbsp;and&nbsp;meeting&nbsp;its&nbsp;legal&nbsp;and&nbsp;regulatory&nbsp;requirements.&nbsp;&nbsp;The&nbsp;Company&nbsp;processes&nbsp;data&nbsp;relating&nbsp;to&nbsp;Patients&nbsp;in&nbsp;connection&nbsp;with&nbsp;the&nbsp;Procedure&nbsp;provided&nbsp;to&nbsp;those&nbsp;Patients&nbsp;in&nbsp;accordance&nbsp;with&nbsp;these&nbsp;Terms&nbsp;and&nbsp;Conditions.</span></div>\r\n
    \r\n
    <div><span style="font-size:8px">11.2&nbsp;The&nbsp;Company&nbsp;recognises&nbsp;the&nbsp;importance&nbsp;of&nbsp;respecting&nbsp;the&nbsp;personal&nbsp;privacy&nbsp;of&nbsp;all&nbsp;Patients.&nbsp;The&nbsp;personal&nbsp;data,&nbsp;which&nbsp;may&nbsp;be&nbsp;held&nbsp;on&nbsp;paper&nbsp;or&nbsp;on&nbsp;a&nbsp;computer&nbsp;or&nbsp;other&nbsp;media,&nbsp;is&nbsp;subject&nbsp;to&nbsp;certain&nbsp;legal&nbsp;safeguards&nbsp;specified&nbsp;in&nbsp;the&nbsp;Data&nbsp;Protection&nbsp;Act&nbsp;1998&nbsp;(the&nbsp;<strong>&ldquo;</strong><strong>Act</strong><strong>&rdquo;</strong>)&nbsp;and&nbsp;other&nbsp;regulations.</span></div>\r\n
    \r\n
    <div><span style="font-size:8px">11.3&nbsp;To&nbsp;the&nbsp;extent&nbsp;that&nbsp;we&nbsp;are&nbsp;acting&nbsp;as&nbsp;a&nbsp;data&nbsp;processor&nbsp;for&nbsp;you&nbsp;(as&nbsp;defined&nbsp;in&nbsp;the&nbsp;Act),&nbsp;we&nbsp;will&nbsp;only&nbsp;process&nbsp;Personal&nbsp;Data&nbsp;in&nbsp;accordance&nbsp;with&nbsp;your&nbsp;instructions,&nbsp;and&nbsp;we&nbsp;will&nbsp;take&nbsp;appropriate&nbsp;technical&nbsp;and&nbsp;organisational&nbsp;security&nbsp;measures&nbsp;to&nbsp;protect&nbsp;against&nbsp;the&nbsp;unauthorised&nbsp;or&nbsp;unlawful&nbsp;processing,&nbsp;accidental&nbsp;loss&nbsp;of&nbsp;or&nbsp;destruction&nbsp;or&nbsp;damage&nbsp;to&nbsp;such&nbsp;Personal&nbsp;Data.</span></div>\r\n
    \r\n
    <div><span style="font-size:8px">11.2&nbsp;The&nbsp;Patient&nbsp;is&nbsp;deemed&nbsp;to&nbsp;consent&nbsp;to&nbsp;the&nbsp;disclosure&nbsp;of&nbsp;sensitive&nbsp;Personal&nbsp;Data&nbsp;by&nbsp;the&nbsp;Company&nbsp;to&nbsp;clinicians&nbsp;and&nbsp;practitioners&nbsp;for&nbsp;the&nbsp;purposes&nbsp;of&nbsp;discussing&nbsp;the&nbsp;Patient&rsquo;s&nbsp;Procedure.</span></div>\r\n
    \r\n
    <div><span style="font-size:8px">11.3&nbsp;The&nbsp;Company&nbsp;may&nbsp;use&nbsp;your&nbsp;data&nbsp;for&nbsp;marketing&nbsp;purposes&nbsp;from&nbsp;time&nbsp;to&nbsp;time.&nbsp;However&nbsp;no&nbsp;Personal&nbsp;Data&nbsp;is&nbsp;shared&nbsp;with&nbsp;third&nbsp;party&nbsp;marketing.</span></div>\r\n
    \r\n
    <div><span style="font-size:8px">11.4&nbsp;The&nbsp;Patient&nbsp;acknowledges&nbsp;that&nbsp;the&nbsp;Company&nbsp;is&nbsp;obtaining&nbsp;this&nbsp;consent&nbsp;for&nbsp;themselves&nbsp;in&nbsp;order&nbsp;that&nbsp;they&nbsp;may&nbsp;comply&nbsp;with&nbsp;the&nbsp;provisions&nbsp;of&nbsp;the&nbsp;Act.&nbsp;Other&nbsp;than&nbsp;these&nbsp;disclosure&nbsp;or&nbsp;as&nbsp;required&nbsp;by&nbsp;a&nbsp;court&nbsp;of&nbsp;competent&nbsp;jurisdiction,&nbsp;the&nbsp;Company&nbsp;will&nbsp;not&nbsp;disclose&nbsp;sensitive&nbsp;personal&nbsp;data&nbsp;to&nbsp;third&nbsp;parties.</span></div>\r\n
    \r\n
    <div><span style="font-size:8px"><strong>12.&nbsp;VARIATION,&nbsp;SEVERABILITY&nbsp;AND&nbsp;WAIVER</strong></span></div>\r\n
    \r\n
    <div><span style="font-size:8px">12.1&nbsp;These&nbsp;Terms&nbsp;and&nbsp;Conditions&nbsp;may&nbsp;be&nbsp;varied&nbsp;by&nbsp;us&nbsp;at&nbsp;any&nbsp;time&nbsp;on&nbsp;giving&nbsp;you&nbsp;adequate&nbsp;notice&nbsp;in&nbsp;writing&nbsp;(including&nbsp;by&nbsp;e-mail).</span></div>\r\n
    \r\n
    <div><span style="font-size:8px">12.2&nbsp;If&nbsp;and&nbsp;in&nbsp;so&nbsp;far&nbsp;as&nbsp;any&nbsp;part&nbsp;or&nbsp;provision&nbsp;of&nbsp;these&nbsp;Terms&nbsp;is&nbsp;or&nbsp;becomes&nbsp;void&nbsp;or&nbsp;unenforceable,&nbsp;it&nbsp;shall&nbsp;be&nbsp;deemed&nbsp;not&nbsp;to&nbsp;be,&nbsp;or&nbsp;never&nbsp;to&nbsp;have&nbsp;been&nbsp;or&nbsp;formed,&nbsp;a&nbsp;part&nbsp;of&nbsp;the&nbsp;Terms&nbsp;and&nbsp;the&nbsp;remaining&nbsp;provisions&nbsp;shall&nbsp;continue&nbsp;in&nbsp;full&nbsp;force&nbsp;and&nbsp;effect.</span></div>\r\n
    \r\n
    <div><span style="font-size:8px">12.3&nbsp;The&nbsp;failure&nbsp;of&nbsp;either&nbsp;party&nbsp;to&nbsp;exercise&nbsp;or&nbsp;enforce&nbsp;any&nbsp;right&nbsp;conferred&nbsp;on&nbsp;that&nbsp;party&nbsp;by&nbsp;these&nbsp;Terms&nbsp;shall&nbsp;not&nbsp;be&nbsp;deemed&nbsp;to&nbsp;be&nbsp;a&nbsp;waiver&nbsp;of&nbsp;any&nbsp;such&nbsp;right&nbsp;or&nbsp;operate&nbsp;to&nbsp;bar&nbsp;the&nbsp;exercise&nbsp;or&nbsp;enforcement&nbsp;thereof&nbsp;at&nbsp;any&nbsp;time&nbsp;or&nbsp;times&nbsp;thereafter.</span></div>\r\n
    \r\n
    <div><span style="font-size:8px"><strong>13.&nbsp;LAW&nbsp;AND&nbsp;JURISDICTION</strong></span></div>\r\n
    \r\n
    <div><span style="font-size:8px">13.1These&nbsp;Terms&nbsp;and&nbsp;Conditions&nbsp;shall&nbsp;be&nbsp;governed&nbsp;by&nbsp;and&nbsp;construed&nbsp;in&nbsp;accordance&nbsp;with&nbsp;English&nbsp;Law.</span></div>\r\n
    \r\n
    <div><span style="font-size:8px">13.2&nbsp;The&nbsp;Company&nbsp;and&nbsp;the&nbsp;Patient&nbsp;agree&nbsp;to&nbsp;the&nbsp;exclusive&nbsp;jurisdiction&nbsp;of&nbsp;the&nbsp;English&nbsp;Courts.</span></div>\r\n
    \r\n
    <div><span style="font-size:8px">13.3&nbsp;&nbsp;If&nbsp;any&nbsp;court&nbsp;or&nbsp;other&nbsp;competent&nbsp;authority&nbsp;determines&nbsp;that&nbsp;any&nbsp;term&nbsp;(or&nbsp;part&nbsp;term)&nbsp;of&nbsp;these&nbsp;Terms&nbsp;and&nbsp;Conditions&nbsp;is&nbsp;unlawful,&nbsp;invalid&nbsp;or&nbsp;unenforceable,&nbsp;the&nbsp;term&nbsp;(or&nbsp;part&nbsp;term)&nbsp;shall,&nbsp;to&nbsp;the&nbsp;extent&nbsp;necessary,&nbsp;be&nbsp;severed&nbsp;from&nbsp;these&nbsp;Terms&nbsp;and&nbsp;Conditions&nbsp;so&nbsp;that&nbsp;the&nbsp;Terms&nbsp;and&nbsp;Conditions&nbsp;may&nbsp;continue&nbsp;to&nbsp;the&nbsp;fullest&nbsp;extent&nbsp;permitted&nbsp;by&nbsp;law.</span></div>\r\n
    \r\n
    <div><span style="font-size:8px">13.4&nbsp;&nbsp;No&nbsp;persons&nbsp;other&nbsp;than&nbsp;the&nbsp;Company&nbsp;and&nbsp;the&nbsp;Patient&nbsp;shall&nbsp;have&nbsp;any&nbsp;rights&nbsp;under&nbsp;or&nbsp;in&nbsp;connection&nbsp;with&nbsp;these&nbsp;Terms&nbsp;and&nbsp;Conditions&nbsp;by&nbsp;virtue&nbsp;of&nbsp;the&nbsp;Contracts&nbsp;(Rights&nbsp;of&nbsp;Third&nbsp;Parties)&nbsp;Act&nbsp;1999.</span></div>
    """
  -trafficLight: true
  -bookingRequiredFields: false
  -doubleBooking: false
  -requiredConfirmation: true
  -fixedDiscountAmount: true
  -requiredQuestionnaires: false
  -patientRequiredFields: false
  -prospectRequiredFields: false
  -enabledPostcode: true
  -enabledChronoscan: false
  -postcodeApiKey: "ZeFwHWi90kmfmbiiGTyFog20951"
  -enabledProspectWebForm: true
  -paymentSense: false
  -outcomes: Doctrine\ORM\PersistentCollection {#6210 …}
  -patientStatuses: Doctrine\ORM\PersistentCollection {#6247 …}
  -learnAboutSources: Doctrine\ORM\PersistentCollection {#6286 …}
  -promoCode: null
  -priceTier: App\Entity\Clinic\PriceTier\PriceTier {#6292 …}
  -addons: Doctrine\ORM\PersistentCollection {#6330 …}
  -locations: Doctrine\ORM\PersistentCollection {#6354 …}
  -xeroTenantId: null
  -appointmentCodes: Doctrine\ORM\PersistentCollection {#6381 …}
  -xeroSyncJob: null
  -leadCaptureStages: Doctrine\ORM\PersistentCollection {#6417 …}
  -reduceStock: true
  -patientQuestionnaire: true
  -xeroBankAccount: "Business Bank Account"
  -memberships: Doctrine\ORM\PersistentCollection {#6456 …}
  -isNewClinic: 0
  -marketingExpert: true
  -clinicSurveyEmailText: "Change the survey email content using this field"
  -trial_end_date: null
  -sharedPatientDate: 20241015
  -filters: Doctrine\ORM\PersistentCollection {#6509 …}
  -featureCustomWebsiteAmount: null
  -featureAdAmount: null
  -featureMessageAmount: null
  -featureTemplateAmount: null
  #isTemplateUserOnly: 0
  #newUser: 0
  #templateSubscriptionEndDate: 20260315
  #onboarding_status: 1
  -address1: "12 South Rocky Oak Road"
  -address2: "Ea deserunt eveniet"
  -town: "Architecto minim mag"
  -state: "Amet et iste ea nis"
  -country: "GB"
  -postcode: "48886"
  #createdAt: DateTime @1489566821 {#5101
    date: 2017-03-15 16:33:41.0 PRC (+08:00)
  }
  #updatedAt: DateTime @1781650744 {#5102
    date: 2026-06-17 06:59:04.0 PRC (+08:00)
  }
}
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"Symfony\Component\Security\Core\Authorization\Voter\RoleHierarchyVoter"
DENIED
The user doesn't have ROLE_CONSENTZ_ADMIN_SUPPORT.
"App\Security\PermissionVoter"
ABSTAIN
"App\Voters\AdditionalNoteVoter"
ABSTAIN
"App\Voters\ApiVoter"
ABSTAIN
"App\Voters\AppointmentVoter"
ABSTAIN
"App\Voters\ClinicsVoter"
ABSTAIN
"App\Voters\ConsultationNoteVoter"
ABSTAIN
"App\Voters\InvoiceVoter"
ABSTAIN
"App\Voters\LeadCaptureVoter"
ABSTAIN
"App\Voters\MediaVoter"
ABSTAIN
"App\Voters\NotConvertReasonVoter"
ABSTAIN
"App\Voters\OrganisationVoter"
ABSTAIN
"App\Voters\PatientVoter"
ABSTAIN
"App\Voters\QuestionaireVoter"
ABSTAIN
"App\Voters\SuperAdminVoter"
ABSTAIN
"App\Voters\TreatmentNoteVoter"
ABSTAIN
"App\Voters\TreatmentVoter"
ABSTAIN
Show voter details
42 GRANTED ROLE_SUB_STOCK
null
"Symfony\Component\Security\Core\Authorization\Voter\RoleHierarchyVoter"
GRANTED
The user has ROLE_SUB_STOCK.
Show voter details
43 DENIED ROLE_CONSENTZ_ADMIN_SUPPORT
null
"Symfony\Component\Security\Core\Authorization\Voter\RoleHierarchyVoter"
DENIED
The user doesn't have ROLE_CONSENTZ_ADMIN_SUPPORT.
"App\Security\PermissionVoter"
ABSTAIN
"App\Voters\AdditionalNoteVoter"
ABSTAIN
"App\Voters\ApiVoter"
ABSTAIN
"App\Voters\AppointmentVoter"
ABSTAIN
"App\Voters\ClinicsVoter"
ABSTAIN
"App\Voters\ConsultationNoteVoter"
ABSTAIN
"App\Voters\InvoiceVoter"
ABSTAIN
"App\Voters\LeadCaptureVoter"
ABSTAIN
"App\Voters\MediaVoter"
ABSTAIN
"App\Voters\NotConvertReasonVoter"
ABSTAIN
"App\Voters\OrganisationVoter"
ABSTAIN
"App\Voters\PatientVoter"
ABSTAIN
"App\Voters\QuestionaireVoter"
ABSTAIN
"App\Voters\SuperAdminVoter"
ABSTAIN
"App\Voters\TreatmentNoteVoter"
ABSTAIN
"App\Voters\TreatmentVoter"
ABSTAIN
Show voter details
44 GRANTED ROLE_SUB_STOCK
null
"Symfony\Component\Security\Core\Authorization\Voter\RoleHierarchyVoter"
GRANTED
The user has ROLE_SUB_STOCK.
Show voter details
45 DENIED ROLE_CONSENTZ_ADMIN_SUPPORT
null
"Symfony\Component\Security\Core\Authorization\Voter\RoleHierarchyVoter"
DENIED
The user doesn't have ROLE_CONSENTZ_ADMIN_SUPPORT.
"App\Security\PermissionVoter"
ABSTAIN
"App\Voters\AdditionalNoteVoter"
ABSTAIN
"App\Voters\ApiVoter"
ABSTAIN
"App\Voters\AppointmentVoter"
ABSTAIN
"App\Voters\ClinicsVoter"
ABSTAIN
"App\Voters\ConsultationNoteVoter"
ABSTAIN
"App\Voters\InvoiceVoter"
ABSTAIN
"App\Voters\LeadCaptureVoter"
ABSTAIN
"App\Voters\MediaVoter"
ABSTAIN
"App\Voters\NotConvertReasonVoter"
ABSTAIN
"App\Voters\OrganisationVoter"
ABSTAIN
"App\Voters\PatientVoter"
ABSTAIN
"App\Voters\QuestionaireVoter"
ABSTAIN
"App\Voters\SuperAdminVoter"
ABSTAIN
"App\Voters\TreatmentNoteVoter"
ABSTAIN
"App\Voters\TreatmentVoter"
ABSTAIN
Show voter details
46 DENIED ROLE_CONSENTZ_ADMIN
null
"Symfony\Component\Security\Core\Authorization\Voter\RoleHierarchyVoter"
DENIED
The user doesn't have ROLE_CONSENTZ_ADMIN.
"App\Security\PermissionVoter"
ABSTAIN
"App\Voters\AdditionalNoteVoter"
ABSTAIN
"App\Voters\ApiVoter"
ABSTAIN
"App\Voters\AppointmentVoter"
ABSTAIN
"App\Voters\ClinicsVoter"
ABSTAIN
"App\Voters\ConsultationNoteVoter"
ABSTAIN
"App\Voters\InvoiceVoter"
ABSTAIN
"App\Voters\LeadCaptureVoter"
ABSTAIN
"App\Voters\MediaVoter"
ABSTAIN
"App\Voters\NotConvertReasonVoter"
ABSTAIN
"App\Voters\OrganisationVoter"
ABSTAIN
"App\Voters\PatientVoter"
ABSTAIN
"App\Voters\QuestionaireVoter"
ABSTAIN
"App\Voters\SuperAdminVoter"
ABSTAIN
"App\Voters\TreatmentNoteVoter"
ABSTAIN
"App\Voters\TreatmentVoter"
ABSTAIN
Show voter details
47 DENIED ROLE_PRACTITIONER
null
"Symfony\Component\Security\Core\Authorization\Voter\RoleHierarchyVoter"
DENIED
The user doesn't have ROLE_PRACTITIONER.
"App\Security\PermissionVoter"
ABSTAIN
"App\Voters\AdditionalNoteVoter"
ABSTAIN
"App\Voters\ApiVoter"
ABSTAIN
"App\Voters\AppointmentVoter"
ABSTAIN
"App\Voters\ClinicsVoter"
ABSTAIN
"App\Voters\ConsultationNoteVoter"
ABSTAIN
"App\Voters\InvoiceVoter"
ABSTAIN
"App\Voters\LeadCaptureVoter"
ABSTAIN
"App\Voters\MediaVoter"
ABSTAIN
"App\Voters\NotConvertReasonVoter"
ABSTAIN
"App\Voters\OrganisationVoter"
ABSTAIN
"App\Voters\PatientVoter"
ABSTAIN
"App\Voters\QuestionaireVoter"
ABSTAIN
"App\Voters\SuperAdminVoter"
ABSTAIN
"App\Voters\TreatmentNoteVoter"
ABSTAIN
"App\Voters\TreatmentVoter"
ABSTAIN
Show voter details
48 DENIED ROLE_CONSENTZ_ADMIN
null
"Symfony\Component\Security\Core\Authorization\Voter\RoleHierarchyVoter"
DENIED
The user doesn't have ROLE_CONSENTZ_ADMIN.
"App\Security\PermissionVoter"
ABSTAIN
"App\Voters\AdditionalNoteVoter"
ABSTAIN
"App\Voters\ApiVoter"
ABSTAIN
"App\Voters\AppointmentVoter"
ABSTAIN
"App\Voters\ClinicsVoter"
ABSTAIN
"App\Voters\ConsultationNoteVoter"
ABSTAIN
"App\Voters\InvoiceVoter"
ABSTAIN
"App\Voters\LeadCaptureVoter"
ABSTAIN
"App\Voters\MediaVoter"
ABSTAIN
"App\Voters\NotConvertReasonVoter"
ABSTAIN
"App\Voters\OrganisationVoter"
ABSTAIN
"App\Voters\PatientVoter"
ABSTAIN
"App\Voters\QuestionaireVoter"
ABSTAIN
"App\Voters\SuperAdminVoter"
ABSTAIN
"App\Voters\TreatmentNoteVoter"
ABSTAIN
"App\Voters\TreatmentVoter"
ABSTAIN
Show voter details
49 DENIED ROLE_PRACTITIONER
null
"Symfony\Component\Security\Core\Authorization\Voter\RoleHierarchyVoter"
DENIED
The user doesn't have ROLE_PRACTITIONER.
"App\Security\PermissionVoter"
ABSTAIN
"App\Voters\AdditionalNoteVoter"
ABSTAIN
"App\Voters\ApiVoter"
ABSTAIN
"App\Voters\AppointmentVoter"
ABSTAIN
"App\Voters\ClinicsVoter"
ABSTAIN
"App\Voters\ConsultationNoteVoter"
ABSTAIN
"App\Voters\InvoiceVoter"
ABSTAIN
"App\Voters\LeadCaptureVoter"
ABSTAIN
"App\Voters\MediaVoter"
ABSTAIN
"App\Voters\NotConvertReasonVoter"
ABSTAIN
"App\Voters\OrganisationVoter"
ABSTAIN
"App\Voters\PatientVoter"
ABSTAIN
"App\Voters\QuestionaireVoter"
ABSTAIN
"App\Voters\SuperAdminVoter"
ABSTAIN
"App\Voters\TreatmentNoteVoter"
ABSTAIN
"App\Voters\TreatmentVoter"
ABSTAIN
Show voter details
50 GRANTED ROLE_SUPER_CLINIC_ADMIN
null
"Symfony\Component\Security\Core\Authorization\Voter\RoleHierarchyVoter"
GRANTED
The user has ROLE_SUPER_CLINIC_ADMIN.
Show voter details
51 GRANTED ROLE_SUPER_CLINIC_ADMIN
null
"Symfony\Component\Security\Core\Authorization\Voter\RoleHierarchyVoter"
GRANTED
The user has ROLE_SUPER_CLINIC_ADMIN.
Show voter details
52 DENIED ROLE_CONSENTZ_ADMIN
null
"Symfony\Component\Security\Core\Authorization\Voter\RoleHierarchyVoter"
DENIED
The user doesn't have ROLE_CONSENTZ_ADMIN.
"App\Security\PermissionVoter"
ABSTAIN
"App\Voters\AdditionalNoteVoter"
ABSTAIN
"App\Voters\ApiVoter"
ABSTAIN
"App\Voters\AppointmentVoter"
ABSTAIN
"App\Voters\ClinicsVoter"
ABSTAIN
"App\Voters\ConsultationNoteVoter"
ABSTAIN
"App\Voters\InvoiceVoter"
ABSTAIN
"App\Voters\LeadCaptureVoter"
ABSTAIN
"App\Voters\MediaVoter"
ABSTAIN
"App\Voters\NotConvertReasonVoter"
ABSTAIN
"App\Voters\OrganisationVoter"
ABSTAIN
"App\Voters\PatientVoter"
ABSTAIN
"App\Voters\QuestionaireVoter"
ABSTAIN
"App\Voters\SuperAdminVoter"
ABSTAIN
"App\Voters\TreatmentNoteVoter"
ABSTAIN
"App\Voters\TreatmentVoter"
ABSTAIN
Show voter details
53 DENIED ROLE_PRACTITIONER
null
"Symfony\Component\Security\Core\Authorization\Voter\RoleHierarchyVoter"
DENIED
The user doesn't have ROLE_PRACTITIONER.
"App\Security\PermissionVoter"
ABSTAIN
"App\Voters\AdditionalNoteVoter"
ABSTAIN
"App\Voters\ApiVoter"
ABSTAIN
"App\Voters\AppointmentVoter"
ABSTAIN
"App\Voters\ClinicsVoter"
ABSTAIN
"App\Voters\ConsultationNoteVoter"
ABSTAIN
"App\Voters\InvoiceVoter"
ABSTAIN
"App\Voters\LeadCaptureVoter"
ABSTAIN
"App\Voters\MediaVoter"
ABSTAIN
"App\Voters\NotConvertReasonVoter"
ABSTAIN
"App\Voters\OrganisationVoter"
ABSTAIN
"App\Voters\PatientVoter"
ABSTAIN
"App\Voters\QuestionaireVoter"
ABSTAIN
"App\Voters\SuperAdminVoter"
ABSTAIN
"App\Voters\TreatmentNoteVoter"
ABSTAIN
"App\Voters\TreatmentVoter"
ABSTAIN
Show voter details
54 DENIED ROLE_CONSENTZ_ADMIN
null
"Symfony\Component\Security\Core\Authorization\Voter\RoleHierarchyVoter"
DENIED
The user doesn't have ROLE_CONSENTZ_ADMIN.
"App\Security\PermissionVoter"
ABSTAIN
"App\Voters\AdditionalNoteVoter"
ABSTAIN
"App\Voters\ApiVoter"
ABSTAIN
"App\Voters\AppointmentVoter"
ABSTAIN
"App\Voters\ClinicsVoter"
ABSTAIN
"App\Voters\ConsultationNoteVoter"
ABSTAIN
"App\Voters\InvoiceVoter"
ABSTAIN
"App\Voters\LeadCaptureVoter"
ABSTAIN
"App\Voters\MediaVoter"
ABSTAIN
"App\Voters\NotConvertReasonVoter"
ABSTAIN
"App\Voters\OrganisationVoter"
ABSTAIN
"App\Voters\PatientVoter"
ABSTAIN
"App\Voters\QuestionaireVoter"
ABSTAIN
"App\Voters\SuperAdminVoter"
ABSTAIN
"App\Voters\TreatmentNoteVoter"
ABSTAIN
"App\Voters\TreatmentVoter"
ABSTAIN
Show voter details
55 DENIED ROLE_CONSENTZ_ADMIN
null
"Symfony\Component\Security\Core\Authorization\Voter\RoleHierarchyVoter"
DENIED
The user doesn't have ROLE_CONSENTZ_ADMIN.
"App\Security\PermissionVoter"
ABSTAIN
"App\Voters\AdditionalNoteVoter"
ABSTAIN
"App\Voters\ApiVoter"
ABSTAIN
"App\Voters\AppointmentVoter"
ABSTAIN
"App\Voters\ClinicsVoter"
ABSTAIN
"App\Voters\ConsultationNoteVoter"
ABSTAIN
"App\Voters\InvoiceVoter"
ABSTAIN
"App\Voters\LeadCaptureVoter"
ABSTAIN
"App\Voters\MediaVoter"
ABSTAIN
"App\Voters\NotConvertReasonVoter"
ABSTAIN
"App\Voters\OrganisationVoter"
ABSTAIN
"App\Voters\PatientVoter"
ABSTAIN
"App\Voters\QuestionaireVoter"
ABSTAIN
"App\Voters\SuperAdminVoter"
ABSTAIN
"App\Voters\TreatmentNoteVoter"
ABSTAIN
"App\Voters\TreatmentVoter"
ABSTAIN
Show voter details
56 DENIED admin/messages/index
null
"App\Security\PermissionVoter"
DENIED
"App\Voters\AdditionalNoteVoter"
ABSTAIN
"App\Voters\ApiVoter"
ABSTAIN
"App\Voters\AppointmentVoter"
ABSTAIN
"App\Voters\ClinicsVoter"
ABSTAIN
"App\Voters\ConsultationNoteVoter"
ABSTAIN
"App\Voters\InvoiceVoter"
ABSTAIN
"App\Voters\LeadCaptureVoter"
ABSTAIN
"App\Voters\MediaVoter"
ABSTAIN
"App\Voters\NotConvertReasonVoter"
ABSTAIN
"App\Voters\OrganisationVoter"
ABSTAIN
"App\Voters\PatientVoter"
ABSTAIN
"App\Voters\QuestionaireVoter"
ABSTAIN
"App\Voters\SuperAdminVoter"
ABSTAIN
"App\Voters\TreatmentNoteVoter"
ABSTAIN
"App\Voters\TreatmentVoter"
ABSTAIN
Show voter details
57 DENIED ROLE_CONSENTZ_ADMIN
null
"Symfony\Component\Security\Core\Authorization\Voter\RoleHierarchyVoter"
DENIED
The user doesn't have ROLE_CONSENTZ_ADMIN.
"App\Security\PermissionVoter"
ABSTAIN
"App\Voters\AdditionalNoteVoter"
ABSTAIN
"App\Voters\ApiVoter"
ABSTAIN
"App\Voters\AppointmentVoter"
ABSTAIN
"App\Voters\ClinicsVoter"
ABSTAIN
"App\Voters\ConsultationNoteVoter"
ABSTAIN
"App\Voters\InvoiceVoter"
ABSTAIN
"App\Voters\LeadCaptureVoter"
ABSTAIN
"App\Voters\MediaVoter"
ABSTAIN
"App\Voters\NotConvertReasonVoter"
ABSTAIN
"App\Voters\OrganisationVoter"
ABSTAIN
"App\Voters\PatientVoter"
ABSTAIN
"App\Voters\QuestionaireVoter"
ABSTAIN
"App\Voters\SuperAdminVoter"
ABSTAIN
"App\Voters\TreatmentNoteVoter"
ABSTAIN
"App\Voters\TreatmentVoter"
ABSTAIN
Show voter details
58 GRANTED ROLE_SUPER_CLINIC_ADMIN
null
"Symfony\Component\Security\Core\Authorization\Voter\RoleHierarchyVoter"
GRANTED
The user has ROLE_SUPER_CLINIC_ADMIN.
Show voter details
59 DENIED ROLE_CONSENTZ_ADMIN
null
"Symfony\Component\Security\Core\Authorization\Voter\RoleHierarchyVoter"
DENIED
The user doesn't have ROLE_CONSENTZ_ADMIN.
"App\Security\PermissionVoter"
ABSTAIN
"App\Voters\AdditionalNoteVoter"
ABSTAIN
"App\Voters\ApiVoter"
ABSTAIN
"App\Voters\AppointmentVoter"
ABSTAIN
"App\Voters\ClinicsVoter"
ABSTAIN
"App\Voters\ConsultationNoteVoter"
ABSTAIN
"App\Voters\InvoiceVoter"
ABSTAIN
"App\Voters\LeadCaptureVoter"
ABSTAIN
"App\Voters\MediaVoter"
ABSTAIN
"App\Voters\NotConvertReasonVoter"
ABSTAIN
"App\Voters\OrganisationVoter"
ABSTAIN
"App\Voters\PatientVoter"
ABSTAIN
"App\Voters\QuestionaireVoter"
ABSTAIN
"App\Voters\SuperAdminVoter"
ABSTAIN
"App\Voters\TreatmentNoteVoter"
ABSTAIN
"App\Voters\TreatmentVoter"
ABSTAIN
Show voter details
60 DENIED ROLE_CONSENTZ_ADMIN
null
"Symfony\Component\Security\Core\Authorization\Voter\RoleHierarchyVoter"
DENIED
The user doesn't have ROLE_CONSENTZ_ADMIN.
"App\Security\PermissionVoter"
ABSTAIN
"App\Voters\AdditionalNoteVoter"
ABSTAIN
"App\Voters\ApiVoter"
ABSTAIN
"App\Voters\AppointmentVoter"
ABSTAIN
"App\Voters\ClinicsVoter"
ABSTAIN
"App\Voters\ConsultationNoteVoter"
ABSTAIN
"App\Voters\InvoiceVoter"
ABSTAIN
"App\Voters\LeadCaptureVoter"
ABSTAIN
"App\Voters\MediaVoter"
ABSTAIN
"App\Voters\NotConvertReasonVoter"
ABSTAIN
"App\Voters\OrganisationVoter"
ABSTAIN
"App\Voters\PatientVoter"
ABSTAIN
"App\Voters\QuestionaireVoter"
ABSTAIN
"App\Voters\SuperAdminVoter"
ABSTAIN
"App\Voters\TreatmentNoteVoter"
ABSTAIN
"App\Voters\TreatmentVoter"
ABSTAIN
Show voter details
61 DENIED ROLE_CONSENTZ_ADMIN
null
"Symfony\Component\Security\Core\Authorization\Voter\RoleHierarchyVoter"
DENIED
The user doesn't have ROLE_CONSENTZ_ADMIN.
"App\Security\PermissionVoter"
ABSTAIN
"App\Voters\AdditionalNoteVoter"
ABSTAIN
"App\Voters\ApiVoter"
ABSTAIN
"App\Voters\AppointmentVoter"
ABSTAIN
"App\Voters\ClinicsVoter"
ABSTAIN
"App\Voters\ConsultationNoteVoter"
ABSTAIN
"App\Voters\InvoiceVoter"
ABSTAIN
"App\Voters\LeadCaptureVoter"
ABSTAIN
"App\Voters\MediaVoter"
ABSTAIN
"App\Voters\NotConvertReasonVoter"
ABSTAIN
"App\Voters\OrganisationVoter"
ABSTAIN
"App\Voters\PatientVoter"
ABSTAIN
"App\Voters\QuestionaireVoter"
ABSTAIN
"App\Voters\SuperAdminVoter"
ABSTAIN
"App\Voters\TreatmentNoteVoter"
ABSTAIN
"App\Voters\TreatmentVoter"
ABSTAIN
Show voter details
62 DENIED ROLE_CONSENTZ_ADMIN_SUPPORT
null
"Symfony\Component\Security\Core\Authorization\Voter\RoleHierarchyVoter"
DENIED
The user doesn't have ROLE_CONSENTZ_ADMIN_SUPPORT.
"App\Security\PermissionVoter"
ABSTAIN
"App\Voters\AdditionalNoteVoter"
ABSTAIN
"App\Voters\ApiVoter"
ABSTAIN
"App\Voters\AppointmentVoter"
ABSTAIN
"App\Voters\ClinicsVoter"
ABSTAIN
"App\Voters\ConsultationNoteVoter"
ABSTAIN
"App\Voters\InvoiceVoter"
ABSTAIN
"App\Voters\LeadCaptureVoter"
ABSTAIN
"App\Voters\MediaVoter"
ABSTAIN
"App\Voters\NotConvertReasonVoter"
ABSTAIN
"App\Voters\OrganisationVoter"
ABSTAIN
"App\Voters\PatientVoter"
ABSTAIN
"App\Voters\QuestionaireVoter"
ABSTAIN
"App\Voters\SuperAdminVoter"
ABSTAIN
"App\Voters\TreatmentNoteVoter"
ABSTAIN
"App\Voters\TreatmentVoter"
ABSTAIN
Show voter details
63 GRANTED ROLE_SUPER_CLINIC_ADMIN
null
"Symfony\Component\Security\Core\Authorization\Voter\RoleHierarchyVoter"
GRANTED
The user has ROLE_SUPER_CLINIC_ADMIN.
Show voter details
64 GRANTED ROLE_SUB_CLINIC_SETUP
null
"Symfony\Component\Security\Core\Authorization\Voter\RoleHierarchyVoter"
GRANTED
The user has ROLE_SUB_CLINIC_SETUP.
Show voter details
65 GRANTED ROLE_SUB_CLINIC_SETUP
null
"Symfony\Component\Security\Core\Authorization\Voter\RoleHierarchyVoter"
GRANTED
The user has ROLE_SUB_CLINIC_SETUP.
Show voter details
66 GRANTED ROLE_SUB_STOCK
null
"Symfony\Component\Security\Core\Authorization\Voter\RoleHierarchyVoter"
GRANTED
The user has ROLE_SUB_STOCK.
Show voter details
67 GRANTED ROLE_SUB_CLINIC_SETUP
null
"Symfony\Component\Security\Core\Authorization\Voter\RoleHierarchyVoter"
GRANTED
The user has ROLE_SUB_CLINIC_SETUP.
Show voter details
68 DENIED ROLE_CONSENTZ_ADMIN
null
"Symfony\Component\Security\Core\Authorization\Voter\RoleHierarchyVoter"
DENIED
The user doesn't have ROLE_CONSENTZ_ADMIN.
"App\Security\PermissionVoter"
ABSTAIN
"App\Voters\AdditionalNoteVoter"
ABSTAIN
"App\Voters\ApiVoter"
ABSTAIN
"App\Voters\AppointmentVoter"
ABSTAIN
"App\Voters\ClinicsVoter"
ABSTAIN
"App\Voters\ConsultationNoteVoter"
ABSTAIN
"App\Voters\InvoiceVoter"
ABSTAIN
"App\Voters\LeadCaptureVoter"
ABSTAIN
"App\Voters\MediaVoter"
ABSTAIN
"App\Voters\NotConvertReasonVoter"
ABSTAIN
"App\Voters\OrganisationVoter"
ABSTAIN
"App\Voters\PatientVoter"
ABSTAIN
"App\Voters\QuestionaireVoter"
ABSTAIN
"App\Voters\SuperAdminVoter"
ABSTAIN
"App\Voters\TreatmentNoteVoter"
ABSTAIN
"App\Voters\TreatmentVoter"
ABSTAIN
Show voter details
69 GRANTED ROLE_SUB_INVOICE
null
"Symfony\Component\Security\Core\Authorization\Voter\RoleHierarchyVoter"
GRANTED
The user has ROLE_SUB_INVOICE.
Show voter details
70 GRANTED ROLE_SUB_REPORTING
null
"Symfony\Component\Security\Core\Authorization\Voter\RoleHierarchyVoter"
GRANTED
The user has ROLE_SUB_REPORTING.
Show voter details
71 GRANTED ROLE_SUB_STOCK
null
"Symfony\Component\Security\Core\Authorization\Voter\RoleHierarchyVoter"
GRANTED
The user has ROLE_SUB_STOCK.
Show voter details
72 GRANTED ROLE_SUB_LIBRARY
null
"Symfony\Component\Security\Core\Authorization\Voter\RoleHierarchyVoter"
GRANTED
The user has ROLE_SUB_LIBRARY.
Show voter details
73 GRANTED ROLE_SUB_LIBRARY
null
"Symfony\Component\Security\Core\Authorization\Voter\RoleHierarchyVoter"
GRANTED
The user has ROLE_SUB_LIBRARY.
Show voter details
74 GRANTED ROLE_SUB_CLINIC_SETUP
null
"Symfony\Component\Security\Core\Authorization\Voter\RoleHierarchyVoter"
GRANTED
The user has ROLE_SUB_CLINIC_SETUP.
Show voter details
75 DENIED ROLE_CONSENTZ_ADMIN
null
"Symfony\Component\Security\Core\Authorization\Voter\RoleHierarchyVoter"
DENIED
The user doesn't have ROLE_CONSENTZ_ADMIN.
"App\Security\PermissionVoter"
ABSTAIN
"App\Voters\AdditionalNoteVoter"
ABSTAIN
"App\Voters\ApiVoter"
ABSTAIN
"App\Voters\AppointmentVoter"
ABSTAIN
"App\Voters\ClinicsVoter"
ABSTAIN
"App\Voters\ConsultationNoteVoter"
ABSTAIN
"App\Voters\InvoiceVoter"
ABSTAIN
"App\Voters\LeadCaptureVoter"
ABSTAIN
"App\Voters\MediaVoter"
ABSTAIN
"App\Voters\NotConvertReasonVoter"
ABSTAIN
"App\Voters\OrganisationVoter"
ABSTAIN
"App\Voters\PatientVoter"
ABSTAIN
"App\Voters\QuestionaireVoter"
ABSTAIN
"App\Voters\SuperAdminVoter"
ABSTAIN
"App\Voters\TreatmentNoteVoter"
ABSTAIN
"App\Voters\TreatmentVoter"
ABSTAIN
Show voter details
76 GRANTED room
App\Entity\Clinic\Clinic {#3367
  -id: 3
  -name: "Beautify Clinic"
  -sub_domain: "testclinic"
  -organisation_id: 3
  -smscredit: 12
  -ai_token_credit: 128095
  -lastDailyTokenDate: DateTime @1778083200 {#5098
    date: 2026-05-07 00:00:00.0 PRC (+08:00)
  }
  -ai_seconds_credit: 11355
  -daily_ai_token_credit: 16226
  #booking_btn_name: "Book Appointment"
  #booking_btn_clr: "#ffffff"
  #booking_btn_bg_clr: "#0f0f0f"
  #inner_color: "#c03939"
  #outer_color: "#aa3131"
  #background_img: "https://consentz-london.s3.eu-west-2.amazonaws.com/test-server/banners/eb7d8fdfd1706be1ed02aadc1c142fe51746075575.png"
  #profile_img: "https://consentz-london.s3.eu-west-2.amazonaws.com/test-server/users/clinicUsers/157ca4027524032c46489bbc40cbcbc31746075488.png"
  #meeting_price: "10"
  #meeting_price_type: 0
  #show_in_public_profile: true
  -patientRefPrefix: "XNT"
  -email: "jackdeveloper100@gmail.com"
  -verifiedEmail: true
  -webSite: "www.consentz.com"
  -phone: "+1 (543) 841-7934"
  -contactName: "Michael"
  -description: null
  -widget_settings: "{"enabled":"1","timeRequiredForBooking":"1800","takePaymentForExistingPatients":"1","type":"Take full payment","terms":"                       <p><br><\/p>","widget_btn_bg_clr":"#000000","widget_btn_clr":"#ffffff","widget_type":"link","widget_btn_text":"Book Appointment"}"
  -sms_number: "447533720857"
  -sms_status: 0
  -timezone: "Asia/Kolkata"
  -logo: App\Entity\Media\Media {#6504 …}
  -background: App\Entity\Media\Media {#6511 …}
  -templates: Doctrine\ORM\PersistentCollection {#5158 …}
  -events: Doctrine\ORM\PersistentCollection {#5154 …}
  -appointmentLeads: Doctrine\ORM\PersistentCollection {#5202 …}
  -reminderTasks: Doctrine\ORM\PersistentCollection {#5232 …}
  -equipments: Doctrine\ORM\PersistentCollection {#5271 …}
  -reminders: Doctrine\ORM\PersistentCollection {#5302 …}
  -reminderHeader: "A reminder for your next appointment:"
  -reminderFooter: "Please contact us (STAGING TEST) from testing server."
  -remindersRecalls: Doctrine\ORM\PersistentCollection {#5333 …}
  -reminderRecallText: "Ea tempora vitae nobd"
  -appointments: Doctrine\ORM\PersistentCollection {#5329 …}
  -licenses: Doctrine\ORM\PersistentCollection {#5368 …}
  -webhookEvents: Doctrine\ORM\PersistentCollection {#5395 …}
  -rooms: Doctrine\ORM\PersistentCollection {#5434 …}
  -treatments: Doctrine\ORM\PersistentCollection {#5430 …}
  -treatmentGroups: Doctrine\ORM\PersistentCollection {#5484 …}
  -pricesList: Doctrine\ORM\PersistentCollection {#5574 …}
  -products: Doctrine\ORM\PersistentCollection {#5680 …}
  -marketings: Doctrine\ORM\PersistentCollection {#5732 …}
  -formFiles: Doctrine\ORM\PersistentCollection {#5798 …}
  -invoices: Doctrine\ORM\PersistentCollection {#5794 …}
  -googleToken: [
    "access_token" => "ya29.Gl3mBktiup04hvHQ4gGcBWF4jV0qNVFWcO-rMlx8PcUqde9OZ669vWe3hTsrdROO5zz1rVX9M5ZN6CMPfrBDkzYgFIyiMna57c0aWLDQwsx3B5IH0-jnz_R8J06vHxo"
    "expires_in" => 3600
    "scope" => "https://www.googleapis.com/auth/userinfo.email https://www.googleapis.com/auth/calendar https://www.googleapis.com/auth/userinfo.profile"
    "token_type" => "Bearer"
    "id_token" => "eyJhbGciOiJSUzI1NiIsImtpZCI6IjZmNjc4MWJhNzExOTlhNjU4ZTc2MGFhNWFhOTNlNWZjM2RjNzUyYjUiLCJ0eXAiOiJKV1QifQ.eyJpc3MiOiJodHRwczovL2FjY291bnRzLmdvb2dsZS5jb20iLCJhenAiOiIzMjk4NzIxNzkwMTItN3I1dDBub2xmajl2cms1cmkza284NHUyajlhOTg4YTUuYXBwcy5nb29nbGV1c2VyY29udGVudC5jb20iLCJhdWQiOiIzMjk4NzIxNzkwMTItN3I1dDBub2xmajl2cms1cmkza284NHUyajlhOTg4YTUuYXBwcy5nb29nbGV1c2VyY29udGVudC5jb20iLCJzdWIiOiIxMDQzNTQ2OTk4OTczNDgyNTc5OTEiLCJoZCI6ImNvbnNlbnR6LmNvbSIsImVtYWlsIjoiY29udGFjdEBjb25zZW50ei5jb20iLCJlbWFpbF92ZXJpZmllZCI6dHJ1ZSwiYXRfaGFzaCI6Im4xeE8td01xZjUyRktpalc3LVZwd3ciLCJpYXQiOjE1NTQ4OTU1NTgsImV4cCI6MTU1NDg5OTE1OH0.dH_fT5ngiyGSPrKvX0ALoIc_KAP26iFHNQGjG3Z1FK5eWR--pHJuvEq_-gmMjhHhMDH0b8NWKgqdF_H1ISsurXZBoYsf7x1KuZNrl-9NBqxkHU3CRKbHcvPL49GTKfyhQ-YVdgMjRSodrsnavjTLSmFIopcqmIvm5m3iepbUGNsaO00i2l9mdk_2dprzQbV8jfiLAVyRfxWv3rm4VsnBF02fcgTHxYLjgo0xfdvHmqqeF_ythSPkylcOg3oc76sSZ5V6xgkNBLsQSc_Bz_ELgvM99ND0-CWq9ii8rxZ-Ey2hl6qy0KJDVWUt6a0KGakVfrHjYvJ2vUUZ_j_biJb5VQ"
    "created" => 1554895558
    "refresh_token" => "1/ol8gex8N0Tq1kdJ4BxSnWPOWAKSdumoNm18c8avczzM"
    "old_refresh_token" => "1/ol8gex8N0Tq1kdJ4BxSnWPOWAKSdumoNm18c8avczzM"
  ]
  -googleId: "104354699897348257991"
  -gocardlessCustomer: App\Entity\Clinic\GocardlessCustomer {#6513 …}
  -twilio: App\Entity\Clinic\Twilio {#6516 …}
  -smsSettings: Doctrine\ORM\PersistentCollection {#5839 …}
  -documentCategory: Doctrine\ORM\PersistentCollection {#5869 …}
  -blockerReasons: Doctrine\ORM\PersistentCollection {#5893 …}
  -discountReasons: Doctrine\ORM\PersistentCollection {#5923 …}
  -topicArn: "arn:aws:sns:eu-west-1:466744329731:Topic-for-clinic-Demo-Clinic-Account-1494831795"
  -pmPIN: "1234"
  -autoEmailReplyAddress: null
  -pmPatientMessage: "Please take a few minutes to look through and update your details, answer any pre treatment questionnaires and learn about the treatments on offer at our clinic"
  -pmClinicIntro: "Welcome to Lines and Wrinkles Wonder Clinic Extraordinaire - A multi award winning clinic in the heart of England"
  -autoRenewSubscription: null
  -subscriptionExpiry: null
  -emailReminder: null
  -emailNew: null
  -smsNew: null
  -smsReminder: null
  -whenAnsweredHideWhereDidYouHearAboutUs: null
  -patients: Doctrine\ORM\PersistentCollection {#5919 …}
  -clinicUsers: Doctrine\ORM\PersistentCollection {#5922 …}
  -organisation: App\Entity\Organisation\Organisation {#3836 …}
  -waitings: Doctrine\ORM\PersistentCollection {#5968 …}
  -leadCaptures: Doctrine\ORM\PersistentCollection {#5964 …}
  -questionaires: Doctrine\ORM\PersistentCollection {#6043 …}
  -goodsReceiveds: Doctrine\ORM\PersistentCollection {#6097 …}
  -calendarStartDay: DateTime @10800 {#5099
    date: 1970-01-01 11:00:00.0 PRC (+08:00)
  }
  -calendarEndDay: DateTime @39600 {#5100
    date: 1970-01-01 19:00:00.0 PRC (+08:00)
  }
  -appointmentDefaultTime: "30"
  -appointmentSlotDuration: "30"
  -appointmentDefaultView: "Practitioner"
  -privateModeCalendar: true
  -clinicRepresentative: "Dax Giornandi"
  -dataProtectionOfficer: "Dax Giornandi"
  -companyRegistrationNumber: null
  -emailToWithdraw: "dax@consentz.com"
  -periodStoredData: 7
  -surveyEmailText: """
    Before attending your next appointment, We require you to complete your medical questionnaire 48 hours prior to your appointment. If we do not receive both these documents back 48 hours before your appointment it will be automatically cancelled.\r\n
    \r\n
    Should you require any assistance, please contact us on 0000000000
    """
  -postAptFormEmailText: "This is additional extra text - please do not replybecause there is notone to answer your call"
  -exportInProgress: false
  -archives: Doctrine\ORM\PersistentCollection {#6144 …}
  -vatRegistrations: Doctrine\ORM\PersistentCollection {#6178 …}
  -vatNumber: "111222333444"
  -enabledVat: true
  -patientListDisplayPair: "phone_email"
  -tempVatRate: null
  -onlineBookingSettings: App\Entity\Clinic\OnlineBooking\Settings {#6519 …}
  -chronoscanSettings: null
  -onlineBookingWidget: App\Entity\Clinic\OnlineBooking\Widget {#6522 …}
  -stripeRefreshToken: "rt_QBMAWheQW1CUe4bZrdYRqPH1cvivZAFsYc99Khl2exdMF7Xm"
  -stripePublishableKey: "pk_test_516MrEPKtPVHu92Nidxz822TRHYT00qKG8LJsfAi85JaCx4Qx40mCFNFd8x21HHDFbyxmuCWzJh61S0ZaTJ0bX7qM00HS8cYqzv"
  -stripeAccountId: "acct_16MrEPKtPVHu92Ni"
  -onlineBookingEmailSettings: App\Entity\Clinic\OnlineBooking\EmailSettings {#6527 …}
  -allowedPatients: Doctrine\ORM\PersistentCollection {#6174 …}
  -sharedAllPatients: true
  -checkboxSharedAllPatients: null
  -mailChimpConfig: App\Entity\Clinic\MailChimp\MailChimpConfig {#6530 …}
  -currency: "C&#36;"
  -patientInfoToDocumentHeader: true
  -tAndC: """
    <h1>Data&nbsp;Protection&nbsp;Notice</h1>\r\n
    \r\n
    <ol>\r\n
    \t<li>Consent\r\n
    \t<p>1.1&nbsp;To&nbsp;facilitate&nbsp;your&nbsp;treatment&nbsp;and&nbsp;to&nbsp;evaluate&nbsp;and&nbsp;improve&nbsp;the&nbsp;services&nbsp;we&nbsp;provide,&nbsp;we&nbsp;(as&nbsp;your&nbsp;clinic)&nbsp;wish&nbsp;to&nbsp;collect,&nbsp;hold&nbsp;and&nbsp;process&nbsp;a&nbsp;variety&nbsp;of&nbsp;personal&nbsp;data&nbsp;about&nbsp;you&nbsp;by&nbsp;means&nbsp;of&nbsp;the&nbsp;&ldquo;Consentz&rdquo;&nbsp;service,&nbsp;further&nbsp;details&nbsp;of&nbsp;which&nbsp;are&nbsp;set&nbsp;out&nbsp;below.&nbsp;If&nbsp;you&nbsp;consent&nbsp;to&nbsp;us&nbsp;doing&nbsp;so,&nbsp;please&nbsp;click&nbsp;on&nbsp;the&nbsp;&ldquo;Accept&rdquo;&nbsp;button&nbsp;below.</p>\r\n
    \r\n
    \t<p>1.2&nbsp;This&nbsp;statement&nbsp;provides&nbsp;more&nbsp;information&nbsp;about&nbsp;the&nbsp;types&nbsp;of&nbsp;information&nbsp;we&nbsp;will&nbsp;hold,&nbsp;the&nbsp;types&nbsp;of&nbsp;things&nbsp;we&nbsp;will&nbsp;do&nbsp;with&nbsp;it,&nbsp;who&nbsp;will&nbsp;have&nbsp;access&nbsp;to&nbsp;it&nbsp;and&nbsp;how&nbsp;you&nbsp;can&nbsp;exercise&nbsp;your&nbsp;rights&nbsp;in&nbsp;respect&nbsp;of&nbsp;it.</p>\r\n
    \t</li>\r\n
    \t<li>Details\r\n
    \t<p>We&nbsp;are&nbsp;your&nbsp;data&nbsp;controller&nbsp;for&nbsp;the&nbsp;purposes&nbsp;of&nbsp;the&nbsp;personal&nbsp;data&nbsp;we&nbsp;will&nbsp;collect.&nbsp;Our&nbsp;details&nbsp;are&nbsp;as&nbsp;follows:</p>\r\n
    \r\n
    \t<p>2.1&nbsp;Our&nbsp;name,&nbsp;address&nbsp;and&nbsp;registered&nbsp;number&nbsp;(if&nbsp;any):</p>\r\n
    \r\n
    \t<ul>\r\n
    \t\t<li>[///name///]</li>\r\n
    \t\t<li>[///address///]</li>\r\n
    \t\t<li>[///company&nbsp;number///]</li>\r\n
    \t</ul>\r\n
    \r\n
    \t<p>2.2&nbsp;Our&nbsp;representative&nbsp;(if&nbsp;any):</p>\r\n
    \r\n
    \t<p>[///representative///]</p>\r\n
    \r\n
    \t<p>2.3&nbsp;Our&nbsp;data&nbsp;protection&nbsp;officer&nbsp;(if&nbsp;any):</p>\r\n
    \r\n
    \t<p>[///data&nbsp;protection&nbsp;officer///]</p>\r\n
    \t</li>\r\n
    \t<li>The&nbsp;processing\r\n
    \t<p>3.1&nbsp;Data&nbsp;to&nbsp;be&nbsp;processed:</p>\r\n
    \r\n
    \t<p>The&nbsp;personal&nbsp;data&nbsp;to&nbsp;be&nbsp;processed&nbsp;is&nbsp;as&nbsp;follows:</p>\r\n
    \r\n
    \t<p>Name</p>\r\n
    \r\n
    \t<p>Contact&nbsp;details</p>\r\n
    \r\n
    \t<p>Date&nbsp;of&nbsp;Birth</p>\r\n
    \r\n
    \t<p>Gender</p>\r\n
    \r\n
    \t<p>Act&nbsp;of&nbsp;kin</p>\r\n
    \r\n
    \t<p>Emergency&nbsp;contact</p>\r\n
    \r\n
    \t<p>Contact&nbsp;preferences&nbsp;&ndash;&nbsp;email/&nbsp;SMS/&nbsp;push&nbsp;notifications</p>\r\n
    \r\n
    \t<p>Method&nbsp;of&nbsp;receiving&nbsp;appointment&nbsp;reminders</p>\r\n
    \r\n
    \t<p>Medical&nbsp;information&nbsp;and&nbsp;records&nbsp;relating&nbsp;to&nbsp;the&nbsp;treatment&nbsp;being&nbsp;undertaken.</p>\r\n
    \r\n
    \t<p>Purpose&nbsp;for&nbsp;which&nbsp;the&nbsp;personal&nbsp;data&nbsp;are&nbsp;intended&nbsp;to&nbsp;be&nbsp;processed:</p>\r\n
    \r\n
    \t<p>The&nbsp;personal&nbsp;data&nbsp;collected&nbsp;from&nbsp;you&nbsp;will&nbsp;be&nbsp;used&nbsp;for&nbsp;the&nbsp;purposes&nbsp;of:</p>\r\n
    \r\n
    \t<ul>\r\n
    \t\t<li>facilitating,&nbsp;administering,&nbsp;and&nbsp;recording&nbsp;your&nbsp;current,&nbsp;and&nbsp;any&nbsp;future,&nbsp;treatment&nbsp;by&nbsp;us&nbsp;or&nbsp;third&nbsp;party&nbsp;practitioners,&nbsp;including&nbsp;General&nbsp;Practitioners&nbsp;and&nbsp;Consultants;</li>\r\n
    \t\t<li>to&nbsp;evaluate&nbsp;and&nbsp;improve&nbsp;the&nbsp;services&nbsp;provided&nbsp;by&nbsp;the&nbsp;clinic;</li>\r\n
    \t\t<li>being&nbsp;provided&nbsp;on&nbsp;an&nbsp;anonymised&nbsp;basis&nbsp;to&nbsp;Consentz&nbsp;to&nbsp;allow&nbsp;it&nbsp;to&nbsp;evaluate&nbsp;and&nbsp;improve&nbsp;its&nbsp;services;&nbsp;and</li>\r\n
    \t\t<li>providing&nbsp;you&nbsp;with&nbsp;information,&nbsp;from&nbsp;time&nbsp;to&nbsp;time,&nbsp;about&nbsp;the&nbsp;products&nbsp;and&nbsp;service&nbsp;we&nbsp;offer&nbsp;using&nbsp;the&nbsp;contact&nbsp;channels&nbsp;agreed&nbsp;by&nbsp;means&nbsp;of&nbsp;the&nbsp;contact&nbsp;preferences&nbsp;mentioned&nbsp;above.</li>\r\n
    \t\t<li>In&nbsp;addition,&nbsp;once&nbsp;they&nbsp;are&nbsp;provided,&nbsp;we&nbsp;will&nbsp;also&nbsp;retain&nbsp;(and&nbsp;process)&nbsp;your&nbsp;personal&nbsp;data&nbsp;to&nbsp;the&nbsp;extent&nbsp;necessary&nbsp;to&nbsp;enable&nbsp;us&nbsp;to&nbsp;establish,&nbsp;exercise&nbsp;or&nbsp;defend&nbsp;legal&nbsp;claims.</li>\r\n
    \t</ul>\r\n
    \r\n
    \t<p>3.2&nbsp;Basis&nbsp;for&nbsp;the&nbsp;processing:</p>\r\n
    \r\n
    \t<p>The&nbsp;processing&nbsp;is&nbsp;being&nbsp;given&nbsp;on&nbsp;the&nbsp;basis&nbsp;of&nbsp;your&nbsp;explicit&nbsp;consent&nbsp;(as&nbsp;given&nbsp;by&nbsp;means&nbsp;of&nbsp;you&nbsp;clicking&nbsp;to&nbsp;&ldquo;accept&rdquo;&nbsp;our&nbsp;processing&nbsp;your&nbsp;data&nbsp;on&nbsp;the&nbsp;Consentz&nbsp;service).</p>\r\n
    \r\n
    \t<p>Once&nbsp;collected,&nbsp;we&nbsp;will&nbsp;also&nbsp;retain&nbsp;(and&nbsp;process)&nbsp;your&nbsp;personal&nbsp;data&nbsp;for&nbsp;the&nbsp;purport&nbsp;of&nbsp;establishing,&nbsp;excising&nbsp;or&nbsp;defending&nbsp;claims.</p>\r\n
    \r\n
    \t<p>3.3&nbsp;Persons&nbsp;with&nbsp;whom&nbsp;we&nbsp;may&nbsp;share&nbsp;you&nbsp;data:</p>\r\n
    \r\n
    \t<p>In&nbsp;general,&nbsp;access&nbsp;to&nbsp;your&nbsp;personal&nbsp;data&nbsp;will&nbsp;be&nbsp;restricted&nbsp;to&nbsp;those&nbsp;who&nbsp;have&nbsp;a&nbsp;need&nbsp;to&nbsp;access&nbsp;it&nbsp;in&nbsp;order&nbsp;to&nbsp;carry&nbsp;out&nbsp;their&nbsp;duties&nbsp;(for&nbsp;example,&nbsp;our&nbsp;medical&nbsp;staff&nbsp;and&nbsp;finance&nbsp;teams).</p>\r\n
    \r\n
    \t<p>We&nbsp;will&nbsp;also&nbsp;share&nbsp;your&nbsp;personal&nbsp;data&nbsp;with&nbsp;the&nbsp;following&nbsp;external&nbsp;third&nbsp;parties&nbsp;in&nbsp;some&nbsp;circumstances:</p>\r\n
    \r\n
    \t<ul>\r\n
    \t\t<li>medical&nbsp;regulators&nbsp;such&nbsp;as&nbsp;the&nbsp;GMC,&nbsp;and&nbsp;government&nbsp;authorities&nbsp;such&nbsp;as&nbsp;HMRC&nbsp;or&nbsp;the&nbsp;police,&nbsp;if&nbsp;we&nbsp;are&nbsp;required&nbsp;to&nbsp;do&nbsp;so&nbsp;by&nbsp;law&nbsp;or&nbsp;if&nbsp;the&nbsp;regulator&nbsp;or&nbsp;authority&nbsp;requests&nbsp;it&nbsp;and&nbsp;we&nbsp;regard&nbsp;that&nbsp;request&nbsp;as&nbsp;reasonable;</li>\r\n
    \t\t<li>our&nbsp;insurers,&nbsp;legal&nbsp;advisers&nbsp;or&nbsp;other&nbsp;third&nbsp;parties&nbsp;who&nbsp;need&nbsp;access&nbsp;to&nbsp;it&nbsp;in&nbsp;the&nbsp;context&nbsp;of&nbsp;managing,&nbsp;investigating&nbsp;or&nbsp;defending&nbsp;claims&nbsp;or&nbsp;complaints;&nbsp;and</li>\r\n
    \t\t<li>Consentz&nbsp;Limited&nbsp;(a&nbsp;company&nbsp;registered&nbsp;in&nbsp;England&nbsp;and&nbsp;Wales&nbsp;under&nbsp;company&nbsp;number&nbsp;08294329,&nbsp;whose&nbsp;registered&nbsp;office&nbsp;is&nbsp;at&nbsp;5&nbsp;Margaret&nbsp;Road,&nbsp;Romford,&nbsp;Essex,&nbsp;RM2&nbsp;5SH)&nbsp;who&nbsp;provide&nbsp;us&nbsp;with&nbsp;this&nbsp;service&nbsp;by&nbsp;which&nbsp;your&nbsp;personal&nbsp;data&nbsp;are&nbsp;stored&nbsp;and&nbsp;processed.</li>\r\n
    \t</ul>\r\n
    \r\n
    \t<p>3.4&nbsp;Period&nbsp;for&nbsp;which&nbsp;personal&nbsp;data&nbsp;will&nbsp;be&nbsp;stored:</p>\r\n
    \r\n
    \t<p>[Seven&nbsp;years&nbsp;or&nbsp;such&nbsp;other&nbsp;period&nbsp;as&nbsp;may&nbsp;be&nbsp;stipulated&nbsp;by&nbsp;the&nbsp;clinic.]</p>\r\n
    \t</li>\r\n
    \t<li>Your&nbsp;rights&nbsp;(with&nbsp;effect&nbsp;from&nbsp;25&nbsp;May&nbsp;2018)\r\n
    \t<p>The&nbsp;law&nbsp;gives&nbsp;you&nbsp;certain&nbsp;rights&nbsp;in&nbsp;respect&nbsp;of&nbsp;the&nbsp;personal&nbsp;data&nbsp;that&nbsp;we&nbsp;hold,&nbsp;which&nbsp;you&nbsp;should&nbsp;be&nbsp;aware&nbsp;of:</p>\r\n
    \r\n
    \t<ol>\r\n
    \t\t<li>4.1&nbsp;You&nbsp;have&nbsp;the&nbsp;right&nbsp;to&nbsp;obtain&nbsp;from&nbsp;us,&nbsp;without&nbsp;undue&nbsp;delay,&nbsp;the&nbsp;rectification&nbsp;of&nbsp;any&nbsp;inaccurate&nbsp;personal&nbsp;data&nbsp;concerning&nbsp;you;</li>\r\n
    \t\t<li>4.2&nbsp;Taking&nbsp;into&nbsp;account&nbsp;the&nbsp;purposes&nbsp;of&nbsp;the&nbsp;processing,&nbsp;you&nbsp;shall&nbsp;also&nbsp;have&nbsp;the&nbsp;right&nbsp;to&nbsp;have&nbsp;incompleted&nbsp;personal&nbsp;data&nbsp;completed,&nbsp;by&nbsp;means&nbsp;of&nbsp;providing&nbsp;a&nbsp;supplementary&nbsp;statement;</li>\r\n
    \t\t<li>4.3&nbsp;You&nbsp;have&nbsp;the&nbsp;right&nbsp;to&nbsp;require&nbsp;us&nbsp;to&nbsp;erase&nbsp;your&nbsp;personal&nbsp;data&nbsp;without&nbsp;undue&nbsp;delay&nbsp;on&nbsp;certain&nbsp;grounds&nbsp;(including&nbsp;where&nbsp;they&nbsp;are&nbsp;no&nbsp;longer&nbsp;necessary&nbsp;for&nbsp;the&nbsp;purpose&nbsp;for&nbsp;which&nbsp;they&nbsp;were&nbsp;collected&nbsp;or&nbsp;where&nbsp;you&nbsp;withdraw&nbsp;your&nbsp;consent&nbsp;and&nbsp;there&nbsp;is&nbsp;no&nbsp;other&nbsp;legal&nbsp;grounds&nbsp;for&nbsp;the&nbsp;processing);</li>\r\n
    \t\t<li>4.4&nbsp;You&nbsp;have&nbsp;the&nbsp;right&nbsp;to&nbsp;require&nbsp;us&nbsp;to&nbsp;restrict&nbsp;the&nbsp;processing&nbsp;of&nbsp;your&nbsp;personal&nbsp;data&nbsp;on&nbsp;certain&nbsp;grounds&nbsp;(including&nbsp;where&nbsp;you&nbsp;contest&nbsp;the&nbsp;accuracy&nbsp;of&nbsp;the&nbsp;personal&nbsp;data;&nbsp;the&nbsp;processing&nbsp;is&nbsp;unlawful,&nbsp;but&nbsp;you&nbsp;request&nbsp;a&nbsp;restriction&nbsp;of&nbsp;the&nbsp;processing&nbsp;rather&nbsp;than&nbsp;erasure;&nbsp;or&nbsp;we&nbsp;(as&nbsp;controller)&nbsp;no&nbsp;longer&nbsp;need&nbsp;the&nbsp;data&nbsp;for&nbsp;the&nbsp;purposes&nbsp;of&nbsp;the&nbsp;processing,&nbsp;but&nbsp;you&nbsp;required&nbsp;them&nbsp;to&nbsp;establish,&nbsp;exercise&nbsp;or&nbsp;defend&nbsp;legal&nbsp;claims);</li>\r\n
    \t\t<li>4.5&nbsp;You&nbsp;have&nbsp;the&nbsp;right&nbsp;to&nbsp;withdraw&nbsp;your&nbsp;consent&nbsp;at&nbsp;any&nbsp;time&nbsp;(to&nbsp;do&nbsp;so&nbsp;please&nbsp;email&nbsp;us&nbsp;at:&nbsp;[●]).&nbsp;Please&nbsp;note&nbsp;that&nbsp;if&nbsp;you&nbsp;do&nbsp;so,&nbsp;then&nbsp;all&nbsp;personal&nbsp;data&nbsp;(other&nbsp;than&nbsp;that&nbsp;required&nbsp;to&nbsp;be&nbsp;kept&nbsp;to&nbsp;enable&nbsp;us&nbsp;to&nbsp;establish,&nbsp;exercise&nbsp;or&nbsp;defend&nbsp;legal&nbsp;claims)&nbsp;will&nbsp;be&nbsp;immediately&nbsp;deleted;</li>\r\n
    \t\t<li>4.6&nbsp;Should&nbsp;you&nbsp;have&nbsp;any&nbsp;complaints&nbsp;or&nbsp;issue&nbsp;with&nbsp;our&nbsp;treatment&nbsp;of&nbsp;your&nbsp;personal&nbsp;data,&nbsp;you&nbsp;may&nbsp;lodge&nbsp;a&nbsp;complaint&nbsp;with&nbsp;the&nbsp;Information&nbsp;Commissioner&rsquo;s&nbsp;Office&nbsp;(https://ico.org.uk);</li>\r\n
    \t\t<li>4.7&nbsp;You&nbsp;have&nbsp;the&nbsp;right&nbsp;to&nbsp;request&nbsp;a&nbsp;copy&nbsp;of&nbsp;any&nbsp;of&nbsp;your&nbsp;personal&nbsp;data&nbsp;held&nbsp;by&nbsp;us.&nbsp;The&nbsp;first&nbsp;copy&nbsp;will&nbsp;be&nbsp;free&nbsp;of&nbsp;charge,&nbsp;but&nbsp;we&nbsp;reserve&nbsp;the&nbsp;right&nbsp;to&nbsp;charge&nbsp;a&nbsp;small&nbsp;fee&nbsp;for&nbsp;additional&nbsp;requests;&nbsp;and</li>\r\n
    \t\t<li>4.8&nbsp;Providing&nbsp;your&nbsp;personal&nbsp;data&nbsp;is&nbsp;not&nbsp;obligatory,&nbsp;but&nbsp;not&nbsp;doing&nbsp;so&nbsp;may&nbsp;mean&nbsp;that&nbsp;we&nbsp;cannot&nbsp;commence&nbsp;or&nbsp;continue&nbsp;with&nbsp;your&nbsp;treatment.</li>\r\n
    \t</ol>\r\n
    \t</li>\r\n
    </ol>
    """
  -declaration: """
    <p style="text-align:start"><span style="font-size:9px">The&nbsp;clinic&nbsp;has&nbsp;informed&nbsp;me&nbsp;about&nbsp;the&nbsp;alternative&nbsp;treatment&nbsp;possibilities.&nbsp;The&nbsp;clinic&nbsp;expects&nbsp;patients&nbsp;to&nbsp;adhere&nbsp;to&nbsp;its&nbsp;recommendations&nbsp;to&nbsp;help&nbsp;prevent&nbsp;problems&nbsp;and&nbsp;ensure&nbsp;good&nbsp;results.&nbsp;If&nbsp;you&nbsp;decide&nbsp;to&nbsp;purchase&nbsp;a&nbsp;course&nbsp;with&nbsp;the&nbsp;clinic&nbsp;it&nbsp;must&nbsp;be&nbsp;used&nbsp;within&nbsp;12&nbsp;months&nbsp;of&nbsp;the&nbsp;date&nbsp;of&nbsp;purchase.&nbsp;I&nbsp;understand&nbsp;and&nbsp;agree&nbsp;that&nbsp;if&nbsp;I&nbsp;do&nbsp;not&nbsp;attend&nbsp;a&nbsp;booked&nbsp;treatment&nbsp;session&nbsp;without&nbsp;first&nbsp;giving&nbsp;72&nbsp;hours&nbsp;prior&nbsp;notice,&nbsp;I&nbsp;will&nbsp;forfeit&nbsp;that&nbsp;treatment&nbsp;session&nbsp;or&nbsp;I&nbsp;will&nbsp;lose&nbsp;my&nbsp;deposit.&nbsp;This&nbsp;will&nbsp;also&nbsp;apply&nbsp;to&nbsp;patients&nbsp;attending&nbsp;clinic&nbsp;tanned&nbsp;or&nbsp;unable&nbsp;to&nbsp;have&nbsp;treatment.</span><br />\r\n
    &nbsp;</p>\r\n
    \r\n
    <p style="text-align:start">&nbsp;</p>
    """
  -treatmentPlanTAndC: """
    <div><span style="font-size:8px"><strong>TERMS&nbsp;&amp;&nbsp;CONDITIONS&nbsp;FOR&nbsp;THE&nbsp;PRIVATE&nbsp;CLINIC</strong></span></div>\r\n
    \r\n
    <div><span style="font-size:8px">These&nbsp;terms&nbsp;and&nbsp;conditions&nbsp;(&ldquo;Terms&nbsp;and&nbsp;Conditions&rdquo;)&nbsp;apply&nbsp;to&nbsp;the&nbsp;supply&nbsp;of&nbsp;services&nbsp;by&nbsp;The&nbsp;Company&nbsp;(as&nbsp;defined&nbsp;below).&nbsp;In&nbsp;the&nbsp;event&nbsp;of&nbsp;any&nbsp;inconsistency&nbsp;between&nbsp;these&nbsp;Terms&nbsp;and&nbsp;Conditions&nbsp;and&nbsp;other&nbsp;literature&nbsp;provided&nbsp;by&nbsp;the&nbsp;Company&nbsp;to&nbsp;the&nbsp;Patient,&nbsp;these&nbsp;terms&nbsp;and&nbsp;conditions&nbsp;shall&nbsp;prevail.</span></div>\r\n
    \r\n
    <div><span style="font-size:8px"><strong>1.&nbsp;DEFINITIONS&nbsp;AND&nbsp;INTERPRETATIONS</strong></span></div>\r\n
    \r\n
    <div><span style="font-size:8px">The&nbsp;following&nbsp;words&nbsp;and&nbsp;expressions&nbsp;shall&nbsp;have&nbsp;the&nbsp;meanings&nbsp;respectively&nbsp;set&nbsp;against&nbsp;them:</span></div>\r\n
    \r\n
    <div><span style="font-size:8px">&ldquo;The&nbsp;Company&rdquo;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;The&nbsp;Private&nbsp;Clinic&nbsp;Ltd,&nbsp;a&nbsp;company&nbsp;incorporated&nbsp;in&nbsp;England&nbsp;&amp;&nbsp;Wales&nbsp;(company&nbsp;number&nbsp;1987333)&nbsp;with&nbsp;registered&nbsp;office&nbsp;at&nbsp;98&nbsp;Harley&nbsp;Street,&nbsp;London,&nbsp;W1G&nbsp;7HZ&nbsp;and&nbsp;&nbsp;The&nbsp;Private&nbsp;Clinic&nbsp;<a href="http://products.co.uk/">Products.co.uk</a>&nbsp;Limited,&nbsp;a&nbsp;company&nbsp;incorporated&nbsp;in&nbsp;England&nbsp;&amp;&nbsp;Wales&nbsp;(company&nbsp;number&nbsp;04061284)&nbsp;with&nbsp;registered&nbsp;office&nbsp;at&nbsp;98&nbsp;Harley&nbsp;Street,&nbsp;London,&nbsp;W1G&nbsp;7HZ</span></div>\r\n
    \r\n
    <div><span style="font-size:8px">&ldquo;Clinic&nbsp;Manager&rdquo;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;The&nbsp;manager&nbsp;of&nbsp;the&nbsp;Hospital&nbsp;at&nbsp;which&nbsp;the&nbsp;appointment&nbsp;for&nbsp;the&nbsp;Procedure&nbsp;or&nbsp;Consultation&nbsp;is&nbsp;made</span></div>\r\n
    \r\n
    <div><span style="font-size:8px">&ldquo;Complaint&nbsp;Policy&rdquo;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Means&nbsp;the&nbsp;Company&rsquo;s&nbsp;policy&nbsp;for&nbsp;dealing&nbsp;with&nbsp;complaints&nbsp;set&nbsp;out&nbsp;at&nbsp;clause&nbsp;10</span></div>\r\n
    \r\n
    <div><span style="font-size:8px">&ldquo;Consultation&rdquo;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;A&nbsp;consultation&nbsp;appointment&nbsp;with&nbsp;a&nbsp;Doctor&nbsp;or&nbsp;Surgeon&nbsp;in&nbsp;respect&nbsp;of&nbsp;a&nbsp;Procedure</span></div>\r\n
    \r\n
    <div><span style="font-size:8px">&ldquo;Consultation&nbsp;Fee&rdquo;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;The&nbsp;fee&nbsp;quoted&nbsp;by&nbsp;the&nbsp;Company&nbsp;in&nbsp;respect&nbsp;of&nbsp;a&nbsp;Consultation</span></div>\r\n
    \r\n
    <div><span style="font-size:8px">&ldquo;Consent&nbsp;Form&rdquo;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;The&nbsp;consent&nbsp;form&nbsp;signed&nbsp;by&nbsp;the&nbsp;Patient&nbsp;consenting&nbsp;to&nbsp;the&nbsp;relevant&nbsp;Procedure</span></div>\r\n
    \r\n
    <div><span style="font-size:8px">&ldquo;Doctor&rdquo;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;A&nbsp;general&nbsp;medical&nbsp;practitioner&nbsp;registered&nbsp;with&nbsp;a&nbsp;licence&nbsp;to&nbsp;practice&nbsp;medicine&nbsp;in&nbsp;the&nbsp;United&nbsp;Kingdom&nbsp;by&nbsp;the&nbsp;General&nbsp;Medical&nbsp;Council</span></div>\r\n
    \r\n
    <div><span style="font-size:8px">&ldquo;Surgeon&rdquo;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;A&nbsp;medical&nbsp;practitioner&nbsp;registered&nbsp;with&nbsp;a&nbsp;licence&nbsp;to&nbsp;practice&nbsp;medicine&nbsp;in&nbsp;the&nbsp;United&nbsp;Kingdom&nbsp;by&nbsp;the&nbsp;General&nbsp;Medical&nbsp;Council&nbsp;and&nbsp;who&nbsp;is&nbsp;a&nbsp;Fellow&nbsp;of&nbsp;the&nbsp;Royal&nbsp;College&nbsp;of&nbsp;Surgeons&nbsp;(or&nbsp;equivalent&nbsp;foreign&nbsp;qualification)</span></div>\r\n
    \r\n
    <div><span style="font-size:8px">&ldquo;Fee&rdquo;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;The&nbsp;fee&nbsp;charged&nbsp;by&nbsp;the&nbsp;Company&nbsp;for&nbsp;the&nbsp;Procedure&nbsp;</span></div>\r\n
    \r\n
    <div><span style="font-size:8px">&ldquo;Hospital&rdquo;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Means&nbsp;the&nbsp;surgery,&nbsp;clinic,&nbsp;hospital&nbsp;or&nbsp;other&nbsp;office&nbsp;at&nbsp;which&nbsp;the&nbsp;Procedure&nbsp;is&nbsp;carried&nbsp;out&nbsp;or&nbsp;where&nbsp;the&nbsp;Patient&nbsp;attends&nbsp;any&nbsp;appointment&nbsp;with&nbsp;a&nbsp;Doctor,&nbsp;Surgeon&nbsp;or&nbsp;other&nbsp;medical&nbsp;professional&nbsp;in&nbsp;relation&nbsp;to&nbsp;the&nbsp;Procedure&nbsp;&nbsp;&nbsp;</span></div>\r\n
    \r\n
    <div><span style="font-size:8px">&ldquo;Patient&rdquo;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Any&nbsp;person&nbsp;who&nbsp;has&nbsp;entered&nbsp;or&nbsp;is&nbsp;entering&nbsp;in&nbsp;a&nbsp;contract&nbsp;with&nbsp;the&nbsp;Company</span></div>\r\n
    \r\n
    <div><span style="font-size:8px">&ldquo;Patient&rsquo;s&nbsp;Guide&rdquo;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;An&nbsp;information&nbsp;pack&nbsp;made&nbsp;available&nbsp;upon&nbsp;request&nbsp;to&nbsp;the&nbsp;Patient&nbsp;by&nbsp;the&nbsp;Company</span></div>\r\n
    \r\n
    <div><span style="font-size:8px">&ldquo;Procedure&rdquo;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;A&nbsp;medical&nbsp;procedure&nbsp;or&nbsp;treatment&nbsp;to&nbsp;be&nbsp;arranged&nbsp;or&nbsp;provided&nbsp;by&nbsp;the&nbsp;Company&nbsp;to&nbsp;a&nbsp;Patient</span></div>\r\n
    \r\n
    <div><span style="font-size:8px">&ldquo;Products&rdquo;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Any&nbsp;cream&nbsp;or&nbsp;other&nbsp;product&nbsp;purchased&nbsp;from&nbsp;the&nbsp;Company</span></div>\r\n
    \r\n
    <div><span style="font-size:8px">&ldquo;Third&nbsp;Party&nbsp;Costs&rdquo;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Any&nbsp;costs&nbsp;or&nbsp;late&nbsp;cancellation&nbsp;fees&nbsp;charged&nbsp;by&nbsp;third&nbsp;parties&nbsp;to&nbsp;the&nbsp;Company&nbsp;including,&nbsp;but&nbsp;not&nbsp;limited,&nbsp;the&nbsp;Hospital&nbsp;and&nbsp;the&nbsp;surgeon&nbsp;anaesthetist.</span></div>\r\n
    \r\n
    <div><span style="font-size:8px">&quot;Day&rdquo;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Monday&nbsp;to&nbsp;Friday&nbsp;of&nbsp;any&nbsp;week,&nbsp;other&nbsp;than&nbsp;Bank&nbsp;and&nbsp;public&nbsp;holidays&nbsp;in&nbsp;the&nbsp;UK</span></div>\r\n
    \r\n
    <div><span style="font-size:8px"><strong>2.&nbsp;THE&nbsp;COMPANY</strong><strong>&rsquo;</strong><strong>S&nbsp;OBLIGATIONS</strong></span></div>\r\n
    \r\n
    <div><span style="font-size:8px">In&nbsp;providing&nbsp;a&nbsp;Procedure&nbsp;for&nbsp;a&nbsp;Patient,&nbsp;the&nbsp;Company&nbsp;shall:</span></div>\r\n
    \r\n
    <div><span style="font-size:8px">2.1&nbsp;Ensure&nbsp;that&nbsp;the&nbsp;Procedure&nbsp;is&nbsp;carried&nbsp;out&nbsp;by&nbsp;an&nbsp;appropriately&nbsp;trained&nbsp;Doctor&nbsp;or&nbsp;Surgeon;</span></div>\r\n
    \r\n
    <div><span style="font-size:8px">2.2&nbsp;Satisfy&nbsp;itself&nbsp;that&nbsp;the&nbsp;Doctor&nbsp;or&nbsp;Surgeon&nbsp;is&nbsp;insured&nbsp;with&nbsp;the&nbsp;Medical&nbsp;Defence&nbsp;Union,&nbsp;the&nbsp;Medical&nbsp;Protection&nbsp;Society&nbsp;or&nbsp;another&nbsp;appropriate&nbsp;medical&nbsp;defence&nbsp;or&nbsp;insurance&nbsp;organisation&nbsp;against&nbsp;claims&nbsp;for&nbsp;professional&nbsp;negligence&nbsp;on&nbsp;terms&nbsp;that&nbsp;the&nbsp;Company&nbsp;reasonably&nbsp;considers&nbsp;are&nbsp;normal,&nbsp;given&nbsp;prevailing&nbsp;market&nbsp;conditions&nbsp;at&nbsp;the&nbsp;relevant&nbsp;time;</span></div>\r\n
    \r\n
    <div><span style="font-size:8px">2.3&nbsp;Satisfy&nbsp;itself&nbsp;that&nbsp;the&nbsp;Doctor&nbsp;or&nbsp;Surgeon&nbsp;holds&nbsp;the&nbsp;necessary&nbsp;qualifications&nbsp;and&nbsp;registrations&nbsp;required&nbsp;for&nbsp;him/her&nbsp;to&nbsp;practice;</span></div>\r\n
    \r\n
    <div><span style="font-size:8px">2.4&nbsp;Provide&nbsp;suitable&nbsp;facilities&nbsp;for&nbsp;the&nbsp;provision&nbsp;of&nbsp;Procedures;&nbsp;and</span></div>\r\n
    \r\n
    <div><span style="font-size:8px">2.5&nbsp;Ensure&nbsp;that&nbsp;the&nbsp;Surgeon&nbsp;and/or&nbsp;Doctor&nbsp;are&nbsp;aware&nbsp;of,&nbsp;and&nbsp;agree&nbsp;to,&nbsp;the&nbsp;obligations&nbsp;they&nbsp;have&nbsp;to&nbsp;the&nbsp;Patient&nbsp;under&nbsp;clause&nbsp;4.</span></div>\r\n
    \r\n
    <div><span style="font-size:8px"><strong>3.&nbsp;THE&nbsp;PATIENT</strong><strong>&rsquo;</strong><strong>S&nbsp;OBLIGATIONS</strong></span></div>\r\n
    \r\n
    <div><span style="font-size:8px">3.1The&nbsp;Patient&nbsp;shall&nbsp;be&nbsp;responsible&nbsp;for&nbsp;reading&nbsp;and&nbsp;ensuring&nbsp;that&nbsp;they&nbsp;understand&nbsp;any&nbsp;information&nbsp;and&nbsp;literature&nbsp;provided&nbsp;prior&nbsp;to&nbsp;consenting&nbsp;to&nbsp;undergo&nbsp;any&nbsp;Procedure&nbsp;and&nbsp;for&nbsp;complying&nbsp;with&nbsp;all&nbsp;pre&nbsp;and&nbsp;post&nbsp;operative&nbsp;instructions&nbsp;concerning&nbsp;the&nbsp;Procedure&nbsp;supplied&nbsp;by&nbsp;the&nbsp;Doctor&nbsp;and/or&nbsp;Surgeon&nbsp;and/or&nbsp;the&nbsp;Company.</span></div>\r\n
    \r\n
    <div><span style="font-size:8px">3.2&nbsp;It&nbsp;is&nbsp;the&nbsp;Patient&rsquo;s&nbsp;responsibility&nbsp;to&nbsp;ask&nbsp;any&nbsp;questions&nbsp;that&nbsp;they&nbsp;may&nbsp;have&nbsp;about&nbsp;the&nbsp;Procedure&nbsp;so&nbsp;as&nbsp;to&nbsp;ensure&nbsp;that&nbsp;they&nbsp;have&nbsp;a&nbsp;full&nbsp;understanding&nbsp;of&nbsp;the&nbsp;Procedure,&nbsp;including&nbsp;possible&nbsp;contraindications&nbsp;and&nbsp;risks.</span></div>\r\n
    \r\n
    <div><span style="font-size:8px">3.3&nbsp;It&nbsp;is&nbsp;also&nbsp;the&nbsp;Patient&rsquo;s&nbsp;responsibility&nbsp;to&nbsp;disclose&nbsp;to&nbsp;or&nbsp;inform&nbsp;the&nbsp;Doctor&nbsp;and/or&nbsp;Surgeon&nbsp;and&nbsp;the&nbsp;Company&nbsp;of&nbsp;any&nbsp;allergies,&nbsp;medical&nbsp;conditions&nbsp;or&nbsp;factors&nbsp;which&nbsp;would&nbsp;put&nbsp;the&nbsp;Patient&nbsp;at&nbsp;risk&nbsp;of&nbsp;harm&nbsp;as&nbsp;a&nbsp;result&nbsp;of&nbsp;the&nbsp;Procedure&nbsp;or&nbsp;any&nbsp;drugs&nbsp;or&nbsp;medicines&nbsp;administered&nbsp;as&nbsp;part&nbsp;of&nbsp;the&nbsp;Procedure.</span></div>\r\n
    \r\n
    <div><span style="font-size:8px">3.4&nbsp;The&nbsp;Patient&nbsp;is&nbsp;responsible&nbsp;for&nbsp;complying&nbsp;with&nbsp;all&nbsp;pre&nbsp;and&nbsp;post&nbsp;operative&nbsp;instructions&nbsp;issued&nbsp;to&nbsp;the&nbsp;patient&nbsp;by&nbsp;the&nbsp;Surgeon,&nbsp;Doctor&nbsp;and/or&nbsp;Hospital&nbsp;in&nbsp;advance&nbsp;of&nbsp;the&nbsp;Procedure.</span></div>\r\n
    \r\n
    <div><span style="font-size:8px">3.5&nbsp;The&nbsp;Patient&nbsp;is&nbsp;responsible&nbsp;to&nbsp;attend&nbsp;follow&nbsp;up&nbsp;appointments&nbsp;as&nbsp;advised&nbsp;by&nbsp;the&nbsp;Surgeon/Doctor.</span></div>\r\n
    \r\n
    <div><span style="font-size:8px">3.6&nbsp;The&nbsp;Patient&nbsp;shall&nbsp;also&nbsp;be&nbsp;responsible&nbsp;for&nbsp;ensuring&nbsp;timely&nbsp;payment&nbsp;for&nbsp;any&nbsp;Procedure&nbsp;received&nbsp;or&nbsp;to&nbsp;be&nbsp;received,&nbsp;in&nbsp;accordance&nbsp;with&nbsp;these&nbsp;Terms&nbsp;and&nbsp;Conditions.</span></div>\r\n
    \r\n
    <div><span style="font-size:8px"><strong>4.&nbsp;THE&nbsp;HOSPITAL,&nbsp;SURGEON&nbsp;AND&nbsp;DOCTORS</strong><strong>&rsquo;</strong><strong>S&nbsp;OBLIGATIONS&nbsp;AND&nbsp;RELATIONSHIP&nbsp;WITH&nbsp;THE&nbsp;PATIENT&nbsp;AND&nbsp;THE&nbsp;COMPANY</strong></span></div>\r\n
    \r\n
    <div><span style="font-size:8px">4.1&nbsp;The&nbsp;Surgeons&nbsp;and&nbsp;Doctors&nbsp;to&nbsp;whom&nbsp;the&nbsp;Company&nbsp;refers&nbsp;a&nbsp;Patient&nbsp;for&nbsp;a&nbsp;Procedure&nbsp;are&nbsp;independent&nbsp;contractors&nbsp;in&nbsp;private&nbsp;practice&nbsp;and&nbsp;are&nbsp;not&nbsp;employees&nbsp;of&nbsp;the&nbsp;Company.&nbsp;The&nbsp;Surgeons&nbsp;and&nbsp;the&nbsp;Doctors&nbsp;have&nbsp;a&nbsp;direct&nbsp;professional&nbsp;relationship&nbsp;with&nbsp;the&nbsp;Patient,&nbsp;and&nbsp;are&nbsp;professionally&nbsp;and&nbsp;legally&nbsp;responsible&nbsp;for&nbsp;and&nbsp;accountable&nbsp;directly&nbsp;to&nbsp;the&nbsp;patient&nbsp;for&nbsp;all&nbsp;Procedures&nbsp;provided.</span></div>\r\n
    \r\n
    <div><span style="font-size:8px">4.2&nbsp;The&nbsp;Surgeons&nbsp;and&nbsp;Doctors&nbsp;are&nbsp;solely&nbsp;responsible&nbsp;for&nbsp;providing&nbsp;the&nbsp;Patient&nbsp;with&nbsp;detailed&nbsp;clinical&nbsp;information&nbsp;about&nbsp;the&nbsp;Procedure,&nbsp;including&nbsp;detailed&nbsp;pre&nbsp;and&nbsp;post-operative&nbsp;instructions;&nbsp;detailed&nbsp;information&nbsp;about&nbsp;the&nbsp;expected&nbsp;outcome&nbsp;and&nbsp;limits&nbsp;of&nbsp;the&nbsp;Procedure,&nbsp;for&nbsp;advising&nbsp;the&nbsp;Patient&nbsp;about&nbsp;all&nbsp;the&nbsp;risks&nbsp;and&nbsp;possible&nbsp;complications&nbsp;associated&nbsp;with&nbsp;the&nbsp;Procedure;&nbsp;deciding&nbsp;whether&nbsp;or&nbsp;not&nbsp;the&nbsp;Patient&nbsp;will&nbsp;benefit&nbsp;from&nbsp;and&nbsp;is&nbsp;suitable&nbsp;for&nbsp;the&nbsp;Procedure;&nbsp;and&nbsp;accepting&nbsp;or&nbsp;rejecting&nbsp;the&nbsp;Patient&nbsp;for&nbsp;a&nbsp;Procedure.</span></div>\r\n
    \r\n
    <div><span style="font-size:8px">4.3&nbsp;The&nbsp;Surgeon&nbsp;and/or&nbsp;Doctor&nbsp;is&nbsp;responsible&nbsp;for&nbsp;advising&nbsp;the&nbsp;Patient,&nbsp;and&nbsp;where&nbsp;applicable&nbsp;provide&nbsp;to&nbsp;the&nbsp;Patient,&nbsp;any&nbsp;appropriate&nbsp;care&nbsp;required&nbsp;following&nbsp;a&nbsp;Procedure.</span></div>\r\n
    \r\n
    <div><span style="font-size:8px">4.4&nbsp;The&nbsp;Company&nbsp;will&nbsp;not&nbsp;accept&nbsp;any&nbsp;responsibility&nbsp;or&nbsp;liability&nbsp;for&nbsp;any&nbsp;Procedures&nbsp;undertaken.&nbsp;This&nbsp;lies&nbsp;within&nbsp;the&nbsp;scope&nbsp;of&nbsp;the&nbsp;Surgeon&nbsp;and/or&nbsp;Doctor&nbsp;who&nbsp;performed&nbsp;the&nbsp;original&nbsp;Procedure.&nbsp;This&nbsp;does&nbsp;not&nbsp;limit&nbsp;or&nbsp;exclude&nbsp;the&nbsp;Company&rsquo;s&nbsp;obligations&nbsp;or&nbsp;liabilities&nbsp;to&nbsp;the&nbsp;Patient&nbsp;imposed&nbsp;by&nbsp;law&nbsp;in&nbsp;relation&nbsp;to&nbsp;the&nbsp;services&nbsp;provided&nbsp;by&nbsp;the&nbsp;Company.</span></div>\r\n
    \r\n
    <div><span style="font-size:8px">4.5&nbsp;The&nbsp;Hospital&nbsp;(to&nbsp;the&nbsp;extent&nbsp;the&nbsp;Procedure&nbsp;is&nbsp;performed&nbsp;in&nbsp;third&nbsp;party&nbsp;facilities),&nbsp;Surgeon&nbsp;and&nbsp;any&nbsp;other&nbsp;medical&nbsp;and&nbsp;nursing&nbsp;staff&nbsp;of&nbsp;the&nbsp;Hospital&nbsp;involved&nbsp;in&nbsp;the&nbsp;provision&nbsp;of&nbsp;the&nbsp;Procedure&nbsp;are&nbsp;independent&nbsp;parties&nbsp;and&nbsp;are&nbsp;professionally&nbsp;and&nbsp;legally&nbsp;accountable&nbsp;directly&nbsp;to&nbsp;the&nbsp;Patient&nbsp;for&nbsp;the&nbsp;provision&nbsp;of&nbsp;the&nbsp;Procedure.&nbsp;The&nbsp;Company&nbsp;does&nbsp;not&nbsp;accept&nbsp;any&nbsp;liability&nbsp;for&nbsp;the&nbsp;Procedure&nbsp;provided&nbsp;to&nbsp;the&nbsp;Patient&nbsp;by&nbsp;the&nbsp;Hospital&nbsp;(to&nbsp;the&nbsp;extent&nbsp;the&nbsp;Procedure&nbsp;is&nbsp;performed&nbsp;in&nbsp;third&nbsp;party&nbsp;facilities),&nbsp;Surgeon&nbsp;and&nbsp;any&nbsp;anaesthetists&nbsp;and/or&nbsp;other&nbsp;medical&nbsp;and&nbsp;nursing&nbsp;staff&nbsp;involved&nbsp;in&nbsp;the&nbsp;provision&nbsp;of&nbsp;the&nbsp;Procedure.&nbsp;This&nbsp;does&nbsp;not&nbsp;limit&nbsp;or&nbsp;exclude&nbsp;the&nbsp;Company&rsquo;s&nbsp;liabilities&nbsp;to&nbsp;the&nbsp;Patient&nbsp;imposed&nbsp;by&nbsp;law&nbsp;in&nbsp;relation&nbsp;to&nbsp;the&nbsp;services&nbsp;provided&nbsp;by&nbsp;the&nbsp;Company.</span></div>\r\n
    \r\n
    <div><span style="font-size:8px"><strong>5.&nbsp;PAYMENT&nbsp;FOR&nbsp;A&nbsp;PROCEDURE</strong></span></div>\r\n
    \r\n
    <div><span style="font-size:8px">5.1&nbsp;The&nbsp;Patient&nbsp;shall&nbsp;pay&nbsp;the&nbsp;Consultation&nbsp;Fee&nbsp;at&nbsp;the&nbsp;time&nbsp;an&nbsp;appointment&nbsp;for&nbsp;a&nbsp;Consultation&nbsp;with&nbsp;the&nbsp;Surgeon&nbsp;or&nbsp;Doctor&nbsp;is&nbsp;made.</span></div>\r\n
    \r\n
    <div><span style="font-size:8px">5.2&nbsp;A&nbsp;booking&nbsp;for&nbsp;a&nbsp;Procedure&nbsp;will&nbsp;only&nbsp;be&nbsp;confirmed&nbsp;upon&nbsp;payment&nbsp;of&nbsp;minimum&nbsp;deposit&nbsp;of&nbsp;&pound;500&nbsp;(or&nbsp;&pound;1,000&nbsp;in&nbsp;respect&nbsp;of&nbsp;any&nbsp;hair&nbsp;transplant&nbsp;Procedures).&nbsp;&nbsp;The&nbsp;balance&nbsp;of&nbsp;the&nbsp;Fee&nbsp;must&nbsp;be&nbsp;paid&nbsp;at&nbsp;least&nbsp;30&nbsp;days&nbsp;in&nbsp;advance&nbsp;of&nbsp;the&nbsp;date&nbsp;of&nbsp;the&nbsp;appointment&nbsp;for&nbsp;the&nbsp;Procedure.&nbsp;&nbsp;Failure&nbsp;to&nbsp;pay&nbsp;the&nbsp;balance&nbsp;of&nbsp;the&nbsp;Fee&nbsp;in&nbsp;full&nbsp;by&nbsp;this&nbsp;date&nbsp;may&nbsp;result&nbsp;in&nbsp;forfeiture&nbsp;of&nbsp;the&nbsp;appointment,&nbsp;which&nbsp;is&nbsp;at&nbsp;the&nbsp;Company&rsquo;s&nbsp;sole&nbsp;discretion.&nbsp;&nbsp;&nbsp;In&nbsp;such&nbsp;event&nbsp;the&nbsp;booking&nbsp;will&nbsp;be&nbsp;deemed&nbsp;to&nbsp;have&nbsp;been&nbsp;cancelled&nbsp;by&nbsp;the&nbsp;Patient&nbsp;and&nbsp;the&nbsp;cancellation&nbsp;charges&nbsp;set&nbsp;out&nbsp;at&nbsp;clause&nbsp;6.4&nbsp;shall&nbsp;apply.</span></div>\r\n
    \r\n
    <div><span style="font-size:8px">5.3&nbsp;The&nbsp;Company&nbsp;accepts&nbsp;payment&nbsp;by&nbsp;most&nbsp;major&nbsp;credit&nbsp;cards/debit&nbsp;cards.&nbsp;We&nbsp;reserve&nbsp;the&nbsp;right&nbsp;to&nbsp;charge&nbsp;a&nbsp;credit&nbsp;card&nbsp;handling&nbsp;fee.&nbsp;The&nbsp;Company&nbsp;may&nbsp;accept&nbsp;cheque&nbsp;payments,&nbsp;provided&nbsp;that&nbsp;the&nbsp;cheque&nbsp;clears&nbsp;before&nbsp;the&nbsp;Procedure&nbsp;is&nbsp;due&nbsp;to&nbsp;take&nbsp;place.&nbsp;&nbsp;The&nbsp;Company&nbsp;can&nbsp;only&nbsp;accept&nbsp;cash&nbsp;up&nbsp;to&nbsp;the&nbsp;amount&nbsp;of&nbsp;&pound;2,500.&nbsp;&nbsp;Bank&nbsp;transfer&nbsp;details&nbsp;can&nbsp;be&nbsp;provided&nbsp;to&nbsp;pay&nbsp;for&nbsp;larger&nbsp;sums.</span></div>\r\n
    \r\n
    <div><span style="font-size:8px">5.4&nbsp;The&nbsp;Company&rsquo;s&nbsp;policy&nbsp;on&nbsp;refunds,&nbsp;as&nbsp;defined&nbsp;in&nbsp;these&nbsp;Terms&nbsp;and&nbsp;Conditions&nbsp;in&nbsp;Section&nbsp;6,&nbsp;will&nbsp;apply&nbsp;to&nbsp;all&nbsp;deposits&nbsp;and&nbsp;fees&nbsp;paid.</span></div>\r\n
    \r\n
    <div><span style="font-size:8px"><strong>6.&nbsp;CANCELLATION/POSTPONEMENT&nbsp;BY&nbsp;A&nbsp;PATIENT</strong></span></div>\r\n
    \r\n
    <div><span style="font-size:8px">6.1&nbsp;It&nbsp;is&nbsp;the&nbsp;Patient&rsquo;s&nbsp;responsibility&nbsp;to&nbsp;make&nbsp;sure&nbsp;the&nbsp;notice&nbsp;of&nbsp;cancellation&nbsp;or&nbsp;postponement&nbsp;has&nbsp;been&nbsp;received&nbsp;by&nbsp;the&nbsp;Company&nbsp;within&nbsp;the&nbsp;correct&nbsp;timeframe.&nbsp;The&nbsp;Company&nbsp;incurs&nbsp;obligations&nbsp;and&nbsp;costs&nbsp;from&nbsp;the&nbsp;time&nbsp;of&nbsp;the&nbsp;original&nbsp;booking&nbsp;and&nbsp;the&nbsp;closer&nbsp;to&nbsp;the&nbsp;date&nbsp;of&nbsp;the&nbsp;Consultation&nbsp;or&nbsp;Procedure,&nbsp;the&nbsp;more&nbsp;difficult&nbsp;it&nbsp;will&nbsp;be&nbsp;for&nbsp;the&nbsp;Company&nbsp;to&nbsp;assign&nbsp;the&nbsp;services&nbsp;reserved&nbsp;exclusively&nbsp;for&nbsp;the&nbsp;Patient&nbsp;to&nbsp;another&nbsp;Patient.&nbsp;It&nbsp;is&nbsp;therefore&nbsp;necessary&nbsp;for&nbsp;the&nbsp;Company&nbsp;to&nbsp;apply&nbsp;the&nbsp;following&nbsp;conditions&nbsp;and&nbsp;refund&nbsp;policies,&nbsp;which&nbsp;will&nbsp;be&nbsp;based&nbsp;upon&nbsp;the&nbsp;date&nbsp;on&nbsp;which&nbsp;we&nbsp;receive&nbsp;the&nbsp;request&nbsp;to&nbsp;cancel&nbsp;or&nbsp;postpone&nbsp;the&nbsp;Consultation&nbsp;or&nbsp;Procedure.</span></div>\r\n
    \r\n
    <div><span style="font-size:8px">6.2&nbsp;Notice&nbsp;of&nbsp;cancellation/postponement&nbsp;of&nbsp;any&nbsp;appointment&nbsp;for&nbsp;a&nbsp;Procedure&nbsp;or&nbsp;Consultation&nbsp;must&nbsp;be&nbsp;submitted&nbsp;in&nbsp;writing&nbsp;to&nbsp;the&nbsp;Clinic&nbsp;Manager&nbsp;along&nbsp;with&nbsp;a&nbsp;copy&nbsp;to&nbsp;the&nbsp;Company.&nbsp;</span></div>\r\n
    \r\n
    <div><span style="font-size:8px">6.3&nbsp;Consultation&nbsp;Fees&nbsp;are&nbsp;refundable&nbsp;in&nbsp;full&nbsp;provided&nbsp;notice&nbsp;of&nbsp;cancellation&nbsp;or&nbsp;postponement&nbsp;is&nbsp;received&nbsp;at&nbsp;least&nbsp;72&nbsp;hours&nbsp;prior&nbsp;to&nbsp;the&nbsp;date&nbsp;of&nbsp;the&nbsp;Consultation.&nbsp;In&nbsp;the&nbsp;event&nbsp;that&nbsp;less&nbsp;than&nbsp;72&nbsp;hours&nbsp;notice&nbsp;is&nbsp;provided&nbsp;for&nbsp;cancellation&nbsp;or&nbsp;postponement&nbsp;of&nbsp;the&nbsp;Consultation,&nbsp;the&nbsp;Consultation&nbsp;Fee&nbsp;will&nbsp;not&nbsp;be&nbsp;refundable.</span></div>\r\n
    \r\n
    <div><span style="font-size:8px">6.4&nbsp;Should&nbsp;the&nbsp;Patient&nbsp;wish&nbsp;to&nbsp;cancel&nbsp;or&nbsp;postpone&nbsp;an&nbsp;appointment&nbsp;for&nbsp;a&nbsp;Procedure&nbsp;after&nbsp;he/she&nbsp;has&nbsp;paid&nbsp;the&nbsp;deposit&nbsp;and&nbsp;a&nbsp;Procedure&nbsp;booking&nbsp;has&nbsp;been&nbsp;confirmed,&nbsp;the&nbsp;Patient&nbsp;must&nbsp;notify&nbsp;the&nbsp;Company&nbsp;and&nbsp;the&nbsp;following&nbsp;schedule&nbsp;of&nbsp;cancellation/postponement&nbsp;charges&nbsp;will&nbsp;apply:</span></div>\r\n
    \r\n
    <div>&nbsp;</div>\r\n
    \r\n
    <div><span style="font-size:8px"><strong>Date&nbsp;of&nbsp;receipt&nbsp;of&nbsp;Cancellation&nbsp;notification</strong></span></div>\r\n
    \r\n
    <div><span style="font-size:8px"><strong>Medical&nbsp;Reason</strong></span></div>\r\n
    \r\n
    <div><span style="font-size:8px"><strong>Non-Medical&nbsp;Reason</strong></span></div>\r\n
    \r\n
    <div><span style="font-size:8px">More&nbsp;than&nbsp;20&nbsp;Days&nbsp;prior&nbsp;to&nbsp;Procedure</span></div>\r\n
    \r\n
    <div><span style="font-size:8px">No&nbsp;charge</span></div>\r\n
    \r\n
    <div><span style="font-size:8px">No&nbsp;charge</span></div>\r\n
    \r\n
    <div><span style="font-size:8px">Between&nbsp;19-10&nbsp;Days&nbsp;prior&nbsp;to&nbsp;Procedure</span></div>\r\n
    \r\n
    <div><span style="font-size:8px">No&nbsp;charge</span></div>\r\n
    \r\n
    <div><span style="font-size:8px">&pound;500</span></div>\r\n
    \r\n
    <div><span style="font-size:8px">Between&nbsp;9-4&nbsp;Days&nbsp;prior&nbsp;to&nbsp;Procedure</span></div>\r\n
    \r\n
    <div><span style="font-size:8px">No&nbsp;charge</span></div>\r\n
    \r\n
    <div><span style="font-size:8px">The&nbsp;higher&nbsp;of&nbsp;10%&nbsp;of&nbsp;the&nbsp;Fee&nbsp;and&nbsp;&pound;1,000</span></div>\r\n
    \r\n
    <div><span style="font-size:8px">Less&nbsp;than&nbsp;3&nbsp;Days&nbsp;prior&nbsp;to&nbsp;Procedure</span></div>\r\n
    \r\n
    <div><span style="font-size:8px">Third&nbsp;Party&nbsp;Costs</span></div>\r\n
    \r\n
    <div><span style="font-size:8px">The&nbsp;higher&nbsp;of&nbsp;20%&nbsp;of&nbsp;the&nbsp;Fee&nbsp;and&nbsp;&pound;1,500</span></div>\r\n
    \r\n
    <div><span style="font-size:8px"><strong>Date&nbsp;of&nbsp;receipt&nbsp;of&nbsp;Postponement&nbsp;notification</strong></span></div>\r\n
    \r\n
    <div><span style="font-size:8px"><strong>Medical&nbsp;Reason</strong></span></div>\r\n
    \r\n
    <div><span style="font-size:8px"><strong>Non-Medical&nbsp;Reason</strong></span></div>\r\n
    \r\n
    <div><span style="font-size:8px">More&nbsp;than&nbsp;20&nbsp;Days&nbsp;prior&nbsp;to&nbsp;Procedure</span></div>\r\n
    \r\n
    <div><span style="font-size:8px">No&nbsp;charge</span></div>\r\n
    \r\n
    <div><span style="font-size:8px">No&nbsp;charge</span></div>\r\n
    \r\n
    <div><span style="font-size:8px">Between&nbsp;19-10&nbsp;Days&nbsp;prior&nbsp;to&nbsp;Procedure</span></div>\r\n
    \r\n
    <div><span style="font-size:8px">No&nbsp;charge</span></div>\r\n
    \r\n
    <div><span style="font-size:8px">No&nbsp;charge</span></div>\r\n
    \r\n
    <div><span style="font-size:8px">Between&nbsp;9-4&nbsp;Days&nbsp;prior&nbsp;to&nbsp;Procedure</span></div>\r\n
    \r\n
    <div><span style="font-size:8px">No&nbsp;charge</span></div>\r\n
    \r\n
    <div><span style="font-size:8px">No&nbsp;charge</span></div>\r\n
    \r\n
    <div><span style="font-size:8px">Less&nbsp;than&nbsp;3&nbsp;Days&nbsp;prior&nbsp;to&nbsp;Procedure</span></div>\r\n
    \r\n
    <div><span style="font-size:8px">Third&nbsp;Party&nbsp;Costs</span></div>\r\n
    \r\n
    <div><span style="font-size:8px">&pound;1,000</span></div>\r\n
    \r\n
    <div><span style="font-size:8px">6.5&nbsp;<strong>Patients&nbsp;should&nbsp;be&nbsp;aware</strong>&nbsp;that&nbsp;the&nbsp;cancellation&nbsp;or&nbsp;postponement&nbsp;charges&nbsp;also&nbsp;apply&nbsp;if&nbsp;the&nbsp;Company&nbsp;or&nbsp;Surgeon&nbsp;are&nbsp;forced&nbsp;to&nbsp;cancel&nbsp;or&nbsp;postpone&nbsp;the&nbsp;Procedure&nbsp;where&nbsp;a&nbsp;Patient&nbsp;has&nbsp;failed&nbsp;to&nbsp;comply&nbsp;with&nbsp;pre-operative&nbsp;instructions&nbsp;or&nbsp;his/her&nbsp;obligations&nbsp;set&nbsp;out&nbsp;in&nbsp;clause&nbsp;2&nbsp;or&nbsp;failed&nbsp;to&nbsp;comply&nbsp;with&nbsp;the&nbsp;requirement&nbsp;to&nbsp;be&nbsp;accompanied&nbsp;at&nbsp;the&nbsp;appointment&nbsp;by&nbsp;a&nbsp;chaperone.</span></div>\r\n
    \r\n
    <div>&nbsp;</div>\r\n
    \r\n
    <div><span style="font-size:8px">6.6&nbsp;If&nbsp;the&nbsp;Patient&nbsp;is&nbsp;required&nbsp;to&nbsp;cancel&nbsp;or&nbsp;postpone&nbsp;a&nbsp;Procedure&nbsp;for&nbsp;medical&nbsp;reasons,&nbsp;the&nbsp;Patient&nbsp;must&nbsp;provide&nbsp;a&nbsp;doctor&rsquo;s&nbsp;report&nbsp;within&nbsp;10&nbsp;days&nbsp;of&nbsp;the&nbsp;Patient&rsquo;s&nbsp;notice&nbsp;of&nbsp;cancellation&nbsp;or&nbsp;postponement,&nbsp;giving&nbsp;a&nbsp;full&nbsp;explanation&nbsp;as&nbsp;to&nbsp;the&nbsp;reason&nbsp;why&nbsp;the&nbsp;Patient&nbsp;must&nbsp;cancel&nbsp;or&nbsp;postpone&nbsp;the&nbsp;operation.&nbsp;The&nbsp;Fee&nbsp;ultimately&nbsp;payable&nbsp;for&nbsp;the&nbsp;Procedure&nbsp;will&nbsp;be&nbsp;based&nbsp;on&nbsp;the&nbsp;Company&rsquo;s&nbsp;fee&nbsp;schedule&nbsp;in&nbsp;force&nbsp;on&nbsp;the&nbsp;new&nbsp;(re-booked)&nbsp;date&nbsp;for&nbsp;the&nbsp;Procedure.&nbsp;</span></div>\r\n
    \r\n
    <div><span style="font-size:8px">6.7&nbsp;Should&nbsp;the&nbsp;Patient&nbsp;postpone&nbsp;a&nbsp;Procedure&nbsp;and&nbsp;then&nbsp;subsequently&nbsp;cancel&nbsp;the&nbsp;Procedure,&nbsp;the&nbsp;original&nbsp;postponement&nbsp;will&nbsp;be&nbsp;deemed&nbsp;to&nbsp;have&nbsp;been&nbsp;a&nbsp;cancellation.&nbsp;Any&nbsp;charges&nbsp;arising&nbsp;from&nbsp;such&nbsp;cancellation&nbsp;will&nbsp;be&nbsp;calculated&nbsp;in&nbsp;accordance&nbsp;with&nbsp;Section&nbsp;6.4&nbsp;above,&nbsp;based&nbsp;on&nbsp;the&nbsp;date&nbsp;on&nbsp;which&nbsp;the&nbsp;Company&nbsp;receives&nbsp;the&nbsp;Patient&rsquo;s&nbsp;notice&nbsp;of&nbsp;postponement&nbsp;and&nbsp;the&nbsp;original&nbsp;date&nbsp;booked&nbsp;for&nbsp;the&nbsp;Procedure.</span></div>\r\n
    \r\n
    <div><span style="font-size:8px"><strong>7.&nbsp;CANCELLATION/POSTPONEMENT&nbsp;BY&nbsp;THESURGEON,&nbsp;HOSPITAL&nbsp;OR&nbsp;COMPAMY</strong></span></div>\r\n
    \r\n
    <div><span style="font-size:8px">7.1&nbsp;The&nbsp;Company&nbsp;reserves&nbsp;the&nbsp;right&nbsp;to&nbsp;cancel&nbsp;or&nbsp;postpone&nbsp;an&nbsp;appointment&nbsp;for&nbsp;a&nbsp;Patient&rsquo;s&nbsp;Procedure&nbsp;if,&nbsp;in&nbsp;the&nbsp;opinion&nbsp;of&nbsp;the&nbsp;Doctor&nbsp;or&nbsp;the&nbsp;Surgeon,&nbsp;the&nbsp;Patient&nbsp;unsuitable&nbsp;or&nbsp;is&nbsp;is&nbsp;medically&nbsp;unfit&nbsp;for&nbsp;Procedure&nbsp;or&nbsp;the&nbsp;Procedure&nbsp;the&nbsp;Patient&nbsp;has&nbsp;requested&nbsp;is&nbsp;deemed&nbsp;inappropriate&nbsp;for&nbsp;the&nbsp;Patient&nbsp;and&nbsp;there&nbsp;is&nbsp;no&nbsp;alternative&nbsp;Procedure&nbsp;plan&nbsp;to&nbsp;achieve&nbsp;the&nbsp;same&nbsp;purpose.</span></div>\r\n
    \r\n
    <div><span style="font-size:8px">7.2&nbsp;Where&nbsp;the&nbsp;Patient&nbsp;is&nbsp;deemed&nbsp;unfit&nbsp;for&nbsp;reasons&nbsp;outside&nbsp;of&nbsp;the&nbsp;Patient&rsquo;s&nbsp;control,&nbsp;if&nbsp;the&nbsp;Company&nbsp;or&nbsp;Surgeon&nbsp;consider&nbsp;that&nbsp;a&nbsp;postponement&nbsp;of&nbsp;the&nbsp;Procedure&nbsp;is&nbsp;appropriate,&nbsp;a&nbsp;new&nbsp;date&nbsp;will&nbsp;be&nbsp;offered&nbsp;to&nbsp;the&nbsp;Patient.</span></div>\r\n
    \r\n
    <div><span style="font-size:8px">7.3&nbsp;If,&nbsp;in&nbsp;accordance&nbsp;with&nbsp;clauses&nbsp;7.1&nbsp;and&nbsp;7.2,&nbsp;the&nbsp;Doctor,&nbsp;Surgeon&nbsp;and/or&nbsp;Company&nbsp;consider&nbsp;that&nbsp;the&nbsp;Procedure&nbsp;should&nbsp;be&nbsp;cancelled,&nbsp;or&nbsp;if&nbsp;the&nbsp;Doctor,&nbsp;Surgeon&nbsp;and/or&nbsp;Company&nbsp;consider&nbsp;that&nbsp;the&nbsp;Procedure&nbsp;be&nbsp;postponed&nbsp;and&nbsp;the&nbsp;Patient&nbsp;does&nbsp;not&nbsp;wish&nbsp;to&nbsp;accept&nbsp;a&nbsp;new&nbsp;date,&nbsp;all&nbsp;monies&nbsp;paid,&nbsp;including&nbsp;the&nbsp;deposit,&nbsp;will&nbsp;be&nbsp;refunded&nbsp;to&nbsp;the&nbsp;Patient,&nbsp;less&nbsp;any&nbsp;services&nbsp;the&nbsp;Patient&nbsp;may&nbsp;have&nbsp;already&nbsp;received.&nbsp;Such&nbsp;services&nbsp;would&nbsp;include&nbsp;the&nbsp;Doctor&rsquo;s/Surgeon&rsquo;s&nbsp;Consultation&nbsp;Fee&nbsp;and&nbsp;the&nbsp;pre-operative&nbsp;nurse&rsquo;s&nbsp;anaesthetic&nbsp;screen,&nbsp;bloods&nbsp;and&nbsp;any&nbsp;diagnostic&nbsp;test&nbsp;already&nbsp;undertaken.</span></div>\r\n
    \r\n
    <div><span style="font-size:8px">less&nbsp;the&nbsp;cost&nbsp;of&nbsp;any&nbsp;services&nbsp;provided&nbsp;at&nbsp;that&nbsp;date&nbsp;and&nbsp;any&nbsp;late&nbsp;cancellation&nbsp;fees&nbsp;charged&nbsp;by&nbsp;the&nbsp;Hospital,&nbsp;Surgeon&nbsp;or&nbsp;Anaesthetist&nbsp;to&nbsp;the&nbsp;Company.</span></div>\r\n
    \r\n
    <div><span style="font-size:8px">7.4If&nbsp;the&nbsp;Doctor,&nbsp;Surgeon&nbsp;or&nbsp;Company&nbsp;cancel&nbsp;the&nbsp;procedure&nbsp;because&nbsp;the&nbsp;Patient&nbsp;is&nbsp;not&nbsp;suitably&nbsp;prepared&nbsp;as&nbsp;instructed&nbsp;in&nbsp;writing&nbsp;or&nbsp;verbally&nbsp;prior&nbsp;to&nbsp;the&nbsp;Procedure&nbsp;and/or&nbsp;if&nbsp;the&nbsp;Patient&nbsp;is&nbsp;deemed&nbsp;unfit&nbsp;for&nbsp;the&nbsp;Procedure&nbsp;due&nbsp;to&nbsp;reasons&nbsp;within&nbsp;the&nbsp;Patient&rsquo;s&nbsp;control&nbsp;(including&nbsp;without&nbsp;limitation&nbsp;where&nbsp;the&nbsp;Patient&nbsp;arrived&nbsp;for&nbsp;the&nbsp;Procedure&nbsp;under&nbsp;the&nbsp;influence&nbsp;of&nbsp;drugs&nbsp;and/or&nbsp;alcohol,&nbsp;or&nbsp;without&nbsp;a&nbsp;chaperone),&nbsp;the&nbsp;cancellation&nbsp;fees&nbsp;at&nbsp;Clause&nbsp;6.4&nbsp;shall&nbsp;apply.</span></div>\r\n
    \r\n
    <div><span style="font-size:8px">7.5&nbsp;The&nbsp;Company&nbsp;reserves&nbsp;the&nbsp;right&nbsp;to&nbsp;change&nbsp;the&nbsp;date&nbsp;or&nbsp;venue&nbsp;of&nbsp;the&nbsp;Patient&rsquo;s&nbsp;Procedure&nbsp;if&nbsp;that&nbsp;becomes&nbsp;necessary&nbsp;for&nbsp;reasons&nbsp;beyond&nbsp;the&nbsp;Company&rsquo;s&nbsp;control.&nbsp;In&nbsp;such&nbsp;a&nbsp;case,&nbsp;the&nbsp;Company&nbsp;will&nbsp;offer&nbsp;a&nbsp;new&nbsp;date&nbsp;as&nbsp;close&nbsp;to&nbsp;the&nbsp;original&nbsp;date&nbsp;as&nbsp;possible&nbsp;and&nbsp;in&nbsp;any&nbsp;event&nbsp;within&nbsp;12&nbsp;month&nbsp;of&nbsp;the&nbsp;original&nbsp;appointment&nbsp;date.&nbsp;&nbsp;If&nbsp;no&nbsp;such&nbsp;alternative&nbsp;date&nbsp;is&nbsp;acceptable&nbsp;to&nbsp;the&nbsp;Patient,&nbsp;the&nbsp;Patient&nbsp;should&nbsp;confirm&nbsp;this&nbsp;to&nbsp;the&nbsp;Company&nbsp;in&nbsp;writing&nbsp;and&nbsp;the&nbsp;Consultation&nbsp;Fee&nbsp;and/or&nbsp;the&nbsp;Fee&nbsp;(less&nbsp;the&nbsp;cost&nbsp;of&nbsp;any&nbsp;services&nbsp;provided&nbsp;to&nbsp;the&nbsp;Patient&nbsp;prior&nbsp;to&nbsp;the&nbsp;cancellation)&nbsp;will&nbsp;be&nbsp;refunded&nbsp;to&nbsp;the&nbsp;Patient.</span></div>\r\n
    \r\n
    <div><span style="font-size:8px"><strong>8.&nbsp;FURTHER&nbsp;CHARGES</strong></span></div>\r\n
    \r\n
    <div><span style="font-size:8px">In&nbsp;the&nbsp;event&nbsp;of&nbsp;the&nbsp;Surgeon&nbsp;or&nbsp;Doctor&rsquo;s&nbsp;deciding,&nbsp;for&nbsp;the&nbsp;Patient&rsquo;s&nbsp;well-being,&nbsp;to&nbsp;request&nbsp;further&nbsp;investigations&nbsp;(for&nbsp;example,&nbsp;blood&nbsp;tests,&nbsp;pathology,&nbsp;ECG&nbsp;or&nbsp;x-rays)&nbsp;either&nbsp;pre-operatively&nbsp;or&nbsp;later,&nbsp;the&nbsp;costs&nbsp;of&nbsp;such&nbsp;investigations&nbsp;shall&nbsp;be&nbsp;borne&nbsp;by&nbsp;the&nbsp;Patient.</span></div>\r\n
    \r\n
    <div><span style="font-size:8px"><strong>9.&nbsp;REVISION&nbsp;POLICY</strong></span></div>\r\n
    \r\n
    <div><span style="font-size:8px">9.1&nbsp;The&nbsp;Doctors&nbsp;and&nbsp;Surgeons&nbsp;to&nbsp;whom&nbsp;the&nbsp;Company&nbsp;refers&nbsp;Patients&nbsp;for&nbsp;a&nbsp;Procedure&nbsp;strive&nbsp;to&nbsp;provide&nbsp;Patients&nbsp;with&nbsp;the&nbsp;best&nbsp;possible&nbsp;outcome&nbsp;of&nbsp;their&nbsp;Procedure.&nbsp;In&nbsp;rare&nbsp;cases&nbsp;the&nbsp;Patient&nbsp;may&nbsp;consider&nbsp;that&nbsp;the&nbsp;outcome&nbsp;of&nbsp;their&nbsp;Procedure&nbsp;does&nbsp;not&nbsp;meet&nbsp;the&nbsp;expected&nbsp;result&nbsp;agreed&nbsp;between&nbsp;the&nbsp;Surgeon&nbsp;or&nbsp;Doctor&nbsp;and&nbsp;the&nbsp;Patient&nbsp;at&nbsp;the&nbsp;Consultation.&nbsp;In&nbsp;those&nbsp;situations,&nbsp;considerations&nbsp;will&nbsp;be&nbsp;given&nbsp;to&nbsp;the&nbsp;possibility&nbsp;of&nbsp;improving&nbsp;the&nbsp;result&nbsp;through&nbsp;further&nbsp;procedure.&nbsp;Further&nbsp;Procedures&nbsp;carried&nbsp;out&nbsp;post-operatively&nbsp;will&nbsp;only&nbsp;be&nbsp;agreed&nbsp;at&nbsp;no&nbsp;further&nbsp;charge&nbsp;at&nbsp;the&nbsp;discretion&nbsp;of&nbsp;the&nbsp;Company&nbsp;after&nbsp;consulting&nbsp;with&nbsp;the&nbsp;Doctor&nbsp;or&nbsp;Surgeon&nbsp;who&nbsp;performed&nbsp;the&nbsp;original&nbsp;Procedure.</span></div>\r\n
    \r\n
    <div><span style="font-size:8px">9.2&nbsp;If&nbsp;the&nbsp;Doctor&nbsp;or&nbsp;Surgeon&nbsp;deems&nbsp;that&nbsp;further&nbsp;surgery&nbsp;is&nbsp;necessary&nbsp;in&nbsp;order&nbsp;to&nbsp;improve&nbsp;the&nbsp;result&nbsp;of&nbsp;the&nbsp;original&nbsp;Procedure&nbsp;which&nbsp;is&nbsp;not,&nbsp;in&nbsp;the&nbsp;opinion&nbsp;of&nbsp;the&nbsp;Doctor&nbsp;or&nbsp;Surgeon,&nbsp;in&nbsp;line&nbsp;with&nbsp;the&nbsp;expected&nbsp;result&nbsp;agreed&nbsp;between&nbsp;the&nbsp;Doctor&nbsp;or&nbsp;the&nbsp;Surgeon&nbsp;and&nbsp;Patient&nbsp;at&nbsp;the&nbsp;time&nbsp;of&nbsp;Consultation,&nbsp;then&nbsp;the&nbsp;Company&nbsp;will&nbsp;provide&nbsp;all&nbsp;surgical&nbsp;and&nbsp;hospital&nbsp;services&nbsp;for&nbsp;revision&nbsp;free&nbsp;of&nbsp;charge&nbsp;to&nbsp;the&nbsp;Patient.</span></div>\r\n
    \r\n
    <div><span style="font-size:8px">9.3&nbsp;If&nbsp;however,&nbsp;the&nbsp;Surgeon&nbsp;deems&nbsp;that&nbsp;the&nbsp;results&nbsp;of&nbsp;a&nbsp;Procedure&nbsp;are&nbsp;acceptable&nbsp;within&nbsp;the&nbsp;normal&nbsp;limits&nbsp;of&nbsp;surgery,&nbsp;then&nbsp;a&nbsp;charge&nbsp;will&nbsp;be&nbsp;made&nbsp;for&nbsp;further&nbsp;surgery&nbsp;but&nbsp;such&nbsp;further&nbsp;surgery&nbsp;will&nbsp;only&nbsp;be&nbsp;offered&nbsp;if&nbsp;the&nbsp;Surgeon&nbsp;or&nbsp;Doctor&nbsp;considers&nbsp;it&nbsp;to&nbsp;be&nbsp;beneficial.</span></div>\r\n
    \r\n
    <div><span style="font-size:8px">9.4<strong>&nbsp;The&nbsp;revision&nbsp;policy&nbsp;is&nbsp;subject&nbsp;to&nbsp;the&nbsp;following&nbsp;provisions:</strong></span></div>\r\n
    \r\n
    <div><span style="font-size:8px">a)&nbsp;The&nbsp;Patient&nbsp;must&nbsp;have&nbsp;attended&nbsp;the&nbsp;routine&nbsp;follow-up&nbsp;appointments&nbsp;scheduled&nbsp;with&nbsp;the&nbsp;Doctor/Surgeon&nbsp;to&nbsp;ascertain&nbsp;the&nbsp;Patient&rsquo;s&nbsp;progress&nbsp;following&nbsp;surgery;</span></div>\r\n
    \r\n
    <div><span style="font-size:8px">b)&nbsp;Furthermore,&nbsp;the&nbsp;Patient&nbsp;must&nbsp;have&nbsp;expressed&nbsp;his/her&nbsp;dissatisfaction&nbsp;with&nbsp;the&nbsp;outcome&nbsp;to&nbsp;the&nbsp;Company&nbsp;within&nbsp;4&nbsp;months&nbsp;of&nbsp;the&nbsp;date&nbsp;of&nbsp;the&nbsp;original&nbsp;Procedure;</span></div>\r\n
    \r\n
    <div><span style="font-size:8px">c)&nbsp;In&nbsp;cases&nbsp;where&nbsp;the&nbsp;results&nbsp;of&nbsp;the&nbsp;Procedure&nbsp;originally&nbsp;provided&nbsp;have,&nbsp;in&nbsp;the&nbsp;opinion&nbsp;of&nbsp;the&nbsp;Surgeon&nbsp;or&nbsp;Doctor,&nbsp;been&nbsp;compromised&nbsp;by&nbsp;lifestyle,&nbsp;illness&nbsp;or&nbsp;the&nbsp;natural&nbsp;ageing&nbsp;process,&nbsp;or&nbsp;by&nbsp;the&nbsp;failure&nbsp;of&nbsp;the&nbsp;Patient&nbsp;to&nbsp;fully&nbsp;adhere&nbsp;to&nbsp;the&nbsp;instructions,&nbsp;recommendations&nbsp;or&nbsp;advice&nbsp;of&nbsp;the&nbsp;Surgeon&nbsp;or&nbsp;Doctor&nbsp;regarding&nbsp;post-operative&nbsp;care&nbsp;and&nbsp;lifestyle,&nbsp;the&nbsp;Company&nbsp;is&nbsp;not&nbsp;obliged&nbsp;to&nbsp;provide&nbsp;revisionary&nbsp;surgery&nbsp;at&nbsp;reduced&nbsp;rates.</span></div>\r\n
    \r\n
    <div><span style="font-size:8px">d)&nbsp;Only&nbsp;the&nbsp;Surgeon&nbsp;or&nbsp;Doctor&nbsp;who&nbsp;provided&nbsp;the&nbsp;Procedure&nbsp;is&nbsp;responsible&nbsp;for&nbsp;the&nbsp;outcome&nbsp;of&nbsp;the&nbsp;Procedure&nbsp;of&nbsp;the&nbsp;Patient.&nbsp;If&nbsp;the&nbsp;original&nbsp;operating&nbsp;Surgeon&nbsp;or&nbsp;Doctor&nbsp;is&nbsp;not&nbsp;available,&nbsp;it&nbsp;may&nbsp;not&nbsp;be&nbsp;possible&nbsp;to&nbsp;find&nbsp;another&nbsp;Surgeon&nbsp;or&nbsp;Doctor&nbsp;either&nbsp;willing&nbsp;to&nbsp;undertake&nbsp;revisionary&nbsp;surgery&nbsp;free&nbsp;of&nbsp;charge&nbsp;or&nbsp;even&nbsp;to&nbsp;do&nbsp;so&nbsp;at&nbsp;all,&nbsp;in&nbsp;which&nbsp;case&nbsp;the&nbsp;Company&nbsp;reserves&nbsp;the&nbsp;right&nbsp;to&nbsp;review&nbsp;the&nbsp;policy,&nbsp;if&nbsp;any,&nbsp;upon&nbsp;which&nbsp;any&nbsp;additional&nbsp;surgery&nbsp;is&nbsp;provided.</span></div>\r\n
    \r\n
    <div><span style="font-size:8px"><strong>10.&nbsp;COMPLAINTS</strong></span></div>\r\n
    \r\n
    <div><span style="font-size:8px">10.1&nbsp;In&nbsp;the&nbsp;event&nbsp;that&nbsp;the&nbsp;Patient&nbsp;is&nbsp;unhappy&nbsp;dissatisfied&nbsp;with&nbsp;any&nbsp;aspect&nbsp;of&nbsp;the&nbsp;service&nbsp;provided,&nbsp;the&nbsp;Patient&nbsp;should&nbsp;contact&nbsp;the&nbsp;Clinic&nbsp;Manager&nbsp;as&nbsp;soon&nbsp;as&nbsp;possible.&nbsp;If&nbsp;an&nbsp;immediate&nbsp;resolution&nbsp;can&nbsp;be&nbsp;made&nbsp;this&nbsp;will&nbsp;be&nbsp;done&nbsp;and&nbsp;followed&nbsp;up&nbsp;with&nbsp;a&nbsp;written&nbsp;response.</span></div>\r\n
    \r\n
    <div><span style="font-size:8px">10.2&nbsp;If&nbsp;immediate&nbsp;resolution&nbsp;cannot&nbsp;be&nbsp;found&nbsp;and&nbsp;the&nbsp;complaint&nbsp;requires&nbsp;investigation,&nbsp;the&nbsp;complaint&nbsp;will&nbsp;be&nbsp;dealt&nbsp;with&nbsp;in&nbsp;line&nbsp;with&nbsp;our&nbsp;&lsquo;Patient&nbsp;Feedback&rsquo;&nbsp;Policy.</span></div>\r\n
    \r\n
    <div><span style="font-size:8px">10.3&nbsp;Written&nbsp;acknowledgement&nbsp;of&nbsp;the&nbsp;complaint&nbsp;will&nbsp;be&nbsp;provided&nbsp;within&nbsp;2&nbsp;working&nbsp;days&nbsp;of&nbsp;receipt,&nbsp;unless&nbsp;a&nbsp;full&nbsp;reply&nbsp;can&nbsp;be&nbsp;provided&nbsp;in&nbsp;5&nbsp;working&nbsp;days.&nbsp;The&nbsp;complaint&nbsp;will&nbsp;be&nbsp;dealt&nbsp;with&nbsp;in&nbsp;line&nbsp;with&nbsp;our&nbsp;Complaint&nbsp;Policy.</span></div>\r\n
    \r\n
    <div><span style="font-size:8px">10.4&nbsp;During&nbsp;the&nbsp;investigation&nbsp;into&nbsp;your&nbsp;complaint,&nbsp;the&nbsp;matter&nbsp;will&nbsp;be&nbsp;discussed&nbsp;with&nbsp;appropriate&nbsp;individuals&nbsp;who&nbsp;may&nbsp;include&nbsp;the&nbsp;Surgeon&nbsp;or&nbsp;Doctor&nbsp;whom&nbsp;performed&nbsp;your&nbsp;Procedure.&nbsp;This&nbsp;may&nbsp;require&nbsp;you&nbsp;to&nbsp;attend&nbsp;an&nbsp;additional&nbsp;consultation&nbsp;with&nbsp;him/her&nbsp;is&nbsp;as&nbsp;appropriate.</span></div>\r\n
    \r\n
    <div><span style="font-size:8px">10.5&nbsp;On&nbsp;completion&nbsp;of&nbsp;the&nbsp;investigation&nbsp;(generally&nbsp;within&nbsp;20&nbsp;working&nbsp;days)&nbsp;a&nbsp;full&nbsp;response&nbsp;will&nbsp;be&nbsp;provided&nbsp;by&nbsp;the&nbsp;Clinic&nbsp;Manager.&nbsp;More&nbsp;complex&nbsp;complaints&nbsp;may&nbsp;take&nbsp;longer,&nbsp;and&nbsp;complainants&nbsp;will&nbsp;be&nbsp;kept&nbsp;informed&nbsp;of&nbsp;progress&nbsp;at&nbsp;a&nbsp;minimum&nbsp;of&nbsp;20&nbsp;working&nbsp;day&nbsp;intervals.</span></div>\r\n
    \r\n
    <div><span style="font-size:8px">10.6&nbsp;If&nbsp;the&nbsp;patient&nbsp;is&nbsp;not&nbsp;satisfied&nbsp;with&nbsp;this&nbsp;initial&nbsp;attempt&nbsp;at&nbsp;stage&nbsp;1&nbsp;resolution&nbsp;and&nbsp;wishes&nbsp;to&nbsp;seek&nbsp;a&nbsp;review&nbsp;of&nbsp;stage&nbsp;1;&nbsp;they&nbsp;should&nbsp;write&nbsp;to&nbsp;the&nbsp;Chief&nbsp;Medical&nbsp;Officer&nbsp;at&nbsp;the&nbsp;Harley&nbsp;Street,&nbsp;London&nbsp;address.&nbsp;This&nbsp;request&nbsp;should&nbsp;be&nbsp;made&nbsp;within&nbsp;3&nbsp;months&nbsp;of&nbsp;the&nbsp;final&nbsp;Stage&nbsp;1&nbsp;written&nbsp;response,&nbsp;stating&nbsp;the&nbsp;reason&nbsp;why&nbsp;they&nbsp;are&nbsp;not&nbsp;satisfied&nbsp;with&nbsp;the&nbsp;Stage&nbsp;1&nbsp;handling&nbsp;of&nbsp;the&nbsp;complaint.or&nbsp;have&nbsp;any&nbsp;objection&nbsp;to&nbsp;being&nbsp;seen&nbsp;by&nbsp;the&nbsp;Surgeon&nbsp;or&nbsp;Doctor&nbsp;involved&nbsp;with&nbsp;your&nbsp;Procedure,&nbsp;another&nbsp;physician&nbsp;or&nbsp;the&nbsp;Company&rsquo;s&nbsp;medical&nbsp;director&nbsp;will&nbsp;review&nbsp;your&nbsp;complaint.</span></div>\r\n
    \r\n
    <div><span style="font-size:8px">10.7&nbsp;The&nbsp;CMO&nbsp;will&nbsp;respond&nbsp;following&nbsp;their&nbsp;investigation&nbsp;within&nbsp;20&nbsp;working&nbsp;days&nbsp;to&nbsp;confirm&nbsp;the&nbsp;decisions&nbsp;and&nbsp;actions&nbsp;taken&nbsp;by&nbsp;the&nbsp;Clinic&nbsp;Manager&nbsp;or&nbsp;to&nbsp;offer&nbsp;an&nbsp;alternate&nbsp;resolution.</span></div>\r\n
    \r\n
    <div><span style="font-size:8px">The&nbsp;purpose&nbsp;of&nbsp;the&nbsp;review&nbsp;or&nbsp;investigations&nbsp;set&nbsp;out&nbsp;at&nbsp;clause&nbsp;10.3&nbsp;is&nbsp;to&nbsp;establish&nbsp;an&nbsp;explanation&nbsp;and&nbsp;solution&nbsp;to&nbsp;the&nbsp;problem&nbsp;causing&nbsp;the&nbsp;complaint.&nbsp;Following&nbsp;the&nbsp;investigation,&nbsp;you&nbsp;will&nbsp;be&nbsp;provided&nbsp;with&nbsp;a&nbsp;detailed&nbsp;response&nbsp;within&nbsp;20&nbsp;days.</span></div>\r\n
    \r\n
    <div><span style="font-size:8px">10.8&nbsp;In&nbsp;the&nbsp;event&nbsp;that&nbsp;the&nbsp;CMO&nbsp;confirms&nbsp;the&nbsp;decision&nbsp;of&nbsp;the&nbsp;Clinic&nbsp;Manager,&nbsp;the&nbsp;patient&nbsp;has&nbsp;the&nbsp;right&nbsp;to&nbsp;take&nbsp;the&nbsp;matter&nbsp;to&nbsp;Independent&nbsp;External&nbsp;Adjudication&nbsp;(Stage&nbsp;3).</span></div>\r\n
    \r\n
    <div><span style="font-size:8px">10.9&nbsp;The&nbsp;patient&nbsp;may&nbsp;request&nbsp;external&nbsp;adjudication&nbsp;through&nbsp;CEDR&nbsp;(for&nbsp;non&nbsp;surgical&nbsp;procedures)&nbsp;or&nbsp;the&nbsp;Independent&nbsp;Sector&nbsp;Complaints&nbsp;Adjudication&nbsp;Service&nbsp;(ISCAS)&nbsp;(for&nbsp;surgical&nbsp;procedures)&nbsp;and&nbsp;this&nbsp;request&nbsp;must&nbsp;be&nbsp;made&nbsp;within&nbsp;3&nbsp;months&nbsp;of&nbsp;the&nbsp;final&nbsp;stage&nbsp;2&nbsp;decision&nbsp;letter.</span></div>\r\n
    \r\n
    <div><span style="font-size:8px"><strong>11.&nbsp;CONFIDENTIALITY&nbsp;AND&nbsp;DATA&nbsp;PROTECTION</strong></span></div>\r\n
    \r\n
    <div><span style="font-size:8px">11.1&nbsp;The&nbsp;Company&nbsp;will,&nbsp;during&nbsp;the&nbsp;provision&nbsp;of&nbsp;its&nbsp;services,&nbsp;receive&nbsp;personal&nbsp;data&nbsp;relating&nbsp;to&nbsp;you&nbsp;(<strong>&ldquo;Personal&nbsp;Data&rdquo;</strong>).&nbsp;&nbsp;The&nbsp;Company&nbsp;will&nbsp;use&nbsp;Personal&nbsp;Data&nbsp;for&nbsp;the&nbsp;purposes&nbsp;of:&nbsp;&nbsp;providing&nbsp;services;&nbsp;keeping&nbsp;our&nbsp;records&nbsp;up&nbsp;to&nbsp;date;&nbsp;efficient&nbsp;management&nbsp;of&nbsp;its&nbsp;practice;&nbsp;and&nbsp;meeting&nbsp;its&nbsp;legal&nbsp;and&nbsp;regulatory&nbsp;requirements.&nbsp;&nbsp;The&nbsp;Company&nbsp;processes&nbsp;data&nbsp;relating&nbsp;to&nbsp;Patients&nbsp;in&nbsp;connection&nbsp;with&nbsp;the&nbsp;Procedure&nbsp;provided&nbsp;to&nbsp;those&nbsp;Patients&nbsp;in&nbsp;accordance&nbsp;with&nbsp;these&nbsp;Terms&nbsp;and&nbsp;Conditions.</span></div>\r\n
    \r\n
    <div><span style="font-size:8px">11.2&nbsp;The&nbsp;Company&nbsp;recognises&nbsp;the&nbsp;importance&nbsp;of&nbsp;respecting&nbsp;the&nbsp;personal&nbsp;privacy&nbsp;of&nbsp;all&nbsp;Patients.&nbsp;The&nbsp;personal&nbsp;data,&nbsp;which&nbsp;may&nbsp;be&nbsp;held&nbsp;on&nbsp;paper&nbsp;or&nbsp;on&nbsp;a&nbsp;computer&nbsp;or&nbsp;other&nbsp;media,&nbsp;is&nbsp;subject&nbsp;to&nbsp;certain&nbsp;legal&nbsp;safeguards&nbsp;specified&nbsp;in&nbsp;the&nbsp;Data&nbsp;Protection&nbsp;Act&nbsp;1998&nbsp;(the&nbsp;<strong>&ldquo;</strong><strong>Act</strong><strong>&rdquo;</strong>)&nbsp;and&nbsp;other&nbsp;regulations.</span></div>\r\n
    \r\n
    <div><span style="font-size:8px">11.3&nbsp;To&nbsp;the&nbsp;extent&nbsp;that&nbsp;we&nbsp;are&nbsp;acting&nbsp;as&nbsp;a&nbsp;data&nbsp;processor&nbsp;for&nbsp;you&nbsp;(as&nbsp;defined&nbsp;in&nbsp;the&nbsp;Act),&nbsp;we&nbsp;will&nbsp;only&nbsp;process&nbsp;Personal&nbsp;Data&nbsp;in&nbsp;accordance&nbsp;with&nbsp;your&nbsp;instructions,&nbsp;and&nbsp;we&nbsp;will&nbsp;take&nbsp;appropriate&nbsp;technical&nbsp;and&nbsp;organisational&nbsp;security&nbsp;measures&nbsp;to&nbsp;protect&nbsp;against&nbsp;the&nbsp;unauthorised&nbsp;or&nbsp;unlawful&nbsp;processing,&nbsp;accidental&nbsp;loss&nbsp;of&nbsp;or&nbsp;destruction&nbsp;or&nbsp;damage&nbsp;to&nbsp;such&nbsp;Personal&nbsp;Data.</span></div>\r\n
    \r\n
    <div><span style="font-size:8px">11.2&nbsp;The&nbsp;Patient&nbsp;is&nbsp;deemed&nbsp;to&nbsp;consent&nbsp;to&nbsp;the&nbsp;disclosure&nbsp;of&nbsp;sensitive&nbsp;Personal&nbsp;Data&nbsp;by&nbsp;the&nbsp;Company&nbsp;to&nbsp;clinicians&nbsp;and&nbsp;practitioners&nbsp;for&nbsp;the&nbsp;purposes&nbsp;of&nbsp;discussing&nbsp;the&nbsp;Patient&rsquo;s&nbsp;Procedure.</span></div>\r\n
    \r\n
    <div><span style="font-size:8px">11.3&nbsp;The&nbsp;Company&nbsp;may&nbsp;use&nbsp;your&nbsp;data&nbsp;for&nbsp;marketing&nbsp;purposes&nbsp;from&nbsp;time&nbsp;to&nbsp;time.&nbsp;However&nbsp;no&nbsp;Personal&nbsp;Data&nbsp;is&nbsp;shared&nbsp;with&nbsp;third&nbsp;party&nbsp;marketing.</span></div>\r\n
    \r\n
    <div><span style="font-size:8px">11.4&nbsp;The&nbsp;Patient&nbsp;acknowledges&nbsp;that&nbsp;the&nbsp;Company&nbsp;is&nbsp;obtaining&nbsp;this&nbsp;consent&nbsp;for&nbsp;themselves&nbsp;in&nbsp;order&nbsp;that&nbsp;they&nbsp;may&nbsp;comply&nbsp;with&nbsp;the&nbsp;provisions&nbsp;of&nbsp;the&nbsp;Act.&nbsp;Other&nbsp;than&nbsp;these&nbsp;disclosure&nbsp;or&nbsp;as&nbsp;required&nbsp;by&nbsp;a&nbsp;court&nbsp;of&nbsp;competent&nbsp;jurisdiction,&nbsp;the&nbsp;Company&nbsp;will&nbsp;not&nbsp;disclose&nbsp;sensitive&nbsp;personal&nbsp;data&nbsp;to&nbsp;third&nbsp;parties.</span></div>\r\n
    \r\n
    <div><span style="font-size:8px"><strong>12.&nbsp;VARIATION,&nbsp;SEVERABILITY&nbsp;AND&nbsp;WAIVER</strong></span></div>\r\n
    \r\n
    <div><span style="font-size:8px">12.1&nbsp;These&nbsp;Terms&nbsp;and&nbsp;Conditions&nbsp;may&nbsp;be&nbsp;varied&nbsp;by&nbsp;us&nbsp;at&nbsp;any&nbsp;time&nbsp;on&nbsp;giving&nbsp;you&nbsp;adequate&nbsp;notice&nbsp;in&nbsp;writing&nbsp;(including&nbsp;by&nbsp;e-mail).</span></div>\r\n
    \r\n
    <div><span style="font-size:8px">12.2&nbsp;If&nbsp;and&nbsp;in&nbsp;so&nbsp;far&nbsp;as&nbsp;any&nbsp;part&nbsp;or&nbsp;provision&nbsp;of&nbsp;these&nbsp;Terms&nbsp;is&nbsp;or&nbsp;becomes&nbsp;void&nbsp;or&nbsp;unenforceable,&nbsp;it&nbsp;shall&nbsp;be&nbsp;deemed&nbsp;not&nbsp;to&nbsp;be,&nbsp;or&nbsp;never&nbsp;to&nbsp;have&nbsp;been&nbsp;or&nbsp;formed,&nbsp;a&nbsp;part&nbsp;of&nbsp;the&nbsp;Terms&nbsp;and&nbsp;the&nbsp;remaining&nbsp;provisions&nbsp;shall&nbsp;continue&nbsp;in&nbsp;full&nbsp;force&nbsp;and&nbsp;effect.</span></div>\r\n
    \r\n
    <div><span style="font-size:8px">12.3&nbsp;The&nbsp;failure&nbsp;of&nbsp;either&nbsp;party&nbsp;to&nbsp;exercise&nbsp;or&nbsp;enforce&nbsp;any&nbsp;right&nbsp;conferred&nbsp;on&nbsp;that&nbsp;party&nbsp;by&nbsp;these&nbsp;Terms&nbsp;shall&nbsp;not&nbsp;be&nbsp;deemed&nbsp;to&nbsp;be&nbsp;a&nbsp;waiver&nbsp;of&nbsp;any&nbsp;such&nbsp;right&nbsp;or&nbsp;operate&nbsp;to&nbsp;bar&nbsp;the&nbsp;exercise&nbsp;or&nbsp;enforcement&nbsp;thereof&nbsp;at&nbsp;any&nbsp;time&nbsp;or&nbsp;times&nbsp;thereafter.</span></div>\r\n
    \r\n
    <div><span style="font-size:8px"><strong>13.&nbsp;LAW&nbsp;AND&nbsp;JURISDICTION</strong></span></div>\r\n
    \r\n
    <div><span style="font-size:8px">13.1These&nbsp;Terms&nbsp;and&nbsp;Conditions&nbsp;shall&nbsp;be&nbsp;governed&nbsp;by&nbsp;and&nbsp;construed&nbsp;in&nbsp;accordance&nbsp;with&nbsp;English&nbsp;Law.</span></div>\r\n
    \r\n
    <div><span style="font-size:8px">13.2&nbsp;The&nbsp;Company&nbsp;and&nbsp;the&nbsp;Patient&nbsp;agree&nbsp;to&nbsp;the&nbsp;exclusive&nbsp;jurisdiction&nbsp;of&nbsp;the&nbsp;English&nbsp;Courts.</span></div>\r\n
    \r\n
    <div><span style="font-size:8px">13.3&nbsp;&nbsp;If&nbsp;any&nbsp;court&nbsp;or&nbsp;other&nbsp;competent&nbsp;authority&nbsp;determines&nbsp;that&nbsp;any&nbsp;term&nbsp;(or&nbsp;part&nbsp;term)&nbsp;of&nbsp;these&nbsp;Terms&nbsp;and&nbsp;Conditions&nbsp;is&nbsp;unlawful,&nbsp;invalid&nbsp;or&nbsp;unenforceable,&nbsp;the&nbsp;term&nbsp;(or&nbsp;part&nbsp;term)&nbsp;shall,&nbsp;to&nbsp;the&nbsp;extent&nbsp;necessary,&nbsp;be&nbsp;severed&nbsp;from&nbsp;these&nbsp;Terms&nbsp;and&nbsp;Conditions&nbsp;so&nbsp;that&nbsp;the&nbsp;Terms&nbsp;and&nbsp;Conditions&nbsp;may&nbsp;continue&nbsp;to&nbsp;the&nbsp;fullest&nbsp;extent&nbsp;permitted&nbsp;by&nbsp;law.</span></div>\r\n
    \r\n
    <div><span style="font-size:8px">13.4&nbsp;&nbsp;No&nbsp;persons&nbsp;other&nbsp;than&nbsp;the&nbsp;Company&nbsp;and&nbsp;the&nbsp;Patient&nbsp;shall&nbsp;have&nbsp;any&nbsp;rights&nbsp;under&nbsp;or&nbsp;in&nbsp;connection&nbsp;with&nbsp;these&nbsp;Terms&nbsp;and&nbsp;Conditions&nbsp;by&nbsp;virtue&nbsp;of&nbsp;the&nbsp;Contracts&nbsp;(Rights&nbsp;of&nbsp;Third&nbsp;Parties)&nbsp;Act&nbsp;1999.</span></div>
    """
  -trafficLight: true
  -bookingRequiredFields: false
  -doubleBooking: false
  -requiredConfirmation: true
  -fixedDiscountAmount: true
  -requiredQuestionnaires: false
  -patientRequiredFields: false
  -prospectRequiredFields: false
  -enabledPostcode: true
  -enabledChronoscan: false
  -postcodeApiKey: "ZeFwHWi90kmfmbiiGTyFog20951"
  -enabledProspectWebForm: true
  -paymentSense: false
  -outcomes: Doctrine\ORM\PersistentCollection {#6210 …}
  -patientStatuses: Doctrine\ORM\PersistentCollection {#6247 …}
  -learnAboutSources: Doctrine\ORM\PersistentCollection {#6286 …}
  -promoCode: null
  -priceTier: App\Entity\Clinic\PriceTier\PriceTier {#6292 …}
  -addons: Doctrine\ORM\PersistentCollection {#6330 …}
  -locations: Doctrine\ORM\PersistentCollection {#6354 …}
  -xeroTenantId: null
  -appointmentCodes: Doctrine\ORM\PersistentCollection {#6381 …}
  -xeroSyncJob: null
  -leadCaptureStages: Doctrine\ORM\PersistentCollection {#6417 …}
  -reduceStock: true
  -patientQuestionnaire: true
  -xeroBankAccount: "Business Bank Account"
  -memberships: Doctrine\ORM\PersistentCollection {#6456 …}
  -isNewClinic: 0
  -marketingExpert: true
  -clinicSurveyEmailText: "Change the survey email content using this field"
  -trial_end_date: null
  -sharedPatientDate: 20241015
  -filters: Doctrine\ORM\PersistentCollection {#6509 …}
  -featureCustomWebsiteAmount: null
  -featureAdAmount: null
  -featureMessageAmount: null
  -featureTemplateAmount: null
  #isTemplateUserOnly: 0
  #newUser: 0
  #templateSubscriptionEndDate: 20260315
  #onboarding_status: 1
  -address1: "12 South Rocky Oak Road"
  -address2: "Ea deserunt eveniet"
  -town: "Architecto minim mag"
  -state: "Amet et iste ea nis"
  -country: "GB"
  -postcode: "48886"
  #createdAt: DateTime @1489566821 {#5101
    date: 2017-03-15 16:33:41.0 PRC (+08:00)
  }
  #updatedAt: DateTime @1781650744 {#5102
    date: 2026-06-17 06:59:04.0 PRC (+08:00)
  }
}
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